• Work closely with engineers in supporting new features and services. • Build tools to monitor site stability and performance. • Help ensure the reliability and scalability of our infrastructure, while maintaining platform SLOs. • Troubleshoot site issues using industry-leading tools like Splunk, Prometheus and OpenTelemetry. • Automate everything with Python, Puppet, Git, Jenkins, and Terraform and leveraging an extensive suite of AI tooling. • Develop custom tools when off-the-shelf solutions don’t work at our scale and contribute upstream to open source projects. • Participate in light on-call rotations - we have geographically distributed SRE teams for follow-the-sun support, which means nobody needs to be on-call 24h a day!

• Leadership and Mentorship of a team of 8-10 SREs. • Oversee and maintain our production infrastructure hosted on AWS with a 99.99%+ uptime SLA • Collaboration with other SRE, Security and Development teams. • Define processes for the team to efficiently meet target dates. • Drive large projects to completion working with multiple Development teams. • Capacity analysis and planning. • Effectively manage and scale infrastructure through automation standards. • Analyze complex system behavior, performance and application issues. • Oversee observability and analysis across multiple datacenters.

• Work collaboratively and independently to design and deliver solutions as well as review and provide feedback for those delivered by other engineers for our software and services on our cloud hosted production infrastructure. • Shape how our mission-critical enterprise software solutions are developed and deployed using optimized and automated CI/CD pipelines that ensure high quality products • Help design, build and support infrastructure and security technologies within the cloud that offer resiliency, observability and optimized cost. • Communicate proactively and effectively to different kinds of audiences within the company. Share your own experience, knowledge and expertise with others to help them grow and develop. • Participate in planning work and identify areas of improvement • Perform technology evaluation and selection • Participate in an on-call rotation for maintenance of the cloud solutions.

• Act as the primary technical point of contact for Engineering and Product teams. • Design, deploy, and manage scalable services on GCP. • Build and optimize repeatable deployment pipelines and deployment blueprints. • Monitor cloud expenditure and implement right-sizing initiatives. • Maintain comprehensive monitoring and alerting frameworks for high availability. • Execute stack-hardening tasks for security and compliance. • Manage ongoing updates, patching, and maintenance of platform components.