Bish's RV, Inc.

Role Description At Bish’s RV, our culture is built upon three core values: being genuine, having fun, and driven by results. We are dedicated to providing quality products and services that exceed the expectations of our customers, and to create an atmosphere where our customers can enjoy a positive experience as friends of our family business. We are looking for top performers who set high expectations for themselves and are willing to put in the time and effort to achieve them. Our employees need to be hungry for success, have an awesome attitude, and always be willing to go the extra mile. We are growing at a rapid pace and need individuals with a background of proven success and the ability to work in a competitive and results-driven environment. Qualifications - Experience in a competitive and results-driven environment. - Proven success in previous roles. - Ability to meet high expectations and demonstrate behaviors consistent with the Company’s values. Requirements - Willingness to put in time and effort to achieve high expectations. - Awesome attitude and a hunger for success. - Ability to work collaboratively with customers and co-workers. Benefits - Comprehensive benefits package including medical, vision, dental, and other supplemental coverages. - 401K matching. - Employee discounts. - Company-paid life insurance. - Gym membership reimbursement. - Opportunities for advancement. - RV Borrowing Program. - Incredible Team Culture. Company Description Bish’s RV honors our military service members, veterans, and their family members by being a military-friendly workplace. Many of the positions within our organization are transferable from previous military occupations.

Role Description AI is transforming how we operate, and we’re leaning into it. It’s helping us move faster, reduce friction, and create efficiencies across the business. At the same time, Bish’s firmly believes that AI will never replace the feeling of being genuinely cared for by another human. In fact, as automation increases, the value of exceptional human connection only becomes more important. That’s why we’re investing in a high-impact, high-touch role focused on customers who expect and deserve an exceptional experience. These are customers purchasing high-end RVs, trusting us not just with a transaction, but with a meaningful experience. We’re looking for a Customer Champion, someone who not only supports customers at the highest level but elevates every interaction into something truly memorable. Key Objectives - Our customer satisfaction is already industry leading. That’s the starting point, not the goal. - Redefine what “exceptional” feels like for VIP customers. - Turn high expectations into unforgettable experiences with innovation and creativity. - Deliver speed, precision, and personalization every time. - Proactively create value throughout the ownership journey, not just respond when something goes wrong. - This is not a reactive role. It’s an ownership-driven position where you anticipate needs, prevent friction, and create meaningful moments before customers ever have to ask. Responsibilities - The VIP Experience: You are the dedicated point of contact for our highest-value customers. You build trust quickly, personalize every interaction, and continuously look for ways to enhance their ownership journey. - Proactive Value Creation: You don’t wait for issues; you stay ahead of them. You identify opportunities to add value, improve experiences, and deliver thoughtful touches that elevate the relationship over time. - Speed Without Compromise: When something matters to a VIP customer, it matters now. You respond with urgency, take full ownership, and drive resolution without handoffs or delays. - Complex Coordination: From multi-step bookings to special requests and high-priority needs, you handle moving parts with confidence and precision. Details matter and you don’t miss them. - Human Connection in an AI-Driven World: You leverage tools and systems to move faster but your real value is in how you make customers feel: understood, prioritized, and genuinely cared for. Qualifications - You’re not just skilled at handling customer transactions; you genuinely care for each customer as if it were your own family. - You think ahead, not just in the moment. - You take ownership instinctively, seeing things through without deflecting responsibility. - You move with urgency and confidence, even in complex situations. - You communicate clearly, calmly, and with purpose. - You care deeply about details because you know they shape the experience. - You actively look for ways to make every interaction better than expected. - Ability to pass a background and drug test. - Demonstrate alignment with the Company’s vision, mission, and core values in all interactions. Expected Results - VIP customers feel like they have a trusted advocate guiding their ownership journey. - Needs are anticipated and addressed before they become issues. - Customers experience thoughtful, proactive touchpoints that add real value over time. - When issues do arise, they are resolved quickly, cleanly, and without escalation. - Every interaction feels personal, effortless, and personal. - Customers are not just satisfied; they’re surprised, delighted, and deeply loyal. Company Description Bish’s RV is one of the largest family-owned RV dealers in the country. We are dedicated to providing quality products and services that exceed the expectations of our customers and creating an atmosphere where our customers can enjoy a positive experience as friends of our family business. Our company is currently experiencing record growth with more expansion on the way. The opportunities to grow within our organization are outstanding and our dedication to each employee’s success is unparalleled. We are looking for top performers who set high expectations for themselves and are willing to put in the time and effort to achieve them. We are a goal-driven company with a high-performance culture and believe in setting ourselves apart by being “Different with a Purpose.” Our culture is built upon the foundation of our core values: We are Genuine, Fun, and Driven by Results. Benefits - Comprehensive benefits package including medical, vision, dental, and other supplemental coverages. - 401K matching. - Employee discounts. - Company-paid life insurance. - Gym membership reimbursement. - Opportunities for advancement. - Access to a partner insurance agency for personalized quotes and coverage guidance across home, auto, RV, and specialty insurance products. - RV Borrowing Program. - Incredible Team Culture.

