• Set the vision and strategic direction for Greystar’s Flexible Living strategy • Personally engage with Greystar Operators and clients to adopt and drive success in partnerships, including the onboarding of new client relationships and maintaining and growing existing relationships • Collaborate with partners and industry participants to understand industry trends, opportunities and challenges • Collaborate with Greystar team members to develop and syndicate Flexible Living strategies which are supportive to meeting Greystar business goals. • Own Flexible Living performance metrics and use analytics to drive decisions and continuous improvement. • Leverage partner and Greystar data to develop strategy and drive focused execution and growth • Direct the development of performance dashboards, market intelligence, and actionable reporting to inform stakeholders and drive ROI-positive strategies. • Partner with revenue and finance teams to evaluate marketing efficiency, cost controls, and optimization strategies. • Collaborate and influence a high-impact team across multiple functional areas • Consistently evaluate the Flexible Living team to ensure the effective and efficient deployment of resources • Foster a collaborative, high-performance team culture that promotes continuous learning, innovation, and Greystar’s core values. • Champion innovation in Flexible Living across US Property Management • Ensure the integrity, consistency, and relevance of the Greystar brand across all client and resident touchpoints • Lead the Flexible Living approach for high-profile asset engagement, ensuring strong collaboration between marketing, development, and operations. • Act as a senior Flexible Living expert for internal and external stakeholders, including institutional partners, property owners, and joint venture teams. • Present strategic Flexible Living plans, portfolio performance, and competitive market analysis in partnership meetings and executive reviews. • Collaborate with Resident Hosting, Marketing, Communications, Brand, and Digital Experience teams to scale best practices and ensure alignment.

• Own end-to-end survey program delivery across participating facilities, including onboarding, roster intake, configuration, launch, monitoring, closeout, and reporting. • Develop and maintain scalable implementation workflows, playbooks, and templates to support consistent execution across cycles. • Design and manage wave-based onboarding and rollout plans to ensure delivery quality as programs expand. • Maintain program calendars aligned to state submission windows, reporting requirements, and partner deliverable timelines. • Ensure validated survey instruments are deployed exactly as written, including version control and configuration governance. • Maintain audit-ready documentation for each facility cycle, including milestones, approvals, exports, and submission artifacts. • Establish and enforce standard data validation and quality controls to ensure defensible reporting and reliable outputs. • Deliver facility-level reporting (dashboards/exports) and aggregated reporting deliverables as applicable. • Support benchmarking approaches, including peer grouping logic and confidentiality/suppression thresholds. • Lead digital-first fielding models (email/SMS), including reminder strategy, response monitoring, and issue resolution. • Configure and manage outreach workflows within Carefeed’s platform tools, including templates and scheduling. • Coordinate optional mail/phone outreach strategies when needed and manage vendor execution (mail/CATI) when used. • Partner with Product, Engineering, Client Experience, Operations, Regulatory Affairs, and Marketing to ensure survey delivery is scalable and aligned with platform capabilities. • Serve as the primary operational liaison for association and partner stakeholders regarding delivery, reporting cadence, and continuous improvement. • Support proposals and partnership growth by contributing methodology narratives, deliverables definitions, and reporting examples.

• Lead a global team of Customer Success Managers dedicated to the Service Provider vertical. • Develop and execute a comprehensive success strategy to drive GRR/NRR. • Create, build, and foster a sense of high-performance culture. • Network effectively with customer executives at global ISPs, CDNs, & Neo-Cloud providers. • Define and execute success processes for maximizing Kentik's value. • Manage customer expectations and orchestrate cross-functional resources.

• Lead the design, preparation, and execution of the Operational Readiness Verification (ORV) framework • Ensure support team meets 'Airworthiness' equivalent • Design & Architect the ORV Framework Safety Gate Design • Lead cross-functional reviews for Pre-Launch Audits • Develop 'Testing-to-Truth' pipeline • Create and support a safety training program internally at TaskUs