• Support creation and maintenance of metadata documentation including data ownership and business definitions • Prepare business and vertical data lineage documentation • Assist in documenting data quality controls and validation rules • Participate in data transformation and data management activities • Work with structured financial and risk datasets • Collaborate with international stakeholders in English • Ensure governance artefacts are aligned with regulatory standards

• Operationalize privacy and governance policies through procedures, playbooks, and workflows. • Manage data subject rights requests (access, deletion, correction, opt-out). • Partner with IT and Security to enforce retention schedules, deletion processes, and records management. • Run Privacy Risk Management including Privacy Impact Assessments (PIA) and maintaining the Records of Processing Activities (RoPA). • Run DPIAs, LIAs, and other risk assessments; maintain risk registers. • Coordinate incident response with Security and Legal. • Monitor compliance metrics and prepare reports for leadership. • Deliver privacy and information governance training to employees. • Serve as first-line contact for business teams on privacy and data handling questions.

• Provide strategic and operational leadership for enterprise-wide complex case management programs serving clinically vulnerable Medicare Advantage members • Drive measurable improvements in quality outcomes, total cost of care, utilization efficiency, member experience, and risk adjustment accuracy • Partner closely with Clinical Operations, Medical Directors, Quality, Risk Adjustment, Network, Analytics, and Vendor Management to design and scale high-impact interventions • Ensure programs align with CMS requirements, MA Star Ratings, HEDIS, CAHPS, and evolving end-of-life best practices • Champion a member- and caregiver-centered approach, improving satisfaction and reducing care fragmentation • Collaborate with Medical Directors and Clinical leaders to ensure appropriate intensity of care, hospice and palliative referrals, and site-of-care optimization • Educate clinical teams on the intersection of complex care, end-of-life care, and risk adjustment accuracy without compromising care integrity • Establish performance standards, KPIs, and outcomes dashboards for complex case management programs • Mentor and develop clinical leaders, fostering a culture of accountability, compassion, and continuous improvement

• Develop, maintain and implement assigned GxP/Quality incident management processes that align with organizational goals and latest regulatory requirements on global level. • Manage and oversee the intake, triage, investigation, documentation, and resolution of GxP and quality-related issues and incidents in an end-to-end process. • Partner with manufacturing, quality assurance, quality control, regulatory affairs, clinical operations, development, patient safety and other stakeholders to ensure timely and thorough management of GxP and quality incidents. • Drive and support comprehensive root cause investigations and the development of corrective and preventive actions plans and lessons learned related to escalated GxP and Quality incidents. • Ensure that the activities and documentation meet the relevant regulatory agency and other relevant requirements for the industry; prepare for and support inspections and audits. • Develop and deliver training on incident management procedures and promote a culture of quality and accountability across the organization. • Ensure meeting of key performance indicators (KPIs), track incident trends, and provide regular reports.