Role Description BDR is seeking several Healthcare Schedulers / Customer Service Representatives (CSR) to join our growing team! This will be a Remote role with the duties performed virtually from your home office. Role Overview: - Provide coordination of care to Veterans and assist to schedule Medical and Dental appointments. - This job will require Veteran and Provider outreach. - A referral will be used as the source to schedule and various systems will be utilized. Responsibilities: - Contact assigned list of Veterans to determine their medical appointment scheduling preference Provider and availability. - Contact In-Network providers to schedule appointment within Veteran Preference and contracted time frames. - Track all booked and arrived appointments for patients generated through outreach efforts. - Ensure patient confidentiality with the handling of all patient health information and records. - Communicate all issues with leader. - Support Inbound/Outbound patient phone calls. - Respond to or refer incoming calls in a prompt, pleasant, and professional manner. - Always remain in the call queue unless permission to leave is approved. - Confirm address spelling and verification of addresses using the appropriate software. - Administer schedule additions, changes, or inquiries in the appropriate database within required time frames. - Process scheduling requests in a timely fashion. - Work effectively in a structured, production environment. - Adhere to daily schedules and assignments. - Work with leadership team to identify and forward potential Quality of Care complaints. - Maintain strict member and company confidentiality. - Perform other related duties as assigned. Qualifications - High school diploma or GED. - Must be able to start on June 15, 2026. - 1+ year of experience in a medical or health insurance environment. - 3-4 years of experience in a call center environment. - Knowledge of medical terminology (provider specialties, ICD/CPT codes etc.). - Proficient in Microsoft Office Suite. - Must have workspace in the home with a door and no distractions. - Ability to multi-task and exhibit solid organizational skills, flexibility, time management and attention to detail. - Experience in a related environment (i.e., office, administrative, clerical, etc.) using phones and computers as the primary job tools. - Metric focused and ability to consistently meet productivity standards. - Must be able to type 35 WPM to qualify. - Must be detail oriented and able to effectively document and communicate details. - Must have outstanding communication skills (written and verbal) and be able to maintain relationships in a positive and professional demeanor. - Ability to work remotely from home with a high degree of accountability. Requirements - Previous experience supporting a Federal Contract. - Employment is contingent upon successful completion of a pre‑employment drug test. - This position is also subject to the company’s random drug testing policy. - U.S Citizenship is required. - Select applicants will be subject to a government security investigation and must meet eligibility requirements for access to classified information and be able to obtain a government-granted security clearance. - Individuals may also be subject to a background investigation including, but not limited to criminal history, employment and education verification, drug testing, and creditworthiness. Benefits - The hourly compensation range for this position is $16.00-17.00 depending on location plus Health & Welfare. - Compensation decisions depend on a wide range of factors, including but not limited to location, skill sets, experience and training, security clearances, licensure and certifications, and other business and organizational needs. Company Description BDR is an Equal Opportunity Employer. Qualified applicants will receive consideration for employment without regard to race, color, religion, sex, age, national origin, marital status, disability, veteran status, sexual orientation, or genetic information.

