Role Description The Remote Client & Booking Coordinator provides day-to-day support to clients by assisting with scheduling, reservations, documentation, and general service coordination. This role is ideal for individuals who are detail-oriented, customer-focused, and comfortable working in a remote, structured environment. This is a support-based role centered on communication, organization, and follow-through. - Assist clients with booking requests, scheduling, and reservation coordination - Communicate with clients via email, phone, and messaging platforms to provide updates and support - Accurately enter, update, and maintain client information and booking details - Coordinate timelines, confirmations, and service documentation - Provide general client support and respond to inquiries in a timely, professional manner - Follow established processes and internal guidelines to ensure accuracy and consistency - Collaborate with internal teams to support client needs and workflow efficiency Qualifications - Strong communication and customer service skills - Highly organized with attention to detail - Comfortable working independently in a remote environment - Basic computer proficiency and ability to learn new systems - Ability to manage multiple tasks while meeting deadlines - Professional demeanor and reliability - Previous experience in customer service, scheduling, hospitality, or administrative support is helpful but not required. Work Environment & Schedule - Fully remote position - Flexible scheduling options may be available - Training and ongoing support provided Benefits - Remote work flexibility - Supportive, structured team environment - Clear expectations and processes - Opportunity to build valuable coordination and client service skills How to Apply Qualified candidates are encouraged to submit an application for review. Selected applicants will be contacted for next steps. Salary: $50,000 - $70,000 a year We may use artificial intelligence (AI) tools to support parts of the hiring process, such as reviewing applications, analyzing resumes, or assessing responses. These tools assist our recruitment team but do not replace human judgment. Final hiring decisions are ultimately made by humans. If you would like more information about how your data is processed, please contact us.

Role Description We are seeking a Client Service Associate to support customers with travel coordination, reservation assistance, and overall service excellence. This fully remote role is ideal for individuals who enjoy working with people, staying organized, and ensuring smooth travel experiences from inquiry to confirmation. This is an entry-level opportunity within the travel industry. No prior travel experience is required. Structured onboarding and ongoing support are provided. - Assist clients with vacation research, travel options, and itinerary coordination - Support the reservation process for flights, hotels, cruises, and vacation packages - Communicate professionally with clients regarding travel details and timelines - Review booking information for accuracy and completeness - Maintain organized client records and documentation - Provide follow-up support before and after travel Qualifications - Strong written and verbal communication skills - Detail-oriented with solid organizational abilities - Comfortable using online systems and digital tools - Ability to manage responsibilities independently in a remote environment - Previous customer service, hospitality, or administrative experience is beneficial but not required Benefits - Structured onboarding and training program - Access to booking systems and travel supplier resources - Flexible remote work environment - Supportive and collaborative team culture Company Description

Title: Foam Client Success (USA) Location: Los Angeles, CA Job Description: Job Title: Client Success, Foam Work Location: Remote - LA based Start Date: ASAP Foam, part of Whalar Group, is the operating system for managing digital talent. Foam is a suite of intuitive pitching tools and AI-enhanced features powered by real-time, certified metrics from Instagram, TikTok, YouTube, and Snap. Foam empowers managers with the data they need to analyze content performance, inform talent negotiations, and maximize brand opportunities. With over 40,000 Creators and hundreds of millions of integrated data points, Foam streamlines the entire pitching process, eliminating spreadsheets, screenshots, and slides, allowing managers to focus on providing strategic support to their talent. About the role: We're looking for a dynamic Client Success Leader to join our growing team at Foam. Based in Los Angeles - a hub for talent managers and agents - this role will be responsible for building, nurturing, and expanding relationships with some of the most influential talent management companies in the world. As a trusted partner, you'll ensure our clients see Foam not just as a tool, but as an essential extension of their business. You'll combine proactive relationship-building with hands-on product training, structured feedback loops, and growth strategy to drive adoption and deepen engagement across client organizations. You own your book of business — you don’t wait to be asked. This is a highly visible, relationship-first role that requires confidence, creativity, and hustle to meet clients where they are and want to be — whether that’s in their office, at Whalar Group’s creator campus The Lighthouse, over coffee, at lunch, or virtually. Here’s what you’ll do day-to-day: - Building strong, trust-based relationships with talent managers and agents through frequent in-person interactions (coffees, meals, office visits, events, and more). - Act as the face of Foam in LA — ensuring we’re seen as a partner, not just a vendor. - Onboard, train, and support new clients end-to-end, ensuring they’re set up for success. Own client issue resolution — triaging problems quickly, communicating proactively, and looping in the right internal teams without dropping the ball. - Conduct regular demos of Foam to showcase features, updates, and best practices. - Collaborate with Client Success and Product Marketing to create and implement adoption strategies. - Drive adoption by encouraging broader use across teams and deeper engagement with Foam’s full suite of features. - Surprise and delight clients with thoughtful touches (swag, gestures, and memorable experiences). - Collect, synthesize, and share client feedback internally to inform product development and feature prioritization. - Work with the Product team to share industry expertise and ensure usability and success of new releases. - Represent Foam at LA-based industry events, gatherings, and client activations. - Maintain clear, up-to-date visibility of your client portfolio in our CRM and ownership of account health tracking. Leverage data across CRMs, analytics platforms, and internal tools to master client engagement patterns, and deliver regular, insightful reports on client health, product adoption, and overall satisfaction. Here’s what we’re looking for: - Location: Must be based in Los Angeles, with flexibility to travel locally for in-person meetings multiple times per week. - Experience: 5+ years of experience in client success, account management, talent management, influencer marketing, or a related agency role. Prior experience working directly at or with a talent management agency, creator economy company, or influencer marketing platform is required, not just preferred. This role needs someone who can hit the ground running with zero ramp-up on the industry. - Deep industry fluency: This is not a role for someone learning the creator economy from the outside. You should have lived, working knowledge of how talent agencies and management companies operate in Los Angeles and across the US: the landscape, the relationships, the language, and what managers actually need on a day-to-day basis. Experience as a talent manager, agent, high-level coordinator or in a client-facing role within influencer marketing or entertainment is a strong differentiator. - SaaS and product fluency: Experience working with SaaS platforms — whether selling, implementing, or using them — is required. You should be genuinely comfortable learning new software quickly, running polished product demos, and translating complex features into clear, compelling value for clients. - AI and tech comfort: You're not intimidated by new tools. You're comfortable using AI platforms to support your work, know how to layer your own judgment and critical thinking on top of AI-generated outputs, and can help clients do the same. - Data literacy: You can read and interpret user engagement data, platform analytics, and usage metrics. Experience with tools like Heap, Streak, or similar CRM and product analytics platforms is a plus. You understand how to use data to tell a story about a client’s health, about product adoption, or about where an opportunity exists. - Relationship builder: You thrive on building trust and long-term partnerships, with a natural ability to connect and engage at all levels. - Client-first mindset: Obsessed with client satisfaction, retention, and growth. - Product curiosity: Comfort demoing software, training users, and explaining complex features in simple, actionable ways. - Self-starter: Entrepreneurial spirit with the ability to operate independently, creatively, and resourcefully in a fast-paced environment. You don’t wait to be told where to start, and critically, you follow through. You close loops, surface issues before they escalate, and treat every client interaction as an opportunity to add value. - Communication: Excellent written, verbal, and presentation skills. Equally comfortable writing a sharp client email and delivering a polished demo. You communicate with clarity and confidence — internally and externally — and you do it proactively, not reactively. Our values: At Whalar, diversity, equity, and inclusion (DEI) isn't just a statement, it's our collective strength. Our people are our superpower. A diverse team and inclusive leadership have shaped Whalar since our inception in 2016, fueling a constant evolution of growth. We champion a culture of respect and empathy, fostering a sense of belonging that transcends demographics. We hire individuals of all backgrounds and empower them to thrive, challenge stereotypes, and actively break societal barriers. The perks: Foam provides flexible benefits and collaborative work environments/experiences, so employees can work productively in a setting that best and uniquely suits their needs. - 25 days of PTO + Sick days + Winter break - Monthly phone/internet reimbursement - Professional development stipend - New joiner Home office allowance - Up to 16 weeks of paid maternity/paternity leave - Monthly wellbeing Allowance - Volunteer days - Social programs

Role Description Wir bauen gerade systematisch unser Partnerökosystem auf – genau deshalb suchen wir jemanden das von Grund auf mitzugestalten. - Du arbeitest eng mit unserer Head of Partner Management zusammen. - Verantwortlich für die operative Umsetzung und den Aufbau unseres Partnerprogramms. - Bringst Konzepte in die Praxis und schaffst die Strukturen für unseren Partnerkanal. - Bist bereit, selbst aktiv Partner anzusprechen und zu gewinnen. - Das ist keine reine Koordinations- oder Projektmanagement-Rolle. - Du brauchst den Willen, Dinge zu bewegen, Gespräche zu führen und Themen kritisch zu hinterfragen. Qualifications - Erfahrung im Aufbau und Umsetzen von Programmen mit diversen internen und externen Stakeholdern. - Idealerweise Erfahrung im Channel Management oder einer führenden Beratung. - Denken in Strukturen, die auch übermorgen noch funktionieren. - Kommunikativ und tritt sicher auf, aktiv auf Menschen zugehen. - Behalten auch bei wechselnden Prioritäten den Überblick und arbeiten zuverlässig selbstständig. - Lust, Verantwortung zu übernehmen und Themen voranzutreiben. Requirements - Aufbau und Betrieb des Partnerprogramms. - Umsetzung, Pflege und Weiterentwicklung des Partner-Managementprogramms. - Aufbau von Onboarding-Prozessen für neue Partner. - Aufbau einer digitalen Partnerplattform als zentrales Enablement-Tool. - Aktiv Partner gewinnen und betreuen. - Koordination von Partner-Marketing-Maßnahmen und -ressourcen. - Betreuung der Partner, um sicherzustellen, dass sie Fans bleiben. - Sicherstellung der reibungslosen Kommunikation zwischen Partner Management, Sales, Marketing und Customer Success. - Prozessdefinition und Automatisierung von Abläufen an internen Schnittstellen. - Begleitung von Pilotprojekten und Ableitung konkreter Erkenntnisse für unser Programm. Benefits - Attraktives Gehalt und Benefits. - Hohe Flexibilität in Bezug auf Arbeitszeit und Arbeitsort. - Start-up-Spirit ohne Hierarchien – bei uns zählt Deine Idee, nicht Dein Titel. - Zugang zu Udemy Business für kontinuierliches Lernen. - Modernes Büro in Hamburg und Augsburg oder WeWork-Mitgliedschaft deutschlandweit. - Teamkultur, die Spaß macht: regelmäßige Teams-Events, echte Nähe auch remote. Company Description Spannendes Wachstumsunternehmen im Bereich Financial Reporting Software & Controlling Advisory.