• Own the strategic relationship for a portfolio of franchise and multi-location accounts. • Develop annual and quarterly marketing strategies that connect national brand priorities to local market performance, with clear KPIs, testing plans, and a defined path to optimization. • Work cross-functionally with paid search, paid social, SEO, analytics, and technology teams to align execution with strategy and keep client goals at the center of every decision. • Lead QBRs, performance reviews, and client presentations with a point of view, not just a report. • Identify growth opportunities proactively, whether that's channel expansion, budget reallocation, or new service initiatives.

Role Description Women Donors Network (WDN) and its 501(c)(4) affiliate, Women Donors Action (WDA), are seeking a strategic, relational, and mission-driven Chief Program Officer to lead and integrate learning, grantmaking, and advocacy, our core member-facing functions into a cohesive system for building donor power. This full-time, remote role reports to the President & CEO, serves on the Executive Team, leads a team of leaders, and plays a critical role in strengthening and scaling the impact of a multiracial, multigenerational membership community of donor organizers. Qualifications - 15+ years of experience with organizations of a comparable size, with at least 2+ years of proven experience operating as a senior executive leader. - Previous work experience within multi-entity, membership-based or networked organizations is strongly preferred. - Deep commitment to WDN/A’s mission and values, with previous work experience in at least two of WDN’s funding priorities. - Deep experience at the intersection of philanthropy, movement building, and/or political advocacy. - Demonstrated success leading, refining and scaling an established strategy and systems for greater impact. - Exceptional communication and cross-functional leadership skills. - Strong systems thinker and builder with high emotional intelligence. Requirements - High emotional intelligence and a deep understanding of donor psychology. - Ability to design experiences that deepen members’ relationship to wealth, power, and responsibility. - Ability to work weekday hours across US time zones. - Comfort with remote work and flexible scheduling. Benefits - Base salary starts at $240K/year. - Medical, Dental and Vision Insurance (paid by WDN at 100% for employees and 80% for dependents). - 401K Contribution (4% of your gross pay contributed by WDN and an additional 3% match of your gross pay). - 20 Vacation Days, 14 Sick Days and 14 Company Holidays. - Partial Reimbursement of Your Internet and Phone Expenses for your home office. - Financial Support for Learning and Professional Development Opportunities. Company Description Women Donors Network (WDN) is a national network of women (cis and trans), nonbinary, and gender-expansive individuals committed to protecting and advancing gender, racial, economic, and climate justice. As a growing multiracial and multigenerational community of donor organizers, we connect, grow, fund, and mobilize together in solidarity with movements to transform people, culture, and systems rooted in justice. Through Women Donors Action (WDA), our 501c4 affiliate organization, we work to transform policies, political infrastructure, and political possibilities by investing in advocacy and electoral strategies that center the leadership of historically excluded communities. We are a geographically distributed, remote team of 27 from diverse intersectional identities, including cisgender, BIPOC, and nonbinary people. We believe that a diverse team is integral to our work and strongly encourage applications from people of color, people with disabilities, women, LGBTQIA+, and all other applicants from historically excluded identities in the United States.

Role Description This role owns the end‑to‑end chargeback management strategy and performance reporting for a strategic enterprise client in the advertising space. The position serves as the subject‑matter expert on chargeback regulations, representment strategy, and performance optimization, while acting as a trusted advisor to the client and collaborating with their Sr. Account Manager. Success is measured by improvements in chargeback win rate, revenue recovery, and strategy innovation, enabling expansion into additional use cases and business lines. Essential Duties and Responsibilities: - Chargeback Strategy & Optimization - Serve as the expert on chargeback regulations, card network rules, and representment best practices across regions and payment methods. - Proactively identify performance improvement opportunities in existing chargeback and representment strategies using data-driven analysis. - Design, execute, and evaluate A/B tests of new strategies, partnering with a Support Specialist and Account Manager to operationalize changes. - Consult on chargeback strategies for new business lines, products, or geographies, ensuring scalable, compliant approaches. - Evidence & Product Readiness - Continuously monitor client apps, platforms, and product updates to ensure evidence packets remain accurate, current, and optimized. - Validate that changes to client flows, UX, or fulfillment processes are reflected in evidence and dispute narratives. - Data, APIs & Issue Monitoring - Actively monitor APIs, data feeds, and reporting outputs to identify data gaps, delays, or anomalies. - Escalate and resolve issues that could negatively impact dispute outcomes or reporting accuracy. - Client Engagement & Reporting - Lead monthly performance touch‑base calls, delivering clear insights, trends, and recommendations. - Own reporting for Quarterly Business Reviews (QBRs), tying chargeback performance to business impact, risk reduction, and ROI. - Translate complex dispute data into executive‑level insights and actionable recommendations. - Work with the Reporting Team to create real-time dashboards as needed. - Growth & Relationship Management - Build strong relationships with client stakeholders across risk, payments, operations, and finance. - Identify and develop opportunities to expand into additional business lines or services, partnering with Account Management and Sales as needed. - Act as a trusted strategic advisor, positioning the company as a long‑term partner rather than a vendor. Qualifications - Deep experience with chargeback management, dispute representation, and card network regulations (Visa, Mastercard, Amex, etc.). - Proven ability to analyze performance data and drive strategy improvements at scale. - Experience working with enterprise clients and presenting to senior stakeholders. - Strong collaboration skills with Support, Product, Data/Analytics, and Engineering teams. - Comfortable owning both strategy and execution, with a high bar for accuracy and accountability. - Expert in Chargeback Management rules and regulations. - Experience in SaaS, fintech, payments, or fraud prevention environments. - Familiarity with APIs, data pipelines, and analytics dashboards. - Experience supporting multiple business lines and international payment programs. Requirements - Potential base salary range: $80-$100K. - This role is eligible for remote US-based (work-from-home) locations. - Visa Sponsorship: Employment eligibility to work in the U.S. is required. Benefits - Health & Wellness: Medical, dental, and vision coverage for you and your family. - Time Off: Paid time off, holidays, and personal days to maintain work-life balance. - Financial Growth: Competitive compensation, performance-based rewards, and local retirement or savings plans where applicable. - Career Development: Training programs, mentorship opportunities, and growth potential within the company. - Wellness Support: Mental health resources, fitness perks, and wellness programs. - Extras & Perks: Commuter benefits, employee discounts, and company-sponsored events.

Employee Applicant Privacy Notice Who we are: Shape a brighter financial future with us. Together with our members, we’re changing the way people think about and interact with personal finance. We’re a next-generation financial services company and national bank using innovative, mobile-first technology to help our millions of members reach their goals. The industry is going through an unprecedented transformation, and we’re at the forefront. We’re proud to come to work every day knowing that what we do has a direct impact on people’s lives, with our core values guiding us every step of the way. Join us to invest in yourself, your career, and the financial world. The role: We are seeking a visionary Home Loans and Commercial Valuation Strategy & Governance to serve as the organization’s definitive Subject Matter Expert (SME) on all things property value. In this high-impact role, you will be the architect of our enterprise valuation strategy across Conventional, Jumbo, FHA/VA/USDA, Closed-End Seconds (CES), HELOC, and Commercial (CRE/MF). As the enterprise owner of valuation policy, you will design the "Valuation Engine" of the future—moving away from manual, one-size-fits-all workflows toward a sophisticated, risk-tiered approach that utilizes appraisals, evaluations, and AVMs based on data-driven complexity triggers. You will lead the transition to an analytics-led operating model, intervening directly on high-risk/complex files while automating the routine through rigorous governance. What you’ll do: - Property SME & Market Intelligence Enterprise SME: Serve as the final authority on property valuation trends and risks across both Residential and Commercial (CRE/MF) asset classes. Market Analysis: Maintain a deep understanding of the macro and micro-economic drivers of the housing and commercial markets. Advisory: Provide strategic counsel to business line leaders and Credit Policy on how market shifts should impact lending appetite and collateral requirements. - HPI Oversight & Housing Surveillance Framework Model Ownership: Exercise full oversight of House Price Index (HPI) models, ensuring they accurately capture market movements and volatility. Surveillance Framework: Build and maintain a comprehensive Housing Surveillance Framework. Use HPI models and external data to monitor regional trends, identify price bubbles, and establish geographic "hot zone" triggers. Proactive Risk Management: Integrate surveillance outputs directly into the "Valuation Engine" to automatically escalate scrutiny in volatile markets. - Valuation Strategy, Policy & Model Risk Strategic Tiering: Define risk tiers and set coverage rules (Appraisal vs. Evaluation vs. AVM) based on exposure, complexity, and surveillance triggers. The Policy Stack: Own and govern the complete policy suite, including Real-Estate Valuation, Evaluation Policy, Reconsideration of Value (ROV) Framework, and AVM Strategy. Model Governance: Select and govern AVMs. Lead the program for testing, back-testing, and challenger modeling. Quality & Fairness: Implement random-sample validation and bias/fairness checks. Publish performance scorecards and remediation plans to ensure alignment with OCC/Interagency guidance. - Strategic Partnerships & Execution Cross-Functional Leadership: Coordinate with Credit Policy, Model Risk, Compliance/Fair Lending, and Originations/Servicing to drive a seamless, compliant valuation process. RACI & Reporting: Define the enterprise RACI for valuation decisions; establish a monthly/quarterly reporting cadence for KRIs and KPIs to executive leadership. What you’ll need: - Experience: 15+ years of related experience in Real Estate Valuation, Housing Economics, or Collateral Risk Management. - Education: Minimum Education Requirements such as: Bachelor’s Degree or Higher - SME Status: Deep technical knowledge of HPI modeling and a mastery of both Residential and Commercial property markets. - Regulatory Mastery: Expert-level understanding of USPAP, Interagency Appraisal and Evaluation Guidelines, and AVM Quality Control expectations. - Analytical Depth: Ability to build data-driven surveillance frameworks and manage complex model-risk environments. - Influence: Proven ability to drive results through partnership, moving the organization toward a sophisticated, tech-enabled valuation future. - Vision: A track record of transforming manual, legacy processes into tech-enabled, automated, and risk-sensitive operating models. Compensation and Benefits The base pay range for this role is listed below. Final base pay offer will be determined based on individual factors such as the candidate’s experience, skills, and location. To view all of our comprehensive and competitive benefits, visit our Benefits at SoFi page! SoFi provides equal employment opportunities (EEO) to all employees and applicants for employment without regard to race, color, religion (including religious dress and grooming practices), sex (including pregnancy, childbirth and related medical conditions, breastfeeding, and conditions related to breastfeeding), gender, gender identity, gender expression, national origin, ancestry, age (40 or over), physical or medical disability, medical condition, marital status, registered domestic partner status, sexual orientation, genetic information, military and/or veteran status, or any other basis prohibited by applicable state or federal law.The Company hires the best qualified candidate for the job, without regard to protected characteristics.Pursuant to the San Francisco Fair Chance Ordinance, we will consider for employment qualified applicants with arrest and conviction records.New York applicants: Notice of Employee RightsSoFi is committed to an inclusive culture. As part of this commitment, SoFi offers reasonable accommodations to candidates with physical or mental disabilities. If you need accommodations to participate in the job application or interview process, please let your recruiter know or email accommodations@sofi.com.Due to insurance coverage issues, we are unable to accommodate remote work from Hawaii or Alaska at this time.Internal Employees If you are a current employee, do not apply here - please navigate to our Internal Job Board in Greenhouse to apply to our open roles.