The Centralized Part Research Associate is a research-focused position dedicated to identifying, verifying, and sourcing the exact parts needed to support service operations. This role requires precision, analytical thinking, and resourcefulness. You will conduct in-depth research on part numbers, pricing, and availability, ensuring every procurement decision is backed by accurate, verified information. This position operates within our 100% remote Dealership Support Center and plays a critical role in reducing downtime, improving service efficiency, and supporting exceptional customer experiences. Key Objectives - Conduct thorough research to accurately identify parts based on service work orders - Verify all part numbers, pricing, and availability using multiple trusted sources - Develop and maintain relationships with manufacturers and suppliers to expand research resources Responsibilities - Receive and review parts requests from the service department, clarifying requirements as needed - Use manufacturer catalogs, online databases, and direct supplier communications to research and verify part details - Compare pricing, availability, and lead times from multiple vendors to identify the most effective sourcing solution - Track industry trends and manufacturer updates to anticipate potential supply challenges - Document all research findings and sourcing decisions for internal reference - Maintain a high standard of accuracy, ensuring that all parts sourced meet the technical specifications required - Contribute to continuous improvement efforts by identifying ways to streamline research and procurement processes What you’ll bring - Strong research and analytical skills, with the ability to validate information from multiple sources - Exceptional attention to detail, ensuring accuracy in every procurement decision - Strong organizational skills and the ability to manage multiple research tasks simultaneously - Problem-solving mindset, especially when faced with hard-to-find or obsolete parts - Ability to work independently in a remote setting while collaborating effectively with a team - Professional communication skills, both written and verbal, for vendor and internal interactions - Ability to pass a background check and drug screening - Demonstrate alignment with the Company’s vision, mission, and core values in all interactions Expected Results - Well-researched sourcing decisions with minimal procurement errors - Reduced service delays through proactive identification of available parts - Increased vendor and manufacturer engagement to strengthen research capabilities - Clear, documented procurement processes that improve efficiency and accountability - Contribution to overall service department performance and customer satisfaction - Resources (what is available to be successful in this role:  - Company-issued laptop and necessary hardware - Remote access to industry databases, vendor portals, and manufacturer resources - Reliable communication tools for supplier outreach and collaboration - Ongoing training in procurement research methods, systems, and best practices Who we are  Bish’s RV is one of the largest family-owned RV dealers in the country. We are dedicated to providing quality products and services that exceed the expectations of our customers and creating an atmosphere where our customers can enjoy a positive experience as friends of our family business.  Our company is currently experiencing record growth with more expansion on the way. The opportunities to grow within our organization are outstanding and our dedication to each employee’s success is unparalleled.  We are looking for top performers who set high expectations for themselves and are willing to put in the time and effort to achieve them. We are a goal-driven company with a high-performance culture and believe in setting ourselves apart by being “Different with a Purpose.” Our culture is built upon the foundation of our core values: We are Genuine, Fun, and Driven by Results.   Perks - Comprehensive benefits package including medical, vision, dental, and other supplemental coverages  - Employee discounts  - Company-paid life insurance  - Gym membership reimbursement  - Opportunities for advancement   - Access to a partner insurance agency for personalized quotes and coverage guidance on home, auto, RV, and specialty insurance products - RV Borrowing Program  - Incredible Team Culture  We are an equal opportunity employer and prohibit discrimination/harassment without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state, or local laws.  Bish’s RV honors our military service members, veterans, and their family members by being a military friendly workplace. Many of the positions within our organization are transferable from previous military occupations.

