• Solve real problems: assist customers quickly and clearly, investigate root causes, diagnose technical issues and anticipate patterns before escalating • Ensure onboarding that creates autonomy, helping customers implement and extract value from the ecosystem, reducing reliance on support • Work on integrations and technical debugging, supporting with APIs, webhooks, JSON parsing and error investigation before involving developers • Support system tracking by installing scripts, using Google Tag Manager (GTM) and interpreting captured data • Scale support: create and maintain a knowledge base, evolve the chatbot (Gleap) and automate repetitive responses • Use AI as a standard to investigate issues, improve responses and automate operational tasks • Act as a bridge with Product: report bugs clearly, reproduce issues and ensure solutions are communicated back to the customer

Role Description We are seeking a Customer Onboarding Engineer to lead the secure and compliant onboarding of customers into our cybersecurity platform. This role is responsible for working directly with customers—primarily in U.S. federal and highly regulated environments—to integrate data sources, configure security tooling, and ensure successful deployment aligned with compliance requirements. This position is hands-on, customer-facing, and requires strong experience with Microsoft and Azure security services, along with familiarity across other SIEM, EDR, and cloud platforms. - Lead end-to-end customer onboarding into SIEM/XDR/MDR platforms, ensuring timely and successful delivery - Configure and validate Microsoft security services, including Defender XDR and Purview - Onboard and integrate data sources (identity, endpoint, cloud, SaaS, network logs) into security platforms - Build and maintain automation workflows using Azure Logic Apps, Power Automate, or similar SOAR tools - Work closely with customers to gather requirements, validate configurations, and support go-live readiness - Create and maintain customer-facing documentation, including: - As-Built documentation - Onboarding runbooks - Data source inventories - Status trackers - Support compliance and audit activities by preparing evidence and documentation (FedRAMP, FISMA, CMMC, etc.) - Collaborate cross-functionally with SOC, engineering, and compliance teams - Provide status updates and reporting to customers and internal stakeholders Qualifications - Experience onboarding customers into SIEM, XDR, MDR, or security operations platforms - Hands-on experience with Microsoft Defender XDR and/or Microsoft Purview - Experience working in U.S. federal or highly regulated environments (FedRAMP, FISMA, CMMC, etc.) - Strong understanding of log ingestion and data integration, including identity, endpoint, and cloud logs - Experience creating customer-facing technical documentation - Ability to work independently in a customer-facing delivery role - Strong communication and stakeholder management skills Requirements - Microsoft & Azure - Microsoft Defender suite (Endpoint, Identity, Office 365, Cloud) - Microsoft Purview (audit logging, compliance, data governance) - Microsoft Sentinel (data connectors, log onboarding, validation) - Azure AD / Entra ID, Azure Monitor, Log Analytics - Experience with KQL for log analysis and troubleshooting - Automation using Azure Logic Apps or Power Automate - Other Cloud & Security Tools - SIEM platforms such as Splunk, QRadar, Elastic, Chronicle - EDR/XDR tools such as CrowdStrike, SentinelOne - AWS security services (e.g., CloudTrail, GuardDuty) - Log ingestion tools such as Syslog, Logstash, Fluentd Benefits - This is a full-time position. Standard business hours are Monday through Friday 8:30 AM to 5:30 PM. - Additional time outside of these hours may be needed to complete the essential functions of the job. EEO Statement The Company is an Equal Employment Opportunity (EEO) employer and does not discriminate based on race, color, religion, sex, sexual orientation, national origin, age, marital status, disability, veteran's status, or any other basis protected by applicable discrimination laws.

Role Description We are looking for a technical Senior Quality Engineer experienced with risk-based context-driven testing to help us build and evolve our roaming client software. Our roaming clients are built for multiple OS platforms and run on hundreds of thousands of machines. It secures our customers' machines, allowing them to filter DNS traffic and properly block incoming risks or sites. In this role, you will: - Study and learn the product and integration points to understand and identify product risks holistically - Identify and work on a variety of challenging and highly complex problems - Work as a scientist to experiment/test, validate assumptions, and connect the dots to reach a conclusion - Independently plan, estimate, and deliver moderate to large solutions - Define initial risks in working on large projects - Test new and existing features from early-stage code through to E2E implementation - Triage, troubleshoot, and debug issues found internally, or by our users on their endpoint machines - Effectively write concise, actionable bug reports and supporting documentation - Speak knowledgeably about testing activities, status, and risk Qualifications - 5+ years of experience with Software Testing applications running on customer endpoints (different flavours of OS: macOS, Windows, mobile) - Experience with manual E2E testing of network-based apps, especially VPNs (e.g., DNS, protocols, throttling, packet loss) - Strong knowledge of L3 to L7 networking technologies such as IP, TCP, UDP, DNS, proxying, routing, and switching - Experience with one or more Mobile Device Management Platforms (MDMs) (e.g., Intune, Jamf) and/or RMM tools - Strong knowledge and understanding of macOS, Windows & mobile clients (iOS, iPadOS, Android) platforms, their internals & real-world enterprise-level implementation - Proficiency with running traffic captures (Wireshark), gathering logs, & preparing data for reporting - A talent for analysis, communication, interpretation, and problem-solving - Knowledge and experience in all aspects of SDLC as it relates to quality - Experience working remotely under minimal supervision - The ability to keep work 8:00 AM - 5:00 PM EST M-F Requirements - Can work a hybrid office position for our Westchase, Florida office - Experience developing and maintaining scripts (PowerShell, Python, Shell) - Experience testing & debugging on-prem, hybrid & cloud-based infrastructure (e.g., AD DS, LDAP, Azure, Entra) - Experience setting up & maintaining enterprise-level test labs - Rapid Software Testing Benefits - Pathway to promotion to additional organizational positions and responsibilities based upon results and performance, not just time in the chair. - Passionate and intelligent colleagues who work hard and have a good time doing it - Paid company-wide week off at the end of each year - Flexible Vacation Policy - Awesome company swag - Full medical, dental, and vision benefits for US, UK, and Canada-based employees - Full short-term disability and life benefits; available long-term disability - Retirement savings account options with vested company matching for qualifying employees - In-person annual gatherings. Last time we all spent a week on a beach in the Dominican Republic! - DNSFilter is a pay-for-performance organization, which means there is an opportunity to advance your compensation based on performance over time. - The hiring base pay is dependent on several factors, including level, function, training, transferable skills, work experience, business needs, and geographic location. - As a hybrid company, our compensation reflects the cost of labor across several U.S. and global geographic markets. - Our Talent Team can share more about the specific salary range for the job location during the hiring process.

• Be responsible for the ticket throughout its entire lifecycle, including follow-ups (strong focus on communication with the customer). • Provide second-level support with product- or process-specific knowledge. • Review, publish, and retire knowledge base articles. • Collaborate with the Level 1 (L1) team to improve first-contact resolution rates. • Troubleshoot tickets assigned by the Service Desk. • Participate in application-related ceremonies. • Support testing to prepare new features. • Create and update: - Onboarding guides (Getting Started) - Guides in Pendo - Chatbot scripts - Documentation updates in response to product or process changes.