Felix

• Accurately and safely fill prescriptions using established workflow procedures. • Counsel patients on new therapies, ensuring understanding and comfort with their medications. • Monitor patient adherence and provide ongoing medication consultations. • Perform clinical verification, ensuring prescriptions are safe, accurate, and clinically appropriate prior to dispensing. This role involves detailed review and assessment performed primarily through our computer systems and requires sustained periods of screen time. • Maintain patient profiles and records in accordance with all privacy and regulatory standards in both provinces. • Collaborate closely with a team of pharmacists, technicians, and other pharmacy staff — remotely and cross-functionally — to support smooth, efficient daily operations. • Ensure full compliance with all regulations set by NAPRA, the Ontario College of Pharmacists (OCP), and the Saskatchewan College of Pharmacy Professionals (SCPP). • Flexibility to support shift coverage on short notice is considered an asset.

Role Description When a patient reaches out to Felix, you're often the most important person in their healthcare journey at that moment. This role is about more than closing tickets — it's about making sure people feel heard, get real answers, and leave the interaction better off than when they started. You'll work primarily through chat and email, handling a meaningful volume of conversations each day. You'll need to think on your feet, navigate systems quickly, and resolve most issues without handing them off. It's a role with genuine ownership and genuine impact. If you're someone who gets satisfaction from solving a hard problem well, who reads between the lines of what someone is asking, and who wants to build a career in a fast-moving, mission-driven environment — this is a strong fit. Qualifications - Experience in a customer-facing role - Has used AI tools in a meaningful way, not just as a user, but someone who's shaped outputs, built workflows, and found smarter ways to apply them beyond the obvious use case - Telehealth or digital health background is a bonus - Weekend availability (Wednesday - Sunday) Requirements - Communicate with precision — you write clearly, get to the point, and break down complex ideas in a way that's simple to understand - Are a self-directed problem solver — you make confident decisions with the information available, and take initiative without needing constant direction - Have natural curiosity — you ask questions others don't, dig into the root of problems, and genuinely want to understand how things work Benefits - Full medical, dental and vision benefits - Maternity/paternity policy - 3 weeks' vacation - Competitive compensation - Stock option grant - Remote first, work from anywhere in Canada - Incredible culture powered by a highly collaborative and high-performing team - Large impact at an early-stage technology company - Professional development opportunities, working closely with founders and the senior leadership team

• Looking for innovative Nurse Practitioners, with great generalist experience, and a passion for Mental Health, to join our growing team of healthcare providers. • You must be licensed as a Nurse Practitioner in at least one province in Canada. Preference will be given to NPs with multiple licensing, or with licensing that meets our current needs.

• Build and maintain a vetted roster of creators, actors, photographers, videographers, and production assistants, complete with rate cards, availability, and specialties • Orchestrate weekly project plans and daily schedules, ensuring creative deliverables hit every deadline from ideation to launch • Negotiate rates, issue SOWs, and track POs/invoices to stay within defined budgets • Source locations, props, and wardrobe as needed; oversee production days when required • Translate creative briefs into clear shot lists, call sheets, timelines, and deliverable checklists • Brief content creators, actors, and creative partners, including photographers, videographers, editors, and designers, while maintaining strong working relationships • Run post-shoot feedback loops to identify improvement opportunities and ensure consistency across deliverables • Secure all required usage rights, model releases, and compliance documentation before production begins • Ensure deliverables meet the brief, adhere to brand guidelines, ad platform specs, and compliance requirements as needed • Perform first-level QC, identify pacing, story flow, or visual issues and coordinate quick turnarounds with editors and creators

• Own problems from ambiguity through launch. • Turn vague problems into clear product and technical decisions. • Collaborate closely with product, design, engineering, clinical, pharmacy, and operations teams. • Build across frontend, backend, data, AI integrations, and infrastructure as needed. • Work with Vue, PHP/Laravel, Python and supporting systems. • Build AI-powered product experiences that are useful, reliable, fast, and obvious to use. • Sweat the details: UX, copy, latency, edge cases, empty states, accessibility, privacy, and failure modes. • Improve reliability through testing, observability, monitoring, and thoughtful system design. • Mentor engineers and help raise the quality of product and technical execution. • Own what you ship.