As ACI's continues to grow, we are continually seeking top performing and dynamic Licensed Property & Casualty Insurance Producers to sell RV/Home/Auto insurance coverage to inbound insurance quote requests. This job is for you if you’re driven to exceed goals and produce top results, curious and growth minded, a team player, committed to being a champion for your customers, and a rockstar in communication and relationship building. This role is fully remote. Pay potential: $40,000-$150,000 per year based on performance. WITHIN 1 MONTH, YOU WILL: - Be an expert in ACI’s insurance coverage options, policy details, and best practices. - Uphold all ACI selling and marketing standards and processes, ensuring agency management systems and tools stay current and accurate. - Field inbound insurance quote requests and inquiries. Listen to customers’ needs, weigh solutions, and provide educated, win-win recommendations. - Make a minimum of 30 outbound customer contacts per day. - Provide excellent, professional customer service and cultivate genuine relationships with customers. - Complete company-paid carrier training and ACI training. - Understand and lean into ACI’s culture and values. - Be an expert at balancing the day-to-day responsibilities. WITHIN 3 MONTHS, YOU WILL: - Successfully develop relationships across the organization. - Engage with and enrich sales team culture by being available to your teammates for advice, collaboration, and assistance. - Make a minimum of 50 outbound customer contacts per day. - Understand team and business dynamics, then make autonomous decisions that are good for the customer, the company, yourself, and the team. - Develop and achieve individual sales and growth goals. WITHIN 12 MONTHS, YOU WILL: - With the team, meet and exceed targeted sales goals in RV/Home/Auto insurance coverage via both inbound and outbound channels, contributing to the overall growth of the agency. - Expand client base through the creation of a trusted personal brand. - Implement client retention strategies, such as regular check-ins, policy reviews, and educational workshops. - Develop personalized communication plans for key clients to enhance relationships and encourage referrals. - Complete 20-hour continuing education licensing requirements (annually). - In collaboration with ACI’s leaders, build, implement, and regularly review a personal strategic growth plan which aligns with the agency’s goals. WHAT WE’RE LOOKING FOR IN YOU: - Minimum 1 year of experience in insurance sales, plus valid P&C license (required). - Ability to thrive in remote-work environment. - Strong basic computer and technology skills (Microsoft office). - History of reaching goals and achieving consistent results. - Love and commitment for personal learning and growth. - Team-oriented and “we” mindset that recognizes the value and strength of team effort. - Belief in “fun with a purpose” and a positive leader of peers. - A customer-obsessed attitude and work ethic that goes the extra mile to support customers. - Exceptional skill in the “art” of relationship building and communication. WHAT YOU’LL GET FROM US: - Competitive pay with up to 12% commission rate and top performance compensation of $150,000+ per year, plus a monthly draw. There’s no cap on your plan. - Competitive bonus opportunities - Opportunity for promotion within the company as we grow - Excellent Individual and Family Benefits - Health, Vision/Dental, Short- and Long-term disability, HAS - 401K with aggressive company match

This description is a summary of our understanding of the job description. Click on 'Apply' button to find out more. Role Description The RVFix Technician provides expert technical support and troubleshooting assistance to RV owners and service partners through virtual channels during peak season demand. This seasonal role helps customers identify issues, guides them through repair or maintenance steps, and ensures accurate documentation for follow-up service when needed. The RVFix Technician combines technical expertise with clear communication to deliver fast, reliable, and customer-focused remote support during our busiest service months. - Key Objectives: - Technical Support & Troubleshooting – Accurately diagnose and guide customers through repair or maintenance steps via phone, video, or chat. - Customer Communication – Deliver clear, confident, and professional technical assistance that builds customer trust. - Efficiency & Accuracy – Document issues, resolutions, and next steps to ensure seamless follow-up and service coordination. - What you'll do: - Respond to inbound calls, video sessions, and digital support requests from RV owners and service partners. - Troubleshoot technical issues remotely, including electrical, plumbing, HVAC, appliance, and structural systems. - Guide customers through safe and effective diagnostic steps and repair procedures. - Determine when on-site service is required and create clear work orders or escalation notes for field technicians. - Stay current with RV models, system updates, and common repair scenarios through ongoing training. - Maintain a professional, empathetic approach with every customer interaction. Qualifications - Strong background in RV