over99

• Provide high-quality customer support via live chat and email, resolving player inquiries related to accounts, payments, promotions, and platform-related issues. • Have experience dealing with escalated tickets, investigating, and debugging prior to escalations. • Manage and resolve player complaints professionally, escalating complex or unresolved cases to senior team members when required. • Assist players with account creation, password resets, deposits and withdrawals, bonuses, and other account-related queries. • Maintain up-to-date knowledge of Winna’s products, promotions, terms, and policies to ensure accurate and consistent communication. • Follow company security protocols and ensure compliance with gaming regulations and responsible gambling standards. • Troubleshoot and resolve common technical issues, including platform errors, payment processing issues, and site navigation challenges. • Capture and communicate player feedback to relevant internal teams to support continuous improvement. • Maintain accurate and detailed records of customer interactions for reporting and compliance purposes. • Collaborate closely with internal teams to resolve issues efficiently and improve the overall player experience.

• Provide high-quality customer support via live chat and email, resolving player inquiries related to accounts, payments, promotions, and platform-related issues. • Have experience dealing with escalated tickets, investigating, and debugging prior to escalations. • Experience with dealing with game providers using their service desk and dealing with bet issues or bugs. • Manage and resolve player complaints professionally, escalating complex or unresolved cases to senior team members when required. • Assist players with account creation, password resets, deposits and withdrawals, bonuses, and other account-related queries. • Maintain up-to-date knowledge of Winna’s products, promotions, terms, and policies to ensure accurate and consistent communication. • Follow company security protocols and ensure compliance with gaming regulations and responsible gambling standards. • Troubleshoot and resolve common technical issues, including platform errors, payment processing issues, and site navigation challenges. • Capture and communicate player feedback to relevant internal teams to support continuous improvement. • Maintain accurate and detailed records of customer interactions for reporting and compliance purposes. • Collaborate closely with internal teams to resolve issues efficiently and improve the overall player experience.

• Design and execute over99’s risk strategy across payments, fraud, and player operations—combining analytical decision-making with strong operational execution. • Own the overall risk and fraud framework across account security, payments, bonus abuse, and player activity. • Design, maintain, and continuously optimise rule sets covering velocity checks, device/IP analysis, geo and payment method rules, and wagering or bonus triggers. • Monitor and investigate suspicious activity daily, including multi-accounting, collusion, arbitrage, bonus abuse rings, and payment fraud patterns. • Lead full-cycle case management—detection, evidence gathering, assessment, decisioning, and documentation. • Collaborate with the Payments and Finance teams to manage chargebacks and disputes, conduct root-cause analysis, and implement effective prevention strategies. • Partner with Customer Support to create clear playbooks for flags, holds, verification flows, and communication templates. • Coordinate with Product, VIP, and Marketing teams to align risk, conversion, and performance objectives across promotions and payment journeys. • Liaise with vendors (KYC, fraud scoring, payment processors, wallet services) to manage integrations, evaluate tools, and optimize configurations. • Build structured reporting across fraud losses, abuse rates, chargebacks, false positives, and conversion KPIs. • Establish a strong operational rhythm with SLAs, escalation paths, incident tracking, and continuous improvement cycles. • Continuously enhance defences against abuse while maintaining frictionless player onboarding and payments efficiency.

• Manage day-to-day sportsbook operations, ensuring optimal uptime, accuracy, and user engagement. • Monitor performance across key metrics including turnover, margin, and player activity, delivering regular and ad-hoc reporting. • Ensure the sportsbook offer remains competitive, localized, and aligned with global sporting events and trends. • Plan and execute sportsbook promotions such as free bets, odds boosts, and event-based campaigns in coordination with trading and marketing teams. • Support CRM and lifecycle marketing initiatives with targeted and segmented player offers. • Track KPIs, identify performance trends, and recommend data-driven improvements to enhance player engagement and profitability. • Partner closely with internal teams including align on promotions, product development, and operational improvements. • Support ownership with strategic initiatives and sportsbook enhancements to drive growth and performance.

