Carefeed

• Lead new clients through the full implementation and onboarding process—including platform setup, configuration, and hands-on training—to ensure a smooth and successful transition onto Carefeed’s platform. • Facilitate virtual training sessions and confirm users are confident navigating the system. • Serve as the primary point of contact for assigned client communities, providing high-level support and resolving questions during onboarding. • Develop and customize initial platform solutions to align with each client’s specific needs and workflows. • Digitize and manage client documentation using Adobe and DocuSign, supporting e-signature workflows within Carefeed. • Track client trends, pain points, and product usage to identify opportunities to improve adoption. • Collaborate with the broader Client Experience team to refine processes and build best practices for onboarding, training, and ongoing client engagement.

• Create roadmaps that balance user needs, revenue growth, compliance requirements, and architectural scalability. • Own the product lifecycle from discovery through launch and iteration for all Payments features. • Work with payment partners, track financial performance of payments • Keep up to date with payments regulation and compliance requirements • Write detailed payment specifications for processing payments with new and existing partners • Partner with engineering to define product requirements, API behaviors, data models, and technical constraints. • Ensure Payment flows are reliable, fast, compliant, and easy for non-technical staff to use. • Lead cross-functional programs with Sales, Finance, Client Experience, and external partners (payment processors, gateways, vendors).

Carefeed simplifies day-to-day operations at senior living communities by replacing manual work with easy-to-use tools that allow them to spend more time in care. Our platform powers high-impact workflows across admissions, family communication, surveys, training, payments and more. The Payments team already enables communities to manage online payments, balances, and statements. As we expand our offering to more financial workflows, we are looking for a Senior Product Manager to help shape the future of financial interactions across the senior care ecosystem. This role will report directly to the VP of Product Management. What You’ll Do: - Create roadmaps that balance user needs, revenue growth, compliance requirements, and architectural scalability. - Own the product lifecycle from discovery through launch and iteration for all Payments features. - Work with payment partners, track financial performance of payments - Keep up to date with payments regulation and compliance requirements - Write detailed payment specifications for processing payments with new and existing partners - Partner with engineering to define product requirements, API behaviors, data models, and technical constraints. - Ensure Payment flows are reliable, fast, compliant, and easy for non-technical staff to use. - Lead cross-functional programs with Sales, Finance, Client Experience, and external partners (payment processors, gateways, vendors). What we’re looking for: - 4+ years of product management experience, ideally in payments, fintech, B2B SaaS, or workflow automation. - Strong understanding of payment systems (card networks, ACH, subscription billing, fraud, reconciliation). - Demonstrated experience launching high-impact products with measurable outcomes. - Ability to break down complex financial workflows into simple, usable product flows. - Strong analytical skills—comfortable with dashboards, metrics, and SQL or comparable tools. - Excellent communication skills and ability to influence cross-functional teams. About Carefeed Carefeed is a leading SaaS healthcare software company dedicated to helping post-acute care providers simplify their operations and build stronger connections with families, residents, and staff. Our innovative software platform has an integrated suite of solutions that help providers facilitate enriching resident journeys in senior care communities. We have a unique culture created by smart, engaged employees who act as owners and stewards of the business. We believe you must love your work and enjoy your work environment to create a truly world-class company. For more information, visit www.carefeed.com. Perks & Benefits - Competitive salary and discretionary bonus - Health, dental and vision insurance - 401K - Paid time off - Opportunities for professional development - Collaborative and innovative work environment Work Location: Full Remote based in the USA or hybrid based in Chicago, IL Carefeed provides equal employment opportunities to all employees and applicants for employment and prohibits discrimination and harassment of any type without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state or local laws.

• Own end-to-end survey program delivery across participating facilities, including onboarding, roster intake, configuration, launch, monitoring, closeout, and reporting. • Develop and maintain scalable implementation workflows, playbooks, and templates to support consistent execution across cycles. • Design and manage wave-based onboarding and rollout plans to ensure delivery quality as programs expand. • Maintain program calendars aligned to state submission windows, reporting requirements, and partner deliverable timelines. • Ensure validated survey instruments are deployed exactly as written, including version control and configuration governance. • Maintain audit-ready documentation for each facility cycle, including milestones, approvals, exports, and submission artifacts. • Establish and enforce standard data validation and quality controls to ensure defensible reporting and reliable outputs. • Deliver facility-level reporting (dashboards/exports) and aggregated reporting deliverables as applicable. • Support benchmarking approaches, including peer grouping logic and confidentiality/suppression thresholds. • Lead digital-first fielding models (email/SMS), including reminder strategy, response monitoring, and issue resolution. • Configure and manage outreach workflows within Carefeed’s platform tools, including templates and scheduling. • Coordinate optional mail/phone outreach strategies when needed and manage vendor execution (mail/CATI) when used. • Partner with Product, Engineering, Client Experience, Operations, Regulatory Affairs, and Marketing to ensure survey delivery is scalable and aligned with platform capabilities. • Serve as the primary operational liaison for association and partner stakeholders regarding delivery, reporting cadence, and continuous improvement. • Support proposals and partnership growth by contributing methodology narratives, deliverables definitions, and reporting examples.