• Own post-sales onboarding projects from kickoff through go-live. • Act as project manager for customer implementations, coordinating internal teams and customer stakeholders. • Lead hands-on configuration, setup, and customization of the platform (no coding required). • Deliver customer training sessions, both remote and on-site when needed. • Serve as the Subject matter expert on Infiterra platform for assigned customers, translating business requirements in platform workflows. • Manage timelines, dependencies, risks, and stakeholder communication throughout implementation. • Engage customers during hyper-care periods following go-live. • Conduct regular cadence calls and ensure follow-up on action items. • Maintain account ownership and handle health issues, including ticket escalation. • Participate in QBRs and support strategic accounts as necessary. • Follow through on QBR outcomes, such as adoption, optimization, and expansion activities. • Work confidently with stakeholders at all levels, from end users to C-level executives. • Work closely with the Product and Engineering teams to ensure that customer feedback is thoroughly evaluated and appropriately incorporated into the product roadmap.

• Own a portfolio of clients, ensuring high retention, satisfaction, and long-term growth. • Act as the primary point of contact, building trusted advisor relationships with stakeholders. • Lead monthly performance reviews, strategy calls, translating data into clear business outcomes. • Proactively identify risks and implement solutions to prevent churn. • Collaborate with internal teams to develop and execute strategies across: Paid Ads (Google Ads, Meta, TikTok, etc.) and SEO (technical, on-page, and growth strategies). • Ensure campaigns align with client goals such as lead generation, ROAS, and pipeline growth. • Interpret campaign performance and provide actionable recommendations to improve results. • Identify and drive upsell and cross-sell opportunities within existing accounts. • Support clients in scaling their marketing efforts through new channels, increased budgets, or additional services. • Track client performance using tools like ClickUp and CRM systems. Ensure timely delivery of campaigns, projects, and optimizations. Maintain clear documentation of client activities, progress, and forecasts.

Deliver high-quality instruction in assigned Economics courses while utilizing technology to enhance the curriculum. Maintain office hours for student support and establish clear evaluation standards to foster academic success.

• Build productive and strong relationships with multiple customers and develop connections with stakeholders to understand their unique operational challenges and map these to the value of Sparkrock products. • Engage with customers to understand the current state of system use and pain points, status, and goals around technical, user, and business success. • Create customer-centered success plans and execute Business Reviews. • Collaborate with various internal teams (product, marketing, services) and share customer-centric feedback. • Provide strategic advice to customers based on a thorough understanding of the current Sparkrock products and future roadmap-based improvements, expansions, and add-on solutions.