repair, maintenance, or technical troubleshooting. - Excellent communication and customer service skills – especially in explaining complex technical concepts simply. - Comfort with technology: video conferencing tools, CRM systems, and digital documentation platforms. - Prior experience in remote support, technical advising, or virtual troubleshooting. (preferred) - RVTI Level 2 certified or higher. - 2 Years or more of experience working on RVs. - Ability to pass a background and drug test. Expected Results - Fast, accurate troubleshooting that minimizes the need for in-person service. - High customer satisfaction scores through professional and empathetic support. - Accurate and complete documentation for follow-up work and data tracking. - Increased efficiency and reduced service backlog through effective remote resolution. Resources - Access to technical databases, service manuals, and repair guides. - Diagnostic checklists and digital troubleshooting tools. - Collaboration platforms for communication with field techs and service teams. - Training resources to stay current on RV systems and technologies. - Support from leadership, scheduling, and parts coordination teams. Benefits - Comprehensive benefits package including medical, vision, dental, and other supplemental coverages. - 401K matching. - Employee discounts. - Company-paid life insurance. - Gym membership reimbursement. - Opportunities for advancement. - Access to a partner insurance agency for personalized quotes and coverage guidance across home, auto, RV, and specialty insurance products. - RV Borrowing Program. - Incredible Team Culture.

This description is a summary of our understanding of the job description. Click on 'Apply' button to find out more. Role Description As ACI's continues to grow, we are continually seeking top performing and dynamic Licensed Property & Casualty Insurance Producers to sell RV/Home/Auto insurance coverage to inbound insurance quote requests. This job is for you if you’re driven to exceed goals and produce top results, curious and growth minded, a team player, committed to being a champion for your customers, and a rockstar in communication and relationship building. This role is fully remote. Pay potential: $40,000-$150,000 per year based on performance. Within 1 Month, You Will: - Be an expert in ACI’s insurance coverage options, policy details, and best practices. - Uphold all ACI selling and marketing standards and processes, ensuring agency management systems and tools stay current and accurate. - Field inbound insurance quote requests and inquiries. Listen to customers’ needs, weigh solutions, and provide educated, win-win recommendations. - Make a minimum of 30 outbound customer contacts per day. - Provide excellent, professional customer service and cultivate genuine relationships with customers. - Complete company-paid carrier training and ACI training. - Understand and lean into ACI’s culture and values. - Be an expert at balancing the day-to-day responsibilities. Within 3 Months, You Will: - Successfully develop relationships across the organization. - Engage with and enrich sales team culture by being available to your teammates for advice, collaboration, and assistance. - Make a minimum of 50 outbound customer contacts per day. - Understand team and business dynamics, then make autonomous decisions that are good for the customer, the company, yourself, and the team. - Develop and achieve individual sales and growth goals. Within 12 Months, You Will: - With the team, meet and exceed targeted sales goals in RV/Home/Auto insurance coverage via both inbound and outbound channels, contributing to the overall growth of the agency. - Expand client base through the creation of a trusted personal brand. - Implement client retention strategies, such as regular check-ins, policy reviews, and educational workshops. - Develop personalized communication plans for key clients to enhance relationships and encourage referrals. - Complete 20-hour continuing education licensing requirements (annually). - In collaboration with ACI’s leaders, build, implement, and regularly review a personal strategic growth plan which aligns with the agency’s goals. Qualifications - Minimum 1 year of experience in insurance sales, plus valid P&C license (required). - Ability to thrive in remote-work environment. - Strong basic computer and technology skills (Microsoft office). - History of reaching goals and achieving consistent results. - Love and commitment for personal learning and growth. - Team-oriented and “we” mindset that recognizes the value and strength of team effort. - Belief in “fun with a purpose” and a positive leader of peers. - A customer-obsessed attitude and work ethic that goes the extra mile to support customers. - Exceptional skill in the “art” of relationship building and communication. Benefits - Competitive pay with up to 12% commission rate and top performance compensation of $150,000+ per year, plus a monthly draw. There’s no cap on your plan. - Competitive bonus opportunities. - Opportunity for promotion within the company as we grow. - Excellent Individual and Family Benefits. - Health, Vision/Dental, Short- and Long-term disability, HAS. - 401K with aggressive company match.