Role Description AI is transforming how we operate, and we’re leaning into it. It’s helping us move faster, reduce friction, and create efficiencies across the business. At the same time, Bish’s firmly believes that AI will never replace the feeling of being genuinely cared for by another human. In fact, as automation increases, the value of exceptional human connection only becomes more important. That’s why we’re investing in a high-impact, high-touch role focused on customers who expect and deserve an exceptional experience. These are customers purchasing high-end RVs, trusting us not just with a transaction, but with a meaningful experience. We’re looking for a Customer Champion, someone who not only supports customers at the highest level but elevates every interaction into something truly memorable. Key Objectives - Our customer satisfaction is already industry leading. That’s the starting point, not the goal. - Redefine what “exceptional” feels like for VIP customers. - Turn high expectations into unforgettable experiences with innovation and creativity. - Deliver speed, precision, and personalization every time. - Proactively create value throughout the ownership journey, not just respond when something goes wrong. - This is not a reactive role. It’s an ownership-driven position where you anticipate needs, prevent friction, and create meaningful moments before customers ever have to ask. Responsibilities - The VIP Experience: You are the dedicated point of contact for our highest-value customers. You build trust quickly, personalize every interaction, and continuously look for ways to enhance their ownership journey. - Proactive Value Creation: You don’t wait for issues; you stay ahead of them. You identify opportunities to add value, improve experiences, and deliver thoughtful touches that elevate the relationship over time. - Speed Without Compromise: When something matters to a VIP customer, it matters now. You respond with urgency, take full ownership, and drive resolution without handoffs or delays. - Complex Coordination: From multi-step bookings to special requests and high-priority needs, you handle moving parts with confidence and precision. Details matter and you don’t miss them. - Human Connection in an AI-Driven World: You leverage tools and systems to move faster but your real value is in how you make customers feel: understood, prioritized, and genuinely cared for. Qualifications - You’re not just skilled at handling customer transactions; you genuinely care for each customer as if it were your own family. - You think ahead, not just in the moment. - You take ownership instinctively, seeing things through without deflecting responsibility. - You move with urgency and confidence, even in complex situations. - You communicate clearly, calmly, and with purpose. - You care deeply about details because you know they shape the experience. - You actively look for ways to make every interaction better than expected. - Ability to pass a background and drug test. - Demonstrate alignment with the Company’s vision, mission, and core values in all interactions. Expected Results - VIP customers feel like they have a trusted advocate guiding their ownership journey. - Needs are anticipated and addressed before they become issues. - Customers experience thoughtful, proactive touchpoints that add real value over time. - When issues do arise, they are resolved quickly, cleanly, and without escalation. - Every interaction feels personal, effortless, and personal. - Customers are not just satisfied; they’re surprised, delighted, and deeply loyal. Company Description Bish’s RV is one of the largest family-owned RV dealers in the country. We are dedicated to providing quality products and services that exceed the expectations of our customers and creating an atmosphere where our customers can enjoy a positive experience as friends of our family business. Our company is currently experiencing record growth with more expansion on the way. The opportunities to grow within our organization are outstanding and our dedication to each employee’s success is unparalleled. We are looking for top performers who set high expectations for themselves and are willing to put in the time and effort to achieve them. We are a goal-driven company with a high-performance culture and believe in setting ourselves apart by being “Different with a Purpose.” Our culture is built upon the foundation of our core values: We are Genuine, Fun, and Driven by Results. Benefits - Comprehensive benefits package including medical, vision, dental, and other supplemental coverages. - 401K matching. - Employee discounts. - Company-paid life insurance. - Gym membership reimbursement. - Opportunities for advancement. - Access to a partner insurance agency for personalized quotes and coverage guidance across home, auto, RV, and specialty insurance products. - RV Borrowing Program. - Incredible Team Culture.

• Provide high-quality customer support via live chat and email, resolving player inquiries related to accounts, payments, promotions, and platform-related issues. • Have experience dealing with escalated tickets, investigating, and debugging prior to escalations. • Experience with dealing with game providers using their service desk and dealing with bet issues or bugs. • Manage and resolve player complaints professionally, escalating complex or unresolved cases to senior team members when required. • Assist players with account creation, password resets, deposits and withdrawals, bonuses, and other account-related queries. • Maintain up-to-date knowledge of Winna’s products, promotions, terms, and policies to ensure accurate and consistent communication. • Follow company security protocols and ensure compliance with gaming regulations and responsible gambling standards. • Troubleshoot and resolve common technical issues, including platform errors, payment processing issues, and site navigation challenges. • Capture and communicate player feedback to relevant internal teams to support continuous improvement. • Maintain accurate and detailed records of customer interactions for reporting and compliance purposes. • Collaborate closely with internal teams to resolve issues efficiently and improve the overall player experience.

Role Description The Customer Service Representative II (Phones) provides superior customer service in a contact/call center/help desk environment for a specific contract in support of a customer with high demands for privacy, confidentiality, precision, advanced technology, and customer service skills. This is a work from home position. - Demonstrates ability to work in accordance with the SaviLinx Guiding Principles. - Coordinates claims electronically and via telephone both in English and Spanish. - Handles eligibility inquiries both in English and Spanish and all lines of business. - Meets established goals for call center metrics in Service Level Agreement (SLA) goals and Quality. - Ensures first call resolution through problem solving and effective call/email/chat handling. - Meets demands for privacy, confidentiality, precision. - Documents all customer information, communications in Customer Relationship Management (CRM) system. - Maintains a working knowledge of our clients’ requirements using a Knowledge Base. - Provides mentoring, training, and development to other CSRs as needed. Qualifications - 2+ years of college preferred. - 2+ years of contact center experience preferred. - High school diploma or equivalent required. - 18 years of age or older. - Time management skills and the ability to work independently are essential for this role. - Excellent organizational, written and oral communication skills both in English and Spanish. - Computer proficiency with the ability to navigate between multiple computer screens/programs while talking with the customer. - Customer service oriented (empathetic, responsive, patient, and conscientious). - Must have experience with maneuvering electronic data between various environments. - College degree preferred. Requirements - This position requires full, flexible availability, although will generally be M-F 8-5. Company Description