Welocity

Role Description We’re seeking a passionate Remote Connectivity Engineer to join our team in the ITES sector. In this role, you’ll take ownership of designing, building, and delivering solutions that directly impact business outcomes and customer experiences. You’ll collaborate with cross-functional teams, apply your technical expertise, and solve real-world challenges while working on high-value projects. This position offers the chance to sharpen your skills, stay at the forefront of industry trends, and grow your career in a fast-evolving environment. If you’re motivated to make an impact and thrive in a collaborative setup, we’d love to connect with you. - Design, implement, and maintain remote connectivity solutions that enhance operational efficiency and user experience. - Troubleshoot and resolve connectivity issues across various platforms and environments, ensuring minimal downtime and optimal performance. - Collaborate with cross-functional teams to gather requirements and develop solutions that meet business needs and technical specifications. - Conduct regular assessments of existing connectivity infrastructure, recommending improvements and upgrades as necessary. - Document processes, configurations, and troubleshooting steps to create a comprehensive knowledge base for future reference. - Stay updated on industry trends and emerging technologies related to remote connectivity, providing insights and recommendations to the team. Qualifications - Hold a Bachelor’s degree in Computer Science, Information Technology, or a related field. - Have a foundational understanding of networking protocols, including TCP, UDP, SNMP, WBEM, RIBCL, and WSMAN. - Possess basic knowledge of server, storage, and networking concepts, with familiarity in Proliant and Blade/Apollo Servers, Synergy, and BCS products. - Demonstrate excellent communication and presentation skills, with the ability to convey technical information to non-technical stakeholders. - Are flexible and willing to work in shifts as required to support global operations. Requirements - Bachelor’s degree in Computer Science, Information Technology, or a related field.

Role Description We’re seeking a passionate Remote Support Engineer to join our team in the Telecom sector. In this role, you’ll take ownership of designing, building, and delivering solutions that directly impact business outcomes and customer experiences. You’ll collaborate with cross-functional teams, apply your technical expertise, and solve real-world challenges while working on high-value projects. This position offers the chance to sharpen your skills, stay at the forefront of industry trends, and grow your career in a fast-evolving environment. If you’re motivated to make an impact and thrive in a collaborative setup, we’d love to connect with you. - Conduct initial assessment of reported incidents or service requests at the Helpdesk. - Provide support for basic incidents reported via email, ticket, or phone. - Follow triage for High Severity Incidents and initiate Sev1/2 tickets. - Hand over all Sev1/2 incidents to the Systems Availability Manager / BRC. - Resolve basic incidents and requests regarding the use of application software products and/or infrastructure components. - Collect information through customer conversations, accessing support tools, and additional support staff (service resources) if needed. Qualifications - Have a graduate degree with a Diploma/Certificate in Information Technology or a related field. - Possess working experience with BMC Remedy tool and remote support tools. - Demonstrate excellent verbal and written communication skills. - Are willing to work in shifts (24*7) and are a good team player with a willingness to learn and drive to achieve. - Hold an ITIL certification (added advantage) and have knowledge of SolarWinds monitoring tool (added advantage).

Role Description We’re seeking a passionate Remote Connectivity Engineer to join our team in the ITES sector. In this role, you’ll take ownership of designing, building, and delivering solutions that directly impact business outcomes and customer experiences. You’ll collaborate with cross-functional teams, apply your technical expertise, and solve real-world challenges while working on high-value projects. This position offers the chance to sharpen your skills, stay at the forefront of industry trends, and grow your career in a fast-evolving environment. If you’re motivated to make an impact and thrive in a collaborative setup, we’d love to connect with you. - Design, implement, and maintain remote connectivity solutions to ensure seamless access to services and applications for clients and internal teams. - Troubleshoot and resolve connectivity issues, ensuring minimal downtime and optimal performance of remote access systems. - Collaborate with network and systems engineers to integrate remote connectivity solutions with existing infrastructure and security protocols. - Monitor and analyze network performance metrics to identify areas for improvement and implement necessary enhancements. - Develop and maintain documentation for remote connectivity processes, configurations, and troubleshooting guides. - Provide technical support and training to end-users and internal teams on remote connectivity tools and best practices. Qualifications - Hold a Bachelor’s degree in Computer Science, Information Technology, or a related field. - Have 0 - 2 years of experience in network engineering or remote connectivity roles, with a strong understanding of VPNs, firewalls, and remote access technologies. - Possess excellent communication skills, both written and verbal, with the ability to convey technical information to non-technical stakeholders. - Demonstrate strong problem-solving skills and the ability to work independently as well as part of a team. - Are flexible to work in shifts to support global operations. Education - Bachelor’s degree in Computer Science, Information Technology, or a related field.