• Define, standardize, and continuously improve QA processes, templates, and best practices across all projects • Ensure alignment with industry standards, regulatory requirements, and Mashreq’s QA Policy • Promote automation, AI-driven testing, and innovative practices to enhance process efficiency and reliability • Establish and maintain governance frameworks to ensure QA activities comply with internal policies and external regulations • Conduct regular audits, reviews, and maturity assessments to evaluate process adherence and effectiveness • Identify process-related risks and implement mitigation and contingency strategies for critical QA activities • Define and track key QA KPIs (e.g., defect density, test coverage, cycle time) to measure process performance • Develop dashboards and reports to communicate insights and trends to stakeholders • Leverage historical data and predictive analytics to proactively identify quality risks and improvement opportunities • Collaborate with QA portfolio leads, developers, product managers, and business analysts to ensure process alignment • Facilitate cross-functional communication and resolve process-related conflicts to maintain consistency and quality • Integrate QA governance with enterprise architecture, risk, and compliance frameworks • Develop training materials and conduct workshops to educate teams on QA processes, governance, and tools • Mentor QA staff on process adoption, improvement techniques, and governance principles • Lead change management initiatives to drive adoption of new QA practices and reduce resistance • Evaluate and recommend tools that support process governance, automation, and reporting • Establish a central repository for QA assets, templates, best practices, and lessons learned to promote reuse and knowledge sharing • Define and maintain a QA maturity model to guide teams through progressive levels of process excellence • Benchmark QA practices against industry peers and lead continuous improvement initiatives to elevate organizational QA maturity

• Support creation and maintenance of metadata documentation including data ownership and business definitions • Prepare business and vertical data lineage documentation • Assist in documenting data quality controls and validation rules • Participate in data transformation and data management activities • Work with structured financial and risk datasets • Collaborate with international stakeholders in English • Ensure governance artefacts are aligned with regulatory standards

• Operationalize privacy and governance policies through procedures, playbooks, and workflows. • Manage data subject rights requests (access, deletion, correction, opt-out). • Partner with IT and Security to enforce retention schedules, deletion processes, and records management. • Run Privacy Risk Management including Privacy Impact Assessments (PIA) and maintaining the Records of Processing Activities (RoPA). • Run DPIAs, LIAs, and other risk assessments; maintain risk registers. • Coordinate incident response with Security and Legal. • Monitor compliance metrics and prepare reports for leadership. • Deliver privacy and information governance training to employees. • Serve as first-line contact for business teams on privacy and data handling questions.

• Provide strategic and operational leadership for enterprise-wide complex case management programs serving clinically vulnerable Medicare Advantage members • Drive measurable improvements in quality outcomes, total cost of care, utilization efficiency, member experience, and risk adjustment accuracy • Partner closely with Clinical Operations, Medical Directors, Quality, Risk Adjustment, Network, Analytics, and Vendor Management to design and scale high-impact interventions • Ensure programs align with CMS requirements, MA Star Ratings, HEDIS, CAHPS, and evolving end-of-life best practices • Champion a member- and caregiver-centered approach, improving satisfaction and reducing care fragmentation • Collaborate with Medical Directors and Clinical leaders to ensure appropriate intensity of care, hospice and palliative referrals, and site-of-care optimization • Educate clinical teams on the intersection of complex care, end-of-life care, and risk adjustment accuracy without compromising care integrity • Establish performance standards, KPIs, and outcomes dashboards for complex case management programs • Mentor and develop clinical leaders, fostering a culture of accountability, compassion, and continuous improvement