Dovenmuehle

• Answer high volume of inbound calls from and/or generate high volume of outbound calls to delinquent borrowers. • Resolve delinquent accounts by demanding and collecting the full amount due, establish a solid plan with the borrower to bring the loan current, or proceed with hardship assistance as appropriate. • Counsel borrowers on options for meeting their payment obligations, explain terms, and arrange repayment plans based on department procedures. • Discuss financial status, review monthly income and expenses, and determine reason for non-payment. • Offer Loss Mitigation assistance, and if appropriate, explain options and processes in detail. • Demonstrate accurate knowledge and strict application of federal regulations and collection laws (FDCPA). • Follow all company and department policies and procedures. • Utilize proper protocols, for borrowers, clients, state, and federal regulations, as well as best practices. • Maintain and document mortgage collection systems and databases with all activities and communications. • Process mortgage loan payments in accordance with established guidelines. • Consistently meet or exceed monthly goals. • Reconcile accounts with misapplied payments. • Successfully complete annual regulatory compliance training. • Performs other related duties as assigned.

• Daily data entry for client remittances, accounts payable and wire transfers/ACH payments. • Preparation of monthly client remittances, balancing client general ledger accounts. • Preparation of monthly general ledger account analysis. • Preparation and posting of general journal entries into the accounting program. • Reconcile corporate/subservicing bank accounts. • Communicate with other departments to ensure the smooth processing of all transactions. • Assist in preparation of daily wire transfers and ACH transactions. • Assist in preparation and mailing of daily check run. • Assist in preparation of daily bank deposit. • Assist in any special projects assigned to the department. • Assist in document requests from both internal and outside auditors. • Successfully complete annual regulatory compliance training. • Performs other related duties as assigned.

• Answer high volume of inbound calls from and/or generate high volume of outbound calls to delinquent borrowers. • Resolve delinquent accounts by demanding and collecting the full amount due, establish a solid plan with the borrower to bring the loan current, or proceed with hardship assistance as appropriate. • Counsel borrowers on options for meeting their payment obligations, explain terms, and arrange repayment plans based on department procedures. • Discuss financial status, review monthly income and expenses, and determine reason for non-payment. • Offer Loss Mitigation assistance, and if appropriate, explain options and processes in detail. • Demonstrate accurate knowledge and strict application of federal regulations and collection laws (FDCPA). • Follow all company and department policies and procedures. • Utilize proper protocols, for borrowers, clients, state, and federal regulations, as well as best practices. • Maintain and document mortgage collection systems and databases with all activities and communications. • Process mortgage loan payments in accordance with established guidelines. • Consistently meet or exceed monthly goals. • Successfully complete annual regulatory compliance training. • Additional duties as assigned.

• Answer high volume of inbound calls from and/or generate high volume of outbound calls to delinquent borrowers. • Resolve delinquent accounts by demanding and collecting the full amount due, establish a solid plan with the borrower to bring the loan current, or proceed with hardship assistance as appropriate. • Counsel borrowers on options for meeting their payment obligations, explain terms, and arrange repayment plans based on department procedures. • Discuss financial status, review monthly income and expenses, and determine reason for non-payment. • Offer Loss Mitigation assistance, and if appropriate, explain options and processes in detail. • Demonstrate accurate knowledge and strict application of federal regulations and collection laws (FDCPA). • Follow all company and department policies and procedures. • Utilize proper protocols, for borrowers, clients, state, and federal regulations, as well as best practices. • Maintain and document mortgage collection systems and databases with all activities and communications. • Process mortgage loan payments in accordance with established guidelines. • Consistently meet or exceed monthly goals. • Reconcile accounts with misapplied payments. • Successfully complete annual regulatory compliance training. • Performs other related duties as assigned.

• Point of contact for delinquent accounts for collections activities • Answer high volume of inbound calls from and/or generate high volume of outbound calls to delinquent borrowers • Resolve delinquent accounts by demanding and collecting the full amount due, establish a solid plan with the borrower to bring the loan current, or proceed with hardship assistance as appropriate • Counsel borrowers on options for meeting their payment obligations, explain terms, and arrange repayment plans based on department procedures • Discuss financial status, review monthly income and expenses, and determine reason for non-payment • Offer Loss Mitigation assistance, and if appropriate, explain options and processes in detail • Demonstrate accurate knowledge and strict application of federal regulations and collection laws (FDCPA) • Follow all company and department policies and procedures • Utilize proper protocols, for borrowers, clients, state, and federal regulations, as well as best practices • Maintain and document mortgage collection systems and databases with all activities and communications • Process mortgage loan payments in accordance with established guidelines • Consistently meet or exceed monthly goals • Successfully complete annual regulatory compliance training

• Design, implement, automate, and maintain large-scale enterprise ETL processes. • Evolve data model and schema based on business and engineering needs. • Track and manage data quality and consistency. • Collaborate with data analysts to bridge business goals with data delivery. • Analysis and reporting • Successfully complete annual regulatory compliance training. • Additional duties as assigned.