Role Description As a member of the Auvik Sales team, the Alliance Manager is responsible for driving strategic growth and revenue through Auvik’s key alliance partners. This role focuses on building and scaling high-impact partnerships (e.g., ConnectWise, Pax8, and future alliances), with accountability for overall Net MRR growth across these ecosystems. You’ll own partner relationships end-to-end, aligning go-to-market initiatives, enabling partner teams, and unlocking new revenue streams across OEM, marketplace, and co-sell motions. What will you be doing? - Build and manage strong relationships with key alliance partners, aligning on joint goals and growth opportunities - Own and deliver against Net MRR growth targets across assigned partners - Partner cross-functionally with sales, marketing, product, and customer teams to execute joint go-to-market initiatives - Drive partner enablement and support onboarding to ensure partners can effectively position and sell Auvik - Support partner and internal teams by clarifying processes and helping resolve day-to-day questions or blockers - Track performance and provide insights to improve partner growth and program effectiveness - Identify and support new alliance opportunities as Auvik continues to expand its partner ecosystem Qualifications - Experience in alliances, partnerships, channel, or strategic account management in a SaaS or B2B environment - Proven track record of driving revenue growth through partnerships or indirect channels - Strong relationship management and cross-functional collaboration skills - Ability to operate both strategically and tactically - Excellent communication and presentation skills - Highly organized and able to manage multiple priorities in a fast-paced environment - Willingness to travel within North America (up to ~10%) Requirements - Experience with IT channel ecosystems, distributors, or marketplaces (e.g., ConnectWise, Pax8) - Familiarity with OEM or marketplace partnership models - Experience with Salesforce, PartnerStack, or similar tools - Background in B2B SaaS, particularly in the IT or network management space Benefits - Market competitive compensation - Stock options to share in Auvik’s future successes - Comprehensive health and dental benefits plan - Wellness spending account - GRSP matching program - Flexible paid time off - Paid parental leave program - Remote working subsidies Company Description Auvik delivers cloud-based network management software that gives IT teams instant visibility and control over their infrastructure — whether on-site, remote, or dispersed across global networks. Our platform automates network discovery, mapping, monitoring, configuration backups, traffic analysis and alerting, so IT professionals and MSPs can manage complex, multi-site environments with ease. We’re focused on building a diverse and inclusive workforce. If you’re excited about this role, but do not meet 100% of the qualifications listed above, we encourage you to apply. We are happy to make any accommodations you may need throughout the interview process as well. Auvik is an Equal Opportunity Employer and considers applicants for employment without regard to race, colour, religion, sex, orientation, national origin, age, disability, genetics or any other basis forbidden under federal, provincial, or local law.

• Planning, managing and delivering projects in the Microsoft Dynamics 365 F&SCM environment • Coordinating internal teams and external partners – working together to bring projects to completion • Providing strategic advice to clients on rollout, solution design and project approach • Taking responsibility for budget, risk and resource management • Ensuring quality, schedules and project deliverables • Active stakeholder management and professional communication at all levels • Supporting presales activities and preparing customer-focused proposals

Role Description We're growing FAST and seeking a Customer Success Manager to become a trusted advisor to customers and own the success of the partnership. You will help demonstrate the value for our customers and be their go-to contact, advocating and facilitating successful customer outcomes throughout the broader Asset Watch organization. To succeed in this role, you will need to focus on customer objectives, be a team player, have outstanding collaboration skills and the ability to think critically. You must be able to manage shifting business demands and be able to prioritize tasks appropriately. - Take ownership over each account in your portfolio by building strong relationships to ensure customer satisfaction. - Acquire a deep knowledge of company products and value proposition. - Monitor account health and relevant KPIs to ensure continued adoption, and alignment with the customer's objectives for overall success. - Identify churn risk, and work proactively to eliminate that risk. - Develop and present strategic success plans that clearly deliver on customer expectations. - Be highly organized with strong CRM and territory management skills. - Participate in customer meetings and quarterly business reviews, presenting progress of key success criteria. - Act as the go-to point-of-contact for customers, leverage internal teams to resolve concerns and enhance the customer experience. - Facilitate Asset Watch customer onboarding, training, and initial user setup. - Meet retention and sales targets on a quarterly basis. Qualifications - 4+ years in account management or customer success. - 2+ years' experience selling additional products and services to existing accounts. - Experience with CRM platforms (Salesforce strongly preferred). - Ability to communicate clearly, concisely and in a friendly manner through verbal and written forms. - Strong active listening skills with a desire and knowledge to understand and solve for customer needs. - Experience strategically consulting customers, creating success plans, and achieving their desired outcomes. - History of exceeding retention and expansion quotas. - Must enjoy a challenge, have a desire to learn, be passionate about your work and have a commitment to excellence and continuous improvement. - Ability to multi-task, prioritize and manage time effectively. - Exceptional organizational skills; be results-oriented with a bias for action. - Must embrace a culture of accountability. - Work autonomously with minimal supervision. - Provide personalized, professional, and courteous service, accurate information, continuous communication, and the ability to address customer expectations in an appropriate manner. - Strong collaborator who can build trust and contribute to the success of the team. - Understand how departments and team members contribute to the success of the organization and be comfortable to step in support however needed. - Professional appearance, excellent communication skills and professional conduct. Requirements - This role involves up to 15 - 20% domestic travel, primarily for client meetings and industry events. - This role is located in the United States. Benefits - Competitive compensation package including stock options. - Flexible work schedule. - Comprehensive benefits including retirement plan match. - Opportunity to make a real impact every day. - Work with a dynamic and growing team. - Unlimited PTO.

• Manage day-to-day clinical trial management activities, supporting your team to deliver quality outcomes. • Plan and manage all aspects of clinical trials, ensuring adherence to timelines, budget, and quality standards. • Collaborate with cross-functional teams to establish and implement clinical trial protocols and procedures. • Build and manage strong relationships with trial investigators and stakeholders. • Ensure all trials are conducted in compliance with local, national, and international regulations and ethical guidelines. • Problem-solve and make critical decisions regarding trial design, vendor selection, and risk management.