• Be the primary technical and strategic contact for clients, representing HealthSherpa. • Dive into complex operational, data, and integration issues, working directly with the client to guide resolution through to completion. • Build trusted relationships with clients teams to lead escalations, issue management, and grievance resolution. • Project manage technical implementations, and remain involved post-launch to ensure systems perform as expected. • Partner with Sales and leadership to shape go-to-market and expansion strategies. • Guide accountability for all contractual commitments by managing and working towards Statements of Work (SOWs) and Master Service Agreements (MSAs). • Be the carrier's voice in internal discussions by summarizing feedback, surfacing recurring issues, and communicating product gaps and enhancement opportunities to Product and Engineering.

• Serve as the primary technical point of contact for assigned enterprise customers. Provide technical support and advanced-level troubleshooting. • Triage complex customer service issues received through various customer service channels • Maintain high customer satisfaction while managing operational expectations • Become a product expert and maintain a deep understanding of product functionality • Coordinate with internal teams (Support, Engineering, Product) to resolve issues. • Identify trends in support requests to help create long-term solutions • Build and maintain strong relationships with technical stakeholders. • Help with onboarding and implementation efforts tailored to customer needs. • Understand customer objectives and proactively recommend solutions to meet them. • Check system health and performance to preemptively identify potential issues. • Provide regular technical reviews, reports, and improvement plans. • Guide customers on best practices in configuration, security, and architