• Remove obstacles to self-implementation and self-support for complex customer businesses by designing and writing cross-cutting enablement documentation. • Write for enterprise customer technical leadership and support teams, producing implementation guides, architecture overviews, integration patterns, and best practices. • Use research, interviews, and collaboration with Toast customer-facing teams to understand business objectives, pain points, and implementation barriers. • Build and implement AI documentation generation infrastructure, establish evaluation frameworks to verify content quality, and advocate for AI tool adoption to accelerate discovery and shape how we document at scale. • Collaborate as a strategic leader in developing documentation practice, focused on business enablement writing and AI-driven product documentation infrastructure. • Cover multiple product functionality areas as a domain expert, using AI tooling for routine documentation updates and focusing your writing on strategic enablement content. • Partner with peer product development leaders to incorporate documentation requirements into product development planning from the start. • Test complex technical features, write and validate code examples, and advocate for enterprise developer experience. • Measure and communicate documentation impact on enterprise customer implementation time, support ticket volume, and adoption metrics. • Mentor technical writers in adopting AI tools, balancing strategic thinking with execution, and establishing documentation quality standards.

• Work independently with minimal direction, demonstrating ownership of documentation projects and the ability to drive results without close supervision. • Create, organize, and maintain user-facing and internal documentation including user guides, release notes, process documents, and additional documentation as needed. • Collaborate with product managers, engineers, QA, and other stakeholders to gather technical information and validate accuracy. • Work in a cloud-based Component Content Management System (CCMS) to ensure content reuse, consistency, collaboration, and scalability. • Advocate for users by crafting content that is clear, useable, and aligned with product workflows. • Build strong working relationships across teams (product, support, and engineering) and contribute to a positive, service-focused documentation culture. • Leverage AI tools to accelerate delivery; for example, transforming recorded demos and transcripts into draft documentation for rapid editing and refinement. • Use AI-powered editing and analysis tools to improve documentation accuracy, consistency, and overall quality. • Apply AI-based analytics and reporting to gain visibility into the questions users are asking and the issues they’re trying to solve, helping the team identify content gaps and opportunities for improvement. • Improve content, processes, and standards based on feedback, analytics, and your own observations.

Role Description You'll write and maintain the API reference documentation, integration guides, and code tutorials that help developers build on the platform. You'll work closely with backend engineers to turn complex technical specs into documentation that developers actually enjoy using. - Write and maintain REST API reference documentation and changelogs - Create integration guides, quickstarts, and code examples (Python, JS, cURL) - Work with engineers to document new endpoints as they're shipped - Review existing docs for accuracy, consistency, and developer experience - Gather feedback from developer support to identify and close documentation gaps Qualifications - Strong written English with the ability to write for a technical audience - Comfortable reading and understanding API specs, JSON, and code samples - Detail-oriented — you catch inconsistencies and broken examples before developers do - Experience working with or alongside software engineers Requirements - Experience with OpenAPI / Swagger or similar API documentation tools (nice to have) - Ability to write or adapt basic code samples in Python or JavaScript (nice to have) - Familiarity with tools like Readme.io, Stoplight, or Docusaurus (nice to have) Benefits - $700–$1,100 USD/month based on experience - Fully remote and async-first - High-impact work — developer docs are the product for many users - Paid leave - Path to Lead Technical Writer or Developer Relations roles

Role Description Do you have strong experience in seafood Chain of Custody certification? Are you looking for a role where you can influence global schemes while staying technically credible and hands‑on? NSF is looking for a Technical Scheme Lead – Seafood Chain of Custody to join our Global Aquaculture team. In this role, you’ll take technical ownership of recognised seafood Chain of Custody schemes, including: - MSC - ASC - MarinTrust - GLOBALG.A.P. - CSI You’ll sit at the heart of scheme governance, accreditation and technical decision‑making, while also maintaining full auditor competence and undertaking audit activity where required to support calibration and technical integrity. It’s a great opportunity for someone who enjoys balancing technical leadership, governance and hands‑on expertise in a genuinely global, purpose‑led environment. Benefits - Remote Working: This is a remote role, combining home‑based working with regional and international travel. - Professional Development & Purpose‑Led Work: Ongoing learning across international schemes, supporting sustainable seafood and trusted supply chains. - Influence & Visibility: A key technical role with real input into scheme governance, accreditation and how certification is delivered globally. - Collaborative Global Environment: The opportunity to work closely with international teams, auditors and scheme owners across multiple markets. - Volunteering Time: Paid time off to support causes you care about. Company Description With a legacy spanning more than 80 years, NSF leverages science and innovation to improve human and planet health. We provide science-driven, independent testing, inspection, certification, and advisory services and develop the very standards that drive the food, water, and life sciences industries worldwide. We empower our clients to navigate shifting regulations to improve consumer health, safety, and quality of life. One of our core values is We Are One NSF. This means that while we’re one team, we embrace the cultural, ethnic, language, and demographic diversity that reflects the societies in which we live and work. Come join a team that makes a difference in the world. More information about NSF can be found at nsf.org. NSF is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to, among other things, race, color, religion, sex, sexual orientation, gender identity, national origin, age, status as a protected veteran, or disability. Notice to Agency and Search Firm Representatives: Please note that NSF is not accepting unsolicited resumes from agencies/search firms for this role. Resumes submitted to an NSF employee by a third-party agency without a valid written & signed search agreement between NSF and said third-party agency will become the sole property of NSF. No fee will be paid if a candidate is hired as a result of an unsolicited agency or search firm referral. Thank you. From farm to fork, NSF is the go-to partner for the food, nutrition and wellness industries – ensuring the highest level of product safety, quality, integrity and sustainability. Across the globe, we continue to lead the way in certification, testing and compliance services, empowering our clients to deliver safer, higher-quality products to consumers while meeting the demands of an ever-changing regulatory environment.