Strategic Education, Inc. - SEI

• Automate software delivery & infrastructure deployments • Work with development & engineering teams • Enable engineering best practices • Facilitate higher quality code deployments

• Assignments on an ongoing basis according to expertise and school needs. • Provide high-quality instruction from a pre-designed curriculum. • Mentor doctoral learners and participate in doctoral committees. • Provide relevant feedback and ensure successful completion. • Be available within 48 hours for quality feedback. • Travel within the US to participate in doctoral residencies. • Utilize the online learning platform to enrich the learning experience. • Establish high standards and ensure learners understand evaluations.

• Assist students in creating and managing their accounts, including profile and membership • Guide students through the process of adding courses and navigating their learning environment • Explain the functionality and features of Sophia, ensuring students understand how the platform works • Offer guidance on platform tools for new users • Help students resolve login issues with step-by-step instructions for password resets and account recovery • Troubleshoot basic technical issues and assist in clearing browser history and cache • Identify and escalate more complex issues to appropriate internal teams • Act as a liaison between students and internal support teams for inquiries

• Assignments are ongoing according to expertise and school needs. • Utilize your professional expertise to provide high-quality instruction from a pre-designed curriculum. • Mentor doctoral learners and participate in doctoral committees. • Provide relevant feedback and ensure successful completion. • Be available within 48 hours by phone, email, and in the courseroom. • Travel within the US to participate in doctoral residencies. • Utilize the online learning platform to enrich the learning experience. • Establish high standards and ensure learners understand how they will be evaluated. • Adhere to University policies and procedures. • Attend faculty meetings, workshops, and training as required. • Participate in other activities based on university needs.

• Assignments are on an ongoing rolling enrollment basis according to expertise and school needs. • Utilize your professional expertise to provide high quality instruction from a pre-designed curriculum. • Be available within 48 hours (excluding weekends and holidays) by phone, email, and in the courseroom to ensure learners receive quality feedback in a timely manner to support their academic success. • Utilize the online learning platform to enrich the learning experience. • Establish high standards and ensure learners understand how they will be evaluated. • Adhere to University policies and procedures. • Attend faculty meetings and workshops and/or training as required. • Participate in other activities based on university needs.

• Lead and coach Scrum ceremonies; serve as the team authority on Agile best practices and continuous improvement. • Define and own maturation of Agile processes to achieve incorporation of AI at all steps w/in SDLC. • Drive backlog strategy with Product Owners and business stakeholders, leading cross-business-unit prioritization decisions and ensuring alignment between technical capacity and business value. • Proactively identify and resolve blockers, independently manage cross-team dependencies, and own delivery metrics reporting to leadership and business partners. • Lead release execution (UAT readiness, change coordination, release notes, post-release checks). • Own end-to-end Salesforce platform health and drive optimization through expert administration: security/user governance, system configuration, reports/dashboards, and proactive org health monitoring.

• Lead a team responsible for the design, delivery, and continuous improvement of software solutions • Define the vision, architecture, and roadmap for enterprise-scale student support Conversational AI chatbot solutions • Own the end-to-end strategy, design, and delivery of conversational AI platforms • Lead the development and optimization of chatbots using CX Agent Studio, Dialogflow CX and GCP services • Manage and mentor a team of developers and engineers • Establish priorities, KPIs, and success metrics to balance delivery, quality, and innovation • Collaborate with cross-functional stakeholders to align solutions with business needs • Ensure chatbot solutions are scalable, secure, and aligned with enterprise architecture standards • Oversee budget planning, forecasting, and cost optimization for chatbot platforms and cloud infrastructure • Monitor system performance, usage analytics, and continuously improve chatbot effectiveness • Drive adoption of best practices in software engineering, DevOps, and agile methodologies • Provide regular updates to leadership on project progress, risks, and financial status • Ensure compliance with data privacy, security, and accessibility standards • Champion continuous improvement and innovation in AI-driven student support • Manage relationships with external vendors and partners

• Support SOC1 and SOC2 compliance activities for Sophia Learning and Workforce Edge • Coordinate technical evidence gathering, control documentation, and remediation activities across the technical operations team • Support corporate-led SOX compliance efforts • Manage the Integration & Support team to ensure reliable, timely resolution of partner and platform technical issues • Lead the DevOps function across CI/CD pipelines, infrastructure-as-code, and cloud environment management • Lead, mentor, and develop a team of direct reports

• Develop, test and document user interfaces supporting the creation and management of virtual assistants (chat bots) in the cloud • Creation of rapid prototypes to prove feasibility of solutions to business problems • Interface with business and end users to create a common understanding of business problems faced • Develop, test and document microservices in support of a virtual assistant • Develop, test and document operational monitoring software • Develop, test and document REST based APIs • Consume REST based APIs • Develop, test and document reporting dashboard for metrics • Support ongoing maintenance of existing platform installations

• Architect, design, and implement scalable, cloud-native solutions on Google Cloud Platform (GCP) • Lead end-to-end delivery of infrastructure and platform solutions • Own and evolve the organization’s CI/CD strategy • Design and maintain containerized workloads (Docker, Kubernetes) • Build and optimize serverless architectures • Establish and enforce best practices for scalability, availability, security, and performance • Drive observability and monitoring strategies • Lead production support and reliability efforts • Mentor engineers on cloud architecture and DevOps practices • Partner cross-functionally with product, security, and engineering teams • Manage complex initiatives in an agile environment • Identify and evaluate emerging technologies