• Working from our office in White House, TN, or from your home office within the state, the College & Career Counselor will report to the Manager of Counseling Services and provide a comprehensive College & Career Readiness Program to the students of TNCA. • The College and Career Readiness Counselor will work to support the mission and operations needed to ensure students successfully complete their instructional and career pathway programs and make exceptional post-secondary plans. • They will assist students and parents in understanding and meeting graduation requirements, course selection and scheduling, career pathway planning and completion, and crisis intervention. • They will support the framework of educational and career continuum programs of the school, with special emphasis on the management of the CCR-related programs. • The College and Career Readiness Counselor is the school’s expert on the state's course requirements, academic planning, and career pathways required to earn a diploma and certifications in the state, as well as other metric-driven state programs. • They will work with the team of school counselors to establish a comprehensive counseling program to support all students. • Collaboration with the special education team is required to ensure students with an IEP are served equitably. • Support the school’s leadership team in implementing and monitoring the school improvement plan and goals; • Develop, plan, and execute a comprehensive counseling program that meets the academic development, personal growth, and career planning needs for all students; • Coordinate and support school staff in the implementation of the College & Career Readiness program for students; • Monitor execution of special programs related to career awareness, exploration, and preparation; • Keep abreast of all high school graduation requirements as they relate to career pathways; • Assist in the development and coordination of CCR & CTE programs, such as Dual Enrollment, Internships, Mentorships, EPSO development, and industry-sanctioned clubs; • Facilitate communication between high school teachers, counselors, administrators, Learning Coaches, and students; • Counsel students with issues related to dropping courses and changing schedules within CCR pathways; • Ensure that the counseling staff can assist teachers when students enroll mid-semester, making sure that teachers receive guidance on integrating the students into their coursework, and ensuring that previous grades, credits, and evaluations are handled appropriately; • Supervise the receipt and review of student transcripts and oversee the entry of credits into the online transcript system; • Report and refer critical incidents that jeopardize student well-being as obligated by law, administrative regulations, or ethical standards; • Keep current on community resources vital to meeting the needs of students in distress, making them available to school teams and to families as needed; • Work with school staff to identify students who are at risk or in crisis; • Counsel families through the school withdrawal process, assisting with data collection regarding withdrawal; • Support the successful execution of state testing, which includes required travel; and • Other duties as assigned.

• Guide students and families through all aspects of the college admissions process, including academic planning, extracurricular strategy, school selection, and application development • Manage a caseload of 20–50 students per admissions cycle, ensuring strong outcomes and high client satisfaction • Support onboarding, program management, and deadline tracking for assigned students and families • Collaborate with CAC team members to ensure alignment and student success across programs • Serve as a subject matter expert, contributing to admissions strategy, best practices, and counselor training standards • Deliver training and professional development sessions for internal teams • Meet with prospective families via video or phone to consult on program offerings and fit • Create content (blogs, articles, webinars, videos) to support student success and brand awareness • Participate in webinars, social media events, and other marketing initiatives • Provide high-touch advising and support during complex or high-pressure situations • Deliver institutional programming and training as needed • Contribute to special projects and additional responsibilities as assigned

Role Description At Signature Health, our purpose is to provide integrated healthcare for our community specializing in patients with mental illness and/or addiction because we want people to realize their highest potential. If you align with our core values, putting people first, striving for excellence in the work you do each day and have a can-do mindset, then Signature Health is the best place for the next step in your rewarding career. As a full-time employee, you will have access to the following employer/employee paid benefits: - Medical, Dental, Vision, 401k match, HealthJoy - a no cost medical and mental health online resource available Day 1, and much more - Robust earned paid time off program (PTO) - Federal Loan Forgiveness Program (available on eligible roles) - Professional Development Support Reporting to the Supervisor, Behavioral Health Services, the Counselor will provide counseling services to both adults and children who are experiencing behavioral and emotional difficulties. The scope of services may be provided either in an individual, group, or family setting. You will utilize a team-focused treatment plan approach to provide clients with exceptional therapeutic intervention services. Qualifications - Bachelor’s Degree required. - Valid unencumbered LSW, LISW, LPC, LPCC, LIMFT or LMFT License in the state of Ohio required. - American Heart Association (AHA) Basic Life Support (BLS) certification required. - Competency in the treatment of mental health and/or substance use disorders within the context of individual, group, couples and family systems therapy. - Experience collaborating with other team members to optimize outcomes for clients. - Familiarity with state and federal healthcare regulations. - Awareness of community and state support resources for population served. Requirements - Work is normally performed in a typical interior/office/clinical work environment. - While hours of operation are generally standard, flexibility to work evenings and extended hours may be required. - Requires periods of sitting, standing, telephone, and computer work. - Hearing: adequate to hear clients or patients in person, over the telephone or through telehealth technology. - Speaking: adequate to speak to clients or patients in person, over the telephone or through telehealth technology. - Vision: Visual acuity adequate to perform job duties, including reading information from printed sources and computer screens. - Physical effort required: occasional lifting and carrying items weighing up to 15 pounds, unassisted. - Possible exposure to blood borne pathogens while performing job duties. - Frequent bending, reaching, and repetitive hand movements, standing, walking, squatting and sitting, with some lifting, pushing and pulling exerted regularly throughout a regular workday. - Sufficient dexterity to operate a PC and other office equipment. Benefits - All employees of Signature Health are required to comply with the Signature Health Annual Influenza Vaccination Policy. - This policy requires employees to obtain an annual flu vaccination. A medical and/or religious exemption may be submitted for review by the Signature Health Review Committee. - Exemption requests are not guaranteed to be approved. - Signature Health is a drug-free workplace. - After receiving a conditional job offer, all applicants must successfully pass a pre-employment drug screen.

• Answer high volume of inbound calls from and/or generate high volume of outbound calls to delinquent borrowers. • Resolve delinquent accounts by demanding and collecting the full amount due, establish a solid plan with the borrower to bring the loan current, or proceed with hardship assistance as appropriate. • Counsel borrowers on options for meeting their payment obligations, explain terms, and arrange repayment plans based on department procedures. • Discuss financial status, review monthly income and expenses, and determine reason for non-payment. • Offer Loss Mitigation assistance, and if appropriate, explain options and processes in detail. • Demonstrate accurate knowledge and strict application of federal regulations and collection laws (FDCPA). • Follow all company and department policies and procedures. • Utilize proper protocols, for borrowers, clients, state, and federal regulations, as well as best practices. • Maintain and document mortgage collection systems and databases with all activities and communications. • Process mortgage loan payments in accordance with established guidelines. • Consistently meet or exceed monthly goals. • Reconcile accounts with misapplied payments. • Successfully complete annual regulatory compliance training. • Performs other related duties as assigned.