• Implement contact center strategies and tactics to help nurse case managers and case managers achieve their objectives. • Manage Patient Caseload • Create, utilize, and continuously evaluate processes and systems that best meet our customer’s requirements for service, patient safety, contractual obligations, and operational standards. • Supports manager with the development and execution of policies and practices; always responds according to policy direction and seeks assistance with unusual situations and/or staff non-adherence. • Provide leadership and coaching to team members to ensure Quality and established KPI’s are achieved. • Monitors calls for quality and technical accuracy, provide timely feedback on soft skills as well as technical content. • Monitor results vs. goals on a monthly basis and take action, as required, to ensure business goals and objectives are being consistently achieved. • Analyze contact center data and generate insightful business reports/metrics and affect continual operational improvement. • Assist with recruitment, onboarding, call quality training/development, and performance management. • Recommends corrective actions or follow-up, as required, and engages other resources, as needed. • Participate/lead in respective client meetings and day-to-day client communications, as required. • Collaborate with all internal departments that deliver program-related services to ensure optimal execution and performance. • Assist with quality assurance and quality improvement initiatives, overseeing the completion of all required CAPA activities. • Participate in Program design and development activities (i.e., development of primary and secondary documentation flows and charts). • Participate in project technical set up (i.e., telephony, data collection tools, and processes, reports, and project reporting requirements). • Additional duties as assigned by the manager. • Assist with other duties as assigned by the manager

Role Description You’ll join a small team of nurse navigators at Rovi and play a defining role in how clinical navigation works here. We’re building a navigation platform that enables clinicians to coordinate and deliver care. We want you to focus on the cases that require real judgement and relationship building, and reduce the noise of administrative and booking activities. You will help us build the system that gets us there. Day-to-day, you’ll own a panel of members, manage their care across providers, and handle inbound clinical questions, all from our navigation platform. You’ll work under physician oversight for clinical decisions and escalations. You’ll also surface what we should build and what to fix to make the product better serve your and your patient’s needs. This is a fully remote role with the option to work in-person at our NY office. All member interaction is virtual with no in-person care component. What You’ll Do - Triage inbound clinical questions - Navigate members to the right care - Manage proactive member care - Work within a supervised clinical structure - Shape the clinical product Qualifications - 3+ years of experience with meaningful time in care coordination, case management, population health, or telehealth - Strong clinical documentation - you can explain a care gap to a member in plain language - Comfortable working asynchronously in message-based workflows - you don’t need a phone call to manage a patient well - BSN preferred; ADN considered with strong care coordination or case management experience - Active RN license; NLC compact licensure required, NY and CA required or willing to obtain - Helpful but not required: CCM or ACM certification, Spanish fluency Compensation & Benefits - Competitive salary ($50-60 / hour; 1099 contract with path to full-time) - Fully remote; option to work in-person in NY office - Wellness stipend

Role Description As a Nurse Navigator, you become the steady, trusted voice for up to 250 patients each month. Your outreach helps patients better manage chronic conditions, understand preventive care, and stay engaged in their health goals. Over 75% of your day is spent speaking directly with patients, offering education, compassion, and clarity. This is not a job where you wait for the phone to ring—you drive the connection. What You’ll Do - Make up to 15 outbound patient calls daily - Conduct assessments within your LPN scope to understand each patient’s unique needs - Create and collaborate on personalized care plans - Serve as the communication bridge between patients, families, and providers - Educate patients on their conditions, treatment options, and preventive care - Track progress and adjust care plans as needed - Document interactions and work within multiple healthcare systems and tools Qualifications - Active LPN license - 2+ years of hands-on patient care experience - A HIPAA-compliant home office with secure high-speed internet - Experience in patient care coordination or case management - Strong clinical judgment and a heart for patient engagement - The ability to work reliably Monday–Friday without shifting schedules Requirements - Care coordination or case management certification (preferred) - Experience with diverse patient populations (preferred) - Comfort with various EHR systems and healthcare software (preferred) Benefits - Paid Time Off & Paid Holidays - Employee Discounts - Employee Assistance Program - Supportive, mission-focused team culture - Consistent Monday–Friday schedule—no nights or weekends

Role Description This 100% remote Bilingual Virtual Assistant role is ideal for organized, detail-oriented bilingual professionals supporting clients from Latin America. - Document processes and maintain accurate records. - Upload and organize files in Google Drive. - Perform data entry and internal reporting tasks. - Manage emails and communication with clients and vendors. - Support research and document handling. - Other similar or related tasks. Qualifications - Fluent English (C1/C2) and Spanish. - 1 – 5 years of experience in administration or virtual assistance. - Proficiency with Google Workspace and Microsoft Office. - Excellent communication and problem-solving skills. - Bachelor’s or Associate’s degree preferred. Requirements - Quiet home office, stable internet (≥ 10 Mbps down / 2 Mbps up), and backup connection. Benefits - Hourly rate equivalent to USD $696 – $1,044/month (experience-based). - Annual pay increments. - Discretionary client bonuses (80% of clients award year-end bonuses). - 7 U.S. federal holidays + 4 paid PTO days. - Monthly medical insurance stipend (after meeting eligibility criteria). - Birthday / Anniversary bonuses + Gym / Wellness allowance. - Unlimited online fitness classes + company events & Christmas celebrations.