Head of Casino (Fully Remote) Join the Future of Crypto Gaming at over99.com At over99.com, we’re building the next generation of crypto-first casino experiences. Fast, secure, and built for scale. As the team behind the fastest-growing crypto casino in the world, we deliver world-class entertainment powered by innovation, data-driven insights, and a player-first mindset. We’re looking for an exceptional Head of Casino to lead the Casino strategy for over99.com. You’ll be responsible for optimising the casino, driving product performance, and delivering campaigns that engage and retain players. This strategic, high-ownership role reports directly to the founders, giving you the platform to shape the direction of one of the most exciting crypto iGaming products in the world. What You’ll Do This is a hands-on leadership role combining product strategy, operational excellence, and creative execution. You’ll fully own the casino’s operations and performance, driving revenue growth, optimising processes, and ensuring players experience the very best of what over99 has to offer. - Own and manage all aspects of casino operations, focusing primarily on driving revenue growth across slots, live casino, and crash games. - Lead a multidisciplinary team, including CRM, Commercial, Payments, and Fraud/Risk Managers—ensuring alignment toward shared KPIs and a strong operational foundation. - Use data-driven insights to guide decision-making, evaluate performance, and identify opportunities that enhance player engagement and ROI - Work closely with the VIP team (10 members) to deliver a world-class VIP casino experience and provide high-value players with a best-in-class platform. - Collaborate closely with the Support team to ensure operational alignment and efficient information flow across VIP, Product, Tech, and Customer Support. - Conduct regular competitor and market analyses to identify trends, player preferences, and performance benchmarks. - Provide product feedback and recommendations linked to revenue generation and user experience optimisation. - Propose and execute casino campaigns in coordination with the CRM and Marketing teams to drive retention, reactivation, and cross-sell opportunities. - Work closely with platform providers and internal teams to identify and mitigate fraud, risk, and potential exploits, safeguarding operations and maintaining integrity. - Support the Marketing team in planning and delivering casino promotions that enhance engagement and maximise performance. - Contribute to testing, QA, and continuous optimisation of casino functionality and newly released features. - Serve as the key escalation point for casino-related issues reported by Customer Support. - Collaborate with CRM to define product-specific marketing strategies and co-own the casino communication plan. - Work cross-functionally with internal and external stakeholders to ensure consistency, quality, and timely campaign execution. - Support the founders and senior management with key projects and strategic initiatives that drive growth and reinforce over99.com as a market leader in crypto gaming. What You’ll Bring: - 3–5 years of experience in the iGaming industry in a similar product or management role. - Deep understanding of casino verticals, including slots, live casino, and crash games. - Excellent communication, organizational, and leadership skills. - Strong project management abilities and comfort working in a dynamic, high-growth environment. - Analytical and action-oriented mindset with a data-driven approach to optimization. - Detail-focused, proactive, and accountable in delivering consistent results. Experience within the crypto or crypto-casino industry is a strong advantage. What You’ll Get 💸 Competitive Salary – We pay top-of-market for top-tier talent 🌍 Remote-First Work Environment – Work from anywhere, collaborate globally 🏖️ Generous Holiday Allowance – Take the time you need to rest and recharge 🕒 Flexible Time Off & Hours – We focus on output, not clocking in 📈 Performance-Related Bonus – We reward real impact. Hit goals, share the upside Ready to Build with Us? Join a fast-moving, bold, and innovative crypto iGaming company where creativity, leadership, and execution matter. If you’re passionate about building exceptional player experiences and guiding casino strategy at a global scale, apply now and become part of the future of crypto gaming at over99.com.

