Felix

Role Description We are looking for innovative Nurse Practitioners to join our growing team of healthcare providers. At the cutting edge of virtual care, Felix connects patients with medical professionals to help them address and treat their lifestyle health concerns. If you are interested in joining a team of healthcare practitioners and are driven to provide quality online care across Canada, then check out the advantages to joining our team! We are currently looking for a Nurse Practitioner licensed in Ontario. Preference will be given to NPs with additional licensing. Qualifications - Nurse Practitioner licensed in Ontario (ON), preferably with cross-jurisdictional licensure. - 2+ years of Nurse Practitioner experience, with demonstrated experience of providing patients with the best possible care. - Physically located in Canada, with an ON billing number, required for ordering laboratory testing. - Available to provide a minimum of 4 hours of scheduled time per week on the platform, in addition to logging in every 24-48 hours to address patient needs. - Member in good standing of the College(s) where you hold the title of Nurse Practitioner, maintaining eligibility and willingness to be licensed in other provinces. - Experience in telemedicine. Additional experience in weight loss, menopause, mental health, erectile dysfunction, and birth control care are assets. - Proficient understanding of technology, EMRs, and remote work. - Adaptable and open to change. Requirements - Maintain confidentiality and follow the code of conduct as per the governing body of their province/territory. Benefits - Felix-ability: You pick the hours you want to work. - 100% remote: from the comfort of your home, on your laptop, computer, or even on your mobile and tablets. - Unlimited vacation: take what you want, when you want it. - Leading virtual medicine provider in Canada: work at the cutting edge of virtual healthcare. - Professional Development: plenty of opportunities to connect and learn from some of Canada’s leading physicians in WL, MP, and virtual care. - Safety is our priority: our platform is secure for both the patient and health professional and has been purpose-built to comply with PHIPA privacy regulations. - Intuitive platform: the Felix platform is easy to use, plus HCPs have continuous on-hand engineering and clinical support available to them. Company Description Founded in 2019, Felix is a digital healthcare company that puts the patient in control of their own health and wellbeing. We’re passionate about building technology and beautiful customer experiences to make healthcare more accessible (and more enjoyable) for all Canadians. Felix is Canada's first end-to-end healthcare experience, providing online treatment, prescription delivery, and ongoing care across a growing range of daily health categories such as weight loss, birth control, menopause, erectile dysfunction, acne, and more.

• Spearhead the strategy for maximizing velocity, quality, and maintainability of code developed by the team, primarily utilizing Claude Code and the latest LLMs for software development. • Define and optimize workflows, tooling, and processes to ensure the developer team pushes the envelope on build speed and quality in an AI-augmented environment. • Mentor and inspire our development team by providing architectural, technical, and AI-development best-practice guidance. • Design, implement and monitor all operations and key performance indicators, including metrics and operational efficiency, from the engineering team. • Create and execute successful technological strategies that reflect and are aligned with the vision and mission of Felix. • Collaborate closely with our SVP Engineering, Product and Ops teams, helping set strategic initiatives. • Continue to build our amazing Engineering team through the recruitment of top engineering talent.

• Support healthcare practitioners with day-to-day clinical administration, including document management, scheduling, and audio/video consultation coordination. • Own file management: consolidate, update, and maintain electronic records, including labs and referrals. • Track lab requisitions end-to-end — ensuring results and documentation are received in full, following up with labs and patients when outstanding. • Serve as a liaison between pharmacy and healthcare practitioner communications. • Respond to patient inquiries and support patient care pathways in collaboration with the broader care and support teams. • Handle inbound faxes, voicemails, and other communications from external stakeholders. • Assist practitioners with editing and managing medical and insurance forms. • Perform data entry and administrative tasks in support of lab management processes. • Help maintain clinical documentation and keep training materials up to date. • Contribute to QI/QA initiatives. • Act as a personal health information delegate, upholding strict patient confidentiality at all times.