Role Description We are looking for innovative Nurse Practitioners with a passion for Women’s Health and Menopause to join our growing team of healthcare providers. If you have additional training or great experience in women’s health, we want to hear from you! We are currently looking for a Nurse Practitioner licensed in at least one province in Canada. Preference will be given to NPs with multiple licensing, or with licensing that meets our current needs. Qualifications - A licensed Nurse Practitioner in at least one Canadian province, preferably with multiple province licensure. - A member in good standing of the College(s) where you hold the title of Nurse Practitioner. - Physically located in Canada, with a billing number required for ordering laboratory testing. - At least 2+ years of Nurse Practitioner experience, with demonstrated experience providing menopause care. - Additional certifications or training in the menopause or women’s health fields are a plus. - Available to provide a minimum of 4 hours per week on the platform, in addition to logging in a minimum of every 48 hours to address patient updates. - Maintain confidentiality and follow the code of conduct as per the governing body of their province/territory. - Experience in telemedicine. Additional experience in weight loss & metabolic health, mental health, erectile dysfunction, and birth control care are assets. - Proficient understanding of technology, EMRs and remote work. - Adaptable and open to change. Benefits - Felix-ability: You pick the hours you want to work. - 100% remote: from the comfort of your home, on your laptop, computer or even on your mobile and tablets. - Unlimited vacation: take what you want, when you want it. - Leading virtual medicine provider in Canada: work at the cutting edge of virtual healthcare. - Professional Development: plenty of opportunities to connect and learn from some of Canada’s leading physicians. - Safety is our priority: our platform is secure for both the patient and health professional and has been purpose built to comply with PHIPA privacy regulations. - Intuitive platform: The Felix platform is easy to use, plus HCPs have continuous on-hand engineering and clinical support available to them. Compensation Nurse practitioners are compensated on a per-assessment basis. Recruitment Fraud Alert Please note: We have been made aware of fraudulent recruiting activities where individuals pose as Felix representatives. - Communication: We will only ever contact you from an official @felixforyou.ca email address. - Interviews: All interviews are conducted via Google Meet; we never interview via text-only platforms (like Telegram or WhatsApp). - Payments: We will never ask for credit card information, bank details, or payments for "equipment" or "onboarding" during the application process. Use of Artificial Intelligence (AI) in Hiring Process Felix Health may use AI-driven tools to screen and assess applications for this position. These tools may perform an initial review, sort, and/or score job applications based on the minimum qualifications and other job-related criteria as outlined in this posting. All final decisions regarding hiring will be made by the hiring manager.

• We are looking for innovative Nurse Practitioners to join our growing team of healthcare providers. • At the cutting edge of virtual care, Felix connects patients with medical professionals to help them address and treat their lifestyle health concerns.

• Spearhead the strategy for maximizing velocity, quality, and maintainability of code developed by the team, primarily utilizing Claude Code and the latest LLMs for software development. • Define and optimize workflows, tooling, and processes to ensure the developer team pushes the envelope on build speed and quality in an AI-augmented environment. • Mentor and inspire our development team by providing architectural, technical, and AI-development best-practice guidance. • Design, implement and monitor all operations and key performance indicators, including metrics and operational efficiency, from the engineering team. • Create and execute successful technological strategies that reflect and are aligned with the vision and mission of Felix. • Collaborate closely with our SVP Engineering, Product and Ops teams, helping set strategic initiatives. • Continue to build our amazing Engineering team through the recruitment of top engineering talent.

• Support healthcare practitioners with day-to-day clinical administration, including document management, scheduling, and audio/video consultation coordination. • Own file management: consolidate, update, and maintain electronic records, including labs and referrals. • Track lab requisitions end-to-end — ensuring results and documentation are received in full, following up with labs and patients when outstanding. • Serve as a liaison between pharmacy and healthcare practitioner communications. • Respond to patient inquiries and support patient care pathways in collaboration with the broader care and support teams. • Handle inbound faxes, voicemails, and other communications from external stakeholders. • Assist practitioners with editing and managing medical and insurance forms. • Perform data entry and administrative tasks in support of lab management processes. • Help maintain clinical documentation and keep training materials up to date. • Contribute to QI/QA initiatives. • Act as a personal health information delegate, upholding strict patient confidentiality at all times.

• Review marketing materials (including creative assets, copy, out-of-home campaigns, email content, social posts, and more) for compliance with relevant laws, regulations, and regulator guidance, providing compliant alternatives as needed • Assist in the compliance-related components of 3rd party engagement management • Assist on customer escalations and support resolution processes • Collaborate cross-functionally with clinical, customer experience, marketing, and product teams on compliance matters • Assist with regulator communication and responses, as needed • Conduct initial legal research • Create clear, accessible, compliance documentation to assist non-compliance team members in understanding and applying concepts • Support other ad hoc compliance activities