• Plan and execute multi-channel CRM campaigns (email, SMS, push, inbox, on-site, promo pages) covering onboarding, retention, reactivation, upsell, and cross-sell journeys for both Sports Betting and Casino verticals. • Deliver vertical-specific campaigns including pre-match and in-play promos, event-driven offers, casino reloads, free spins, and personalized recommendations. • Coordinate with the VIP, Product, CS, and Compliance teams to ensure timely and accurate campaign delivery. • Handle bonus setup, promotion configuration, and end-to-end QA across all player segments—from entry-level to VIP. • Build and maintain advanced player segmentation based on lifecycle, behavior, and preferences, applying personalized content logic and dynamic fields. • Collaborate with the CMO to refine segmentation strategies and align CRM initiatives with broader product marketing goals. • Manage automated journeys for onboarding, churn prevention, early-lifecycle nudges, reactivation, and VIP retention. • Partner with BI and Product teams to identify performance trends and optimize campaign flows through A/B testing and data insights. • Monitor CRM KPIs (open rates, CTR, CVR, retention, ARPU, activity levels, and revenue impact) and continuously optimize based on results. • Ensure all communications comply with iGaming, responsible gaming, and crypto-related regulations while maintaining accuracy and consistency across all channels.

• Define and recommend strategies to improve software quality throughout all phases of development • Design, plan, and execute various types of testing—functional, performance, mobile—to detect bugs and ensure quality standards are met • Build, maintain, and implement automated test suites, including functional, regression, and visual testing • Conduct manual or exploratory tests when necessary to ensure full test coverage • Record defects, collaborate with developers to resolve them, and promote continuous quality improvement • Work with product to uphold site standards and suggest improvements • Collaborate with product to verify the maths behind different features

• Lead backend architecture and design of highly scalable, low-latency distributed systems • Build and optimize Node.js microservices supporting player accounts, wallets, game engines, leader boards, and event-driven features • Ensure performance, reliability, and security of core APIs and services, handling high-throughput transactional workloads • Design and implement real-time communication (WebSockets, Pub/Sub, and event-driven messaging) • Collaborate cross-functionally with product managers, front-end engineers, and DevOps to deliver end-to-end features • Collaborate closely with front-end and product teams to deliver performant, interactive web-based features using React • Implement observability and monitoring to ensure system health and proactive issue resolution • Drive best practices across code quality, testing, CI/CD, and deployment processes • Mentor and guide engineers, contributing to team-wide technical excellence and knowledge sharing

• Own the design and implementation of our frontend architecture, ensuring fast, fluid, and responsive user experiences across devices. • Build and optimize interactive, real-time gaming interfaces using React, TypeScript, and PixiJS. • Work closely with product and design to translate game mechanics, animations, and interactions into high-quality frontend implementations. • Integrate with backend APIs and real-time systems (WebSockets, Pub/Sub) to deliver smooth multiplayer and live gaming features. • Develop reusable UI components, internal tooling, and performance-focused rendering systems. • Ensure front-end performance, accessibility, reliability, and security. • Collaborate cross-functionally with backend engineers, designers, and DevOps on end-to-end implementation of new gaming features. • Implement high-quality testing, monitoring, and observability for frontend systems. • Drive best practices across code quality, architecture, CI/CD, and frontend development workflows. • Mentor engineers and contribute to a culture of technical excellence.

• Build and maintain a clear, actionable roadmap for the casino platform and original game development aligned with company goals • Translate user needs and business requirements into well-defined product features across platform and games • Improve existing house games by adding unique features and refinements based on player needs • Drive the creation of new games - from concept to launch • Define and validate game mathematics, including probability calculations for RTP • Ensure fast gameplay, engaging animations, and immersive sound effects • Cover the entire user journey, making sure even edge cases are addressed • Monitor performance and iterate based on data-driven insights • Run user surveys to deeply understand player needs • Ensure a smooth product development process and prioritize effectively • Collaborate closely with designers, developers, and stakeholders to bring ideas to life • Communicate roadmap, decisions, priorities, and progress clearly across the company