• Review marketing materials (including creative assets, copy, out-of-home campaigns, email content, social posts, and more) for compliance with relevant laws, regulations, and regulator guidance, providing compliant alternatives as needed • Assist in the compliance-related components of 3rd party engagement management • Assist on customer escalations and support resolution processes • Collaborate cross-functionally with clinical, customer experience, marketing, and product teams on compliance matters • Assist with regulator communication and responses, as needed • Conduct initial legal research • Create clear, accessible, compliance documentation to assist non-compliance team members in understanding and applying concepts • Support other ad hoc compliance activities

About Felix: Felix is Canada’s first end-to-end platform providing on-demand treatment for everyday health. Felix creates digital-first solutions that increase access for common healthcare needs such as mental health, sexual health, and daily health. Founded in 2019, Felix’s approach to healthcare encompasses assessments, lab testing, prescriptions, fast and discreet delivery, and ongoing care — all online at www.felixforyou.ca. About the Role When a patient reaches out to Felix, you're often the most important person in their healthcare journey at that moment. This role is about more than closing tickets — it's about making sure people feel heard, get real answers, and leave the interaction better off than when they started. You'll work primarily through chat and email, handling a meaningful volume of conversations each day. You'll need to think on your feet, navigate systems quickly, and resolve most issues without handing them off. It's a role with genuine ownership and genuine impact. If you're someone who gets satisfaction from solving a hard problem well, who reads between the lines of what someone is asking, and who wants to build a career in a fast-moving, mission-driven environment — this is a strong fit. Roles & Responsibilities - Provide thoughtful, personalized support to Felix patients through chat and email - Collaborate with pharmacy, medical, and logistics partners to support patients across their healthcare journey and shape the future of patient care - Drive conversion in our onboarding process by educating our patients with any questions they may have surrounding pricing, process, or product - Navigate internal tools and escalate thoughtfully when the situation calls for it - Serve as the voice of the patient, capturing learnings and sharing insights across the Felix organization - Spot patterns, flag gaps, and help improve how we support patients over time Who We're Looking For - Experience in a customer-facing role - Has used AI tools in a meaningful way, not just as a user, but someone who's shaped outputs, built workflows, and found smarter ways to apply them beyond the obvious use case - Telehealth or digital health background is a bonus - Weekend availability (Saturday — Wednesday) In any case, you'll stand out if you: - Communicate with precision — you write clearly, get to the point, and break down complex ideas in a way that's simple to understand - Are a self-directed problem solver — you make confident decisions with the information available, and take initiative without needing constant direction - Have natural curiosity — you ask questions others don't, dig into the root of problems, and genuinely want to understand how things work Benefits - Full medical, dental and vision benefits - Maternity/paternity policy - 3 weeks' vacation - Competitive compensation - Stock option grant - Remote first, work from anywhere in Canada - Incredible culture powered by a highly collaborative and high-performing team - Large impact at an early-stage technology company - Professional development opportunities, working closely with founders and the senior leadership team Schedule: Overnights - days TBD Seniority Level: Senior Location: Remote (Canada). We are currently working remotely and are open to candidates from anywhere in Canada. Open vacancy: This posting is for an existing vacancy at the company. Our commitment to an inclusive team culture means embracing diversity and offering equitable access to opportunities and resources for people who might otherwise be excluded. During our recruitment process, we provide accommodations at any stage. Candidates can communicate their accommodation needs to the hiring manager directly or by emailing accessibility@felixforyou.ca. Recruitment Fraud Alert Please note: We have been made aware of fraudulent recruiting activities where individuals pose as Felix representatives. - Communication: We will only ever contact you from an official @felixforyou.ca email address. - Interviews: All interviews are conducted via Google Meet; we never interview via text-only platforms (like Telegram or WhatsApp). - Payments: We will never ask for credit card information, bank details, or payments for "equipment" or "onboarding" during the application process. If you receive a suspicious request, please do not provide any personal information and report it to us immediately at hr@felixforyou.ca

• Own the acquisition and activation funnel end-to-end (first touch → onboarding → first treatment) • Partner with Growth and Marketing to shape landing pages, messaging, and campaign flows that convert • Identify and remove friction wherever it exists—UX, pricing, trust, speed, or otherwise • Ship quickly, test aggressively, and iterate based on real data (not opinions) • Go deep on the Weight Loss category—what patients want, what holds them back, and what gets them to act • Capitalize on major shifts in the Weight Loss space (e.g. launch of generics) to unlock growth • Drive a holistic view of the Weight Loss business • Think beyond your immediate scope • Work closely with CX, clinical, and pharmacy teams to ensure the front-door promise matches the care experience • Define and own the metrics that matter (conversion, activation, time-to-treatment) and be accountable for moving them • Actively use AI to move faster and build better

About Felix Founded in 2019, Felix is a digital healthcare company that puts patients in control of their health and well-being. We’re passionate about building technology and beautiful customer experiences to make healthcare more accessible (and more enjoyable) for all Canadians. Felix is Canada's first end-to-end healthcare experience, providing online treatment, prescription delivery and ongoing care. We deliver care across a growing range of daily health categories, including weight loss, birth control, menopause, erectile dysfunction, acne, and more. The Role We’re looking for a Recruiter to join the HR team at Felix. This role combines full-cycle recruitment with hands-on HR support, playing a key role in both how we hire and how we support employees throughout their lifecycle. You’ll own day-to-day recruitment execution while helping maintain the systems, processes, and data that keep our HR function running smoothly. You’ll partner closely with hiring managers and collaborate with a small, high-impact HR team. This role reports to the VP, HR and is ideal for someone who is detail-oriented, proactive, and thrives in a fast-paced, high-growth environment. Key Responsibilities Recruitment - Manage full-cycle recruitment across functions including Engineering, Data, Pharmacy, Marketing, and Finance. - Partner with hiring managers to define role requirements and coordinate structured interview processes. - Review inbound applications and proactively source candidates for harder-to-fill roles. - Deliver a strong candidate experience from initial outreach through to the offer stage. - Prepare and issue employment agreements ensuring a high degree of accuracy and compliance. Recruitment Systems & Coordination - Administer our ATS (Ashby), including job postings, workflows, candidate tracking and reporting. - Coordinate interviews and scheduling across all interview stages. - Support ongoing improvements to recruitment processes and tools. HR Administration - Support onboarding and offboarding processes end-to-end. - Act as a key point of contact for new hires, ensuring a smooth experience from offer through onboarding. - Manage employee data within our HRIS, ensuring consistency, accuracy and compliance across Canadian provinces. - Partner with Finance and Payroll to communicate employee updates. - Manage benefits administration for our employees, including enrolment of new employees and termination of coverage for departures, and making coverage updates. - Additional responsibilities assigned as needed. Requirements - 3-5+ years of experience in Recruitment and, specifically, within a fast-paced Canadian tech scale-up. - Dedicated experience recruiting for roles in Engineering, Data, IT, Pharmacy, Marketing, and Finance REQUIRED. - Proven ability to build outbound talent pipelines and effectively communicate the Felix value proposition to passive candidates. - Advanced hands-on experience with Ashby (ATS) and modern HRIS platforms (e.g. BambooHR). - A "zero-error" mindset regarding employment contracts and employee data management. - Experience in a fast-paced, high-growth environment with the ability to manage competing priorities independently. - HR Administration experience is an asset. Benefits - Full medical, dental, and vision benefits - Maternity/paternity policy - 4 weeks vacation (3 weeks anytime + 1 week during the holidays) - Competitive compensation - Stock option grant - Remote first, work from anywhere in Canada with an office in downtown Toronto - Incredible culture powered by a highly collaborative and high-performing team - Large impact at an early-stage technology company - Professional development opportunities, working closely with founders and the senior leadership team Open vacancy: This posting is for an existing vacancy at the company. Our commitment to an inclusive team culture means embracing diversity and offering equitable access to opportunities and resources for people who might otherwise be excluded. During our recruitment process, we provide accommodations at any stage. Candidates can communicate their accommodation needs to the hiring manager directly or by emailing accessibility@felixforyou.ca. Recruitment Fraud Alert Please note: We have been made aware of fraudulent recruiting activities where individuals pose as Felix representatives. - Communication: We will only ever contact you from an official @felixforyou.ca email address. - Interviews: All interviews are conducted via Google Meet; we never interview via text-only platforms (like Telegram or WhatsApp). - Payments: We will never ask for credit card information, bank details, or payments for "equipment" or "onboarding" during the application process. If you receive a suspicious request, please do not provide any personal information and report it to us immediately at hr@felixforyou.ca

• Build our back-end system and front-end systems including architectural patterns, technical specifications and designs to managing our database • Write code and build the software that will allow us to scale as we launch new products, enter new markets and expand into new healthcare categories • Help us improve the reliability of our platform through rigorous testing, observability, and monitoring and identify areas for system optimization and improvement • Manage the flows of communication between all levels of the stack to maximize efficiency and establish sound engineering practices and frameworks • Mentor junior members of the team

Role Description When a patient reaches out to Felix, you're often the most important person in their healthcare journey at that moment. This role is about more than closing tickets — it's about making sure people feel heard, get real answers, and leave the interaction better off than when they started. You'll work primarily through chat and email, handling a meaningful volume of conversations each day. You'll need to think on your feet, navigate systems quickly, and resolve most issues without handing them off. It's a role with genuine ownership and genuine impact. If you're someone who gets satisfaction from solving a hard problem well, who reads between the lines of what someone is asking, and who wants to build a career in a fast-moving, mission-driven environment — this is a strong fit. Qualifications - Experience in a customer-facing role - Comfortable with technology and eager to learn new tools and systems - Telehealth or digital health background is a bonus - Weekend availability (Wednesday - Sunday) Requirements - Provide thoughtful, personalized support to Felix patients through chat and email - Collaborate with pharmacy, medical, and logistics partners to support patients across their healthcare journey and shape the future of patient care - Drive conversion in our onboarding process by educating our patients with any questions they may have surrounding pricing, process, or product - Navigate internal tools and escalate thoughtfully when the situation calls for it - Serve as the voice of the patient, capturing learnings and sharing insights across the Felix organization - Spot patterns, flag gaps, and help improve how we support patients over time Benefits - Full medical, dental and vision benefits - Maternity/paternity policy - 3 weeks' vacation - Competitive compensation - Stock option grant - Remote first, work from anywhere in Canada - Incredible culture powered by a highly collaborative and high-performing team - Large impact at an early-stage technology company - Professional development opportunities, working closely with founders and the senior leadership team Schedule Wednesday - Sunday Seniority Level Junior Location Remote (Canada). We are currently working remotely and are open to candidates from anywhere in Canada. Open vacancy This posting is for an existing vacancy at the company. Company Description Our commitment to an inclusive team culture means embracing diversity and offering equitable access to opportunities and resources for people who might otherwise be excluded. During our recruitment process, we provide accommodations at any stage. Candidates can communicate their accommodation needs to the hiring manager directly or by emailing accessibility@felixforyou.ca. Recruitment Fraud Alert Please note: We have been made aware of fraudulent recruiting activities where individuals pose as Felix representatives. - Communication: We will only ever contact you from an official @felixforyou.ca email address. - Interviews: All interviews are conducted via Google Meet; we never interview via text-only platforms (like Telegram or WhatsApp). - Payments: We will never ask for credit card information, bank details, or payments for "equipment" or "onboarding" during the application process. If you receive a suspicious request, please do not provide any personal information and report it to us immediately at hr@felixforyou.ca.

• Serve as a technical expert and end-to-end owner on marketing data sources, analytics infrastructure, data models, and analysis and measurement methodologies. • Build, maintain, and interpret acquisition measurement frameworks, including multi-touch attribution, Markov Chain / advanced attribution models, and other channel performance metrics. • Design, implement, and analyze A/B tests and incrementality experiments for product features, marketing campaigns, and UX optimizations. • Evaluate ROI across paid and organic acquisition channels and refine performance metrics over time. • Develop, maintain, and scale in-house multi-touch attribution (MTA) models and media mix models (MMM) • Identify key audience segments within our customer base and across our verticals of care using metrics such as LTV, cross sell %, etc • Lead the development and maintenance of DBT data models and orchestrations, ensuring accuracy, modularity, and performance optimization • Create automated, self-serve dashboards and reporting solutions that empower stakeholders to explore key metrics • Collaborate with Product, Marketing, Finance, and Engineering to translate business questions into analytical tasks, interpreting results for both technical and non-technical audiences.