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Kentik logo
Kentik

Kentik is an information technology company specializing in network intelligence. Seeking curious, driven professionals who share its passion for "unlocking the

Director, Global CS Service Provider

Location

United States

Posted

123 days ago

Salary

$140K - $170K / year

Seniority

Lead

Bachelor Degree5 yrs expEnglish

Job Description

Director, Global CS Service Provider

Kentik

• Lead a global team of Customer Success Managers dedicated to the Service Provider vertical. • Develop and execute a comprehensive success strategy to drive GRR/NRR. • Create, build, and foster a sense of high-performance culture. • Network effectively with customer executives at global ISPs, CDNs, & Neo-Cloud providers. • Define and execute success processes for maximizing Kentik's value. • Manage customer expectations and orchestrate cross-functional resources.

Job Requirements

  • 5+ years in a senior-level, client-facing leadership role (Customer Success, Account Management, or Professional Services) within the SaaS or Networking industry.
  • An understanding of the Service Provider landscape
  • Proven experience managing and scaling global, remote-first teams.
  • Experience defining and optimizing customer lifecycles, success playbooks, and health-scoring methodologies.
  • The ability to articulate complex technical value (e.g., Synthetic Monitoring, Multi-Cloud Observability) in terms of business ROI for executive stakeholders.
  • Proficiency in using data to identify trends, predict churn, and demonstrate the quantifiable impact of Kentik on a customer's bottom line.
  • Passion for meeting customers where they are; ability to travel globally (up to 30%).

Benefits

  • 100% of premiums are paid by company for health, vision and dental coverage for you and your dependents
  • An annual Health Reimbursement Account (HRA) of $3,000 for an individual or $4,500 for a family
  • Paid family & medical leave
  • Open PTO, a quarterly Wellness Day, and a minimum of 10 paid holidays
  • 401(k) retirement account
  • Home office reimbursement
  • Stock options

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