Role Description The Software QA Lead owns product quality at The Lake Companies — from release readiness through post-release monitoring and escaped defect trends. The role blends hands-on testing work with quality strategy: enforcing standards, owning the testing library, directing QA testers, and holding the gate on what ships. The right candidate brings enough experience to get oriented quickly and start making a real impact. Essential Duties and Responsibilities - Quality Ownership - Hold the go/no-go gate for every release, enforcing non-negotiables around Data Integrity, Security, and Core Workflows. - Own escaped defect metrics and drive year-over-year reductions in customer-reported defects. - Maintain the Quality Dashboard and chair the monthly Quality Council with Leadership, Product, and Support. - Own and enforce the Definition of Done across all product lines in partnership with the Scrum Master. - Participate in design and requirements reviews (Shift-Left) to catch quality issues before development begins. - Testing Library & Team Direction - Own the QA testing library: define what gets tested, at what depth, and to what standard. - Direct and coordinate QA testers, ensuring regression and manual testing tasks are completed on schedule and to standard. - Review and approve test contributions to maintain framework quality and consistency. - Develop tester independence and capability so the team can execute the majority of regression work autonomously. - Release & Defect Management - Coordinate the end-to-end release process: schedules, checklists, stakeholder communication, and UAT. - Triage and prioritize defects with the Product Manager for service packs and hotfixes. - Own 48-hour post-release hypercare monitoring using telemetry dashboards. Qualifications - Familiarity with Infor SyteLine ERP and the manufacturing environments it serves. Experience with Lake Companies products (Doc-Trak, Shop-Trak, Fact-Trak) strongly preferred. - Experience owning or significantly contributing to a QA testing library or automated test framework. - Hands-on experience with TestComplete or Playwright is a plus — this role will get into the details when needed. - Strong analytical skills; able to translate defect and support ticket data into prioritized quality improvements. - Clear communicator comfortable running cross-functional meetings and presenting quality data to the broader team. Key Success Metrics - Year-over-year reduction in customer-reported critical and non-critical escaped defects. - Year-over-year reduction in support tickets categorized as Software Defect. - QA team independently executing the majority of defined regression tasks. - Consistent Definition of Done enforcement across all releases. Salary Information The expected base salary for this position is: USD 80,000-90,000 and additional commissions. Salary is based on a number of factors including market conditions, location and may vary depending on job-related skills and experience. Diversity, Equity, Inclusion & Equal Employment Opportunity Banyan affirms that inequality is detrimental to our Global Teams, associates, our Operating Companies, and the communities we serve. As a collective, our goal is to impact lasting change through our actions. Together, we unite for equality and equity. Banyan is committed to equal employment opportunities regardless of any protected characteristic, including race, color, genetic information, creed, national origin, religion, sex, affectional or sexual orientation, gender identity or expression, lawful alien status, ancestry, age, marital status, or protected veteran status and will not discriminate against anyone on the basis of a disability. Recruitment Notice Banyan Software may use artificial intelligence (AI) tools to assist in screening and/or assessing applicants during the recruitment process. All hiring decisions are made by our team. Personal information submitted through your application will be collected and used for recruitment purposes in accordance with applicable privacy laws. Contact us at any time with questions about our process or to request accommodation. Beware of Recruitment Scams We have been made aware of individuals fraudulently posing as members of our Talent Acquisition team and extending fake job offers. These scams may involve requests for personal information or payment for equipment. Protect yourself by following these steps: - Verify that all communications from our recruiting team come from an @banyansoftware.com email address. - Remember, employers will never request payment or banking information during the hiring process. - If you receive a suspicious message, do not respond — instead, forward it to careers@banyansoftware.com and/or report it to the platform where you received it. Your safety and security are important to us. Thank you for staying vigilant.