• Provide high quality support via email and phone to property managers and parking customers on all issues including but not limited to app/website troubleshooting, assistance booking or adjusting pricing, parking enforcement (fee issuance, towing vehicles), and ad-hoc requests related to parking organization and management • Follow all established processes, policies, and legal requirements without deviation; demonstrate accurate recall and application of training in every ticket • Maintain a consistent, high-quality voice and tone aligned with company and brand standards • Exercise sound judgment in prioritizing issues, escalating as appropriate, and ensuring follow-thru for customer issues • Communicate with precision utilizing correct grammar and concise wording, removing ambiguity whenever possible to ensure property managers and our end users are never confused and constantly educated on how to best utilize Parkade • Document actions, decisions, and outcomes on all tickets as needed • Be accountable for ticket outcomes, customer satisfaction, resolution quality, and team SLAs and KPIs • Identify patterns, recurring issues, and gaps in our product or process, surface insights to the team and assist in implementing solutions • Ability to make decisions without direct oversight, able to identify and report issues up the chain as needed • Partner with cross-functional teams, including Operations, to support existing properties and facilitate onboarding, implementation, and ongoing needs for new properties.

Computational Designer & Software Engineer Location: 100% Remote (North America) About the Slate Ai At Slate Technologies we are bringing fresh ideas and technology-driven tools to the construction industry, leveraging AI, data science and machine learning to help our customers build better. Our team brings together the collective talent of some of the world’s leading software designers, engineers, and career construction professionals together with advanced technologies to solve the big problems that face the construction industry. The Slate platform uses advanced AI, including predictive, generative and agentic models, to connect and contextualize data, providing a dynamic decision assistant and process automations that improve efficiency and lower costs over the construction process from land acquisition, design and pre-construction to project management and controls. Position Summary Join Slate as a Computational Designer and Software Developer, where you’ll be at the forefront of creating innovative, real-world solutions in Architecture, Engineering, and Construction. Collaborate with a global team of designers, developers, engineers, and industry experts to develop cloud-based computational solutions using Grasshopper and Rhino Compute. As a vital member of our computational design team, you will: Collaborate with teammates to build modular, scalable solutions Utilize your creativity and expertise in visual scripting to deliver high-quality outputs Adhere to pre-existing guidelines while seizing opportunities to enhance and grow our platform If you have a vision and passion for deploying computational design solutions to users of varying skill levels, we’d love to hear from you! Role / You are: A Computational Designer dedicated to precision, quality, and creativity Experienced or passionate about the built environment, including Architecture, Engineering, and Construction Capable of collaborating with other Computational Design experts on diverse project types and scopes Knowledgeable in connecting front-end and back-end solutions using Grasshopper and Rhino Compute Able to clearly communicate and articulate complex scripting solutions and needs to non-experts Responsibilities: Work within the existing framework of Slate’s Generate platform for computational design, while exploring potential enhancements Consistently deliver high-quality Grasshopper solutions that are organized and tailored to client-specific outputs Develop custom API solutions for interoperability between multiple software platforms (e.g., Revit, AutoCAD, Excel, Word, and more) Create custom nodes in Python and C#, transforming them into custom plugins, hops, etc. Handle client data that may be sensitive or confidential with utmost care Collaborate directly with leaders of the computational design and engineering teams to assist in executing full-stack software solutions Push the boundaries of what’s possible with your creativity and unique perspectives Desired Experience A minimum of 8+ years of experience using Rhino and Grasshopper to develop custom software solutions for industry. Desired Profile of the Candidate Experience in AEC Industries: Understanding or experience working in Architecture, Engineering, and Construction Self-Motivated Learner: A fast-paced, self-learning individual who thrives in dynamic environments Team-Oriented: Willingness to develop and learn alongside a pre-existing team and solutions Collaborative: A highly collaborative team player who excels in cooperative settings Organized and Responsive: Highly organized with a strong sense of responsiveness Detail-Oriented: Attention to detail and commitment to quality Strong Communication Skills: Excellent verbal, written, and graphic communication skills Industry Advocate: Acts as a champion for computational design and industry excellence Qualitative Skills - Must Haves: Qualification Bachelor's or Master's in Computer Science or related fields Perks and Benefits At Slate, we invest in our employees and provide a full range of benefits and perks to help you grow and thrive. From generous paid time off and healthcare coverage to career enrichment and development strategies.

We are seeking applicants who are looking for the opportunity to plant roots and grow with a purpose-driven organization. Würk provides an all-in-one workforce management solution to employers in highly regulated industries including but not limited to, cannabis, hemp, alcohol, casino, healthcare and construction. We’ve created a dynamic system to manage payroll, HR, timekeeping, and tax compliance, streamlining operations and minimizing regulatory risk. Our responsibility is to protect our clients so they can focus on their business. If you are passionate about using your skills and talents to do good, we here at Würk want to meet you! The right candidate will lead our support team and growing customer base by resolving common issues through a support ticketing system. As a Manager of Customer Support , you will work to create efficiencies within the support team, maintain and develop internal training material and strive to adhere to service level agreements (SLA). Responsibilities Within your first 30 days, you will work diligently to close out aging cases and develop a triage method for case assignments Within 60 days, you will streamline the support case responses and escalation process as well as continue to train and develop the team members Within 90 days, you will work to remove yourself from the day-to-day support cases and focus on development, supporting your team and client escalations Servicing current customers as a system functional expert for Würk’s platform Working collaboratively with the services and implementation departments to support a successful client experience Bringing your ideas and strategies to advance our company’s values, unique culture, and vision for the future Required Skill Sets & Experiences 2+ years of UKG Ready experience 4+ years of experience with customer support 2-year college degree or equivalent work experience Strong problem solving and critical thinking skills Passion for customer success with an above and beyond attitude 2+ years of customer support Leadership experience, attention to detail, and organizational skills Enthusiasm, compassion and humor! Excellent technical ability Preferred Qualifications

About Entrupy Entrupy is a global technology company whose mission is to protect businesses, borders and consumers from transacting in counterfeit goods. Entrupy has developed a patented technology system which utilizes a combination of AI and computer vision to instantly identify and authenticate high value physical goods. Entrupy’s solutions serve business customers including leading luxury brands, retailers, e-commerce marketplaces and online resellers in over 60 countries. Entrupy is growing quickly with team members based in the US, India, Japan and Brazil. Entrupy’s solutions in market: ●  Entrupy Apparel Authentication ●  Entrupy Bags & Leather Goods Authentication ●  Entrupy Sneaker Authentication ●  Entrupy Fingerprinting As we continue to build... We’re seeking curious, growth minded thinkers to help shape our vision, structures and systems; playing a key-role as we launch into our ambitious future. If you’re invigorated by our mission, values, and drive to change the world — we’d love to have you apply. About the Team/Role Entrupy Inc. is looking for a Senior Customer Experience Specialist to elevate how customers interact with our product and brand across the entire lifecycle - from onboarding and support to renewals and advocacy. We are looking for someone who is customer-obsessed, data-driven, and comfortable operating in a fast-growing SaaS environment where you influence outcomes without always owning direct authority. You will be trained on how to assist customers via phone, e-mail, our in-app chat, and our CRM platform. This position also includes conducting in-person audio customer trainings through Google Meet, where you walk the customer through how to use the device and go over FAQs. You will be responsible for meeting and exceeding SLA’s through quality and efficient processing. You will work closely with Customer Success, Sales, Billing, Product, Engineering, and Finance to resolve friction points, improve processes, and deliver a consistently exceptional customer experience. You’ll be asked for your insights on client interactions, how you think we can improve the customer experience through product support, and how best to handle customer complaints and requests. Reports to: Customer Experience Lead Location: United States Location Type: Remote What you'll do: Customer Journey & Experience Continuously improve the end-to-end customer journey across onboarding, product usage, support, billing, and renewals Own and handle customer escalations with empathy, ensuring swift resolution and a positive customer experience Guide customers through their onboarding through training and troubleshooting process to ensure they have a seamless experience Support Mid-Market clients as a direct point of contact Voice of Customer & Insights Identify & surface customer pain points and friction to CX leadership regularly to improve overall customer adoption and ensure a seamless customer experience Cross-Functional Collaboration Support customer communications around product updates, incidents, and process changes Help align internal teams around a customer-first mindset Process & Optimization Analyze support workflows to uncover bottlenecks and drive automation or tooling solutions that improve efficiency and response quality. Mentor junior agents to improve day to day functions across the team Anlyze your day-to-day workflows to uncover bottlenecks and surface automation, process updates, or tooling solutions that improve efficiency and response quality Create and update self-service customer support tools, including videos and knowledge base articles, to help users Skills & Qualifications: Market competitive and pay equity-focused compensation structure Generous time away, including company holidays, paid time off, sick time, parental leave, and more! Rich medical benefits and insurance coverage 3.5% 401k match Dedicated mental health support for employees and eligible dependents Salary Range - $40,000 - $80,000 a year This is an exempt salaried position. The starting salary for this role is between $40,000 - $80,000, depending on skills and experience. We have competitive pay bands for all other countries based on market standards. Individual compensation decisions are based on several factors, including experience level, skill set, and balancing internal equity relative to peers at the company. Based on these factors, we expect most of the candidates offered roles at our company to fall healthily throughout the range. We recognize that the person we hire may be less experienced (or more senior) than this job description, as posted. If so, the updated salary range will be communicated to you as a candidate. Entrupy embraces a diversity of backgrounds and experiences and provides equal opportunity for all applicants and employees. We are dedicated to building a company that represents a variety of backgrounds, perspectives, and skills. We believe that the more inclusive we are, the better our work (and work environment) will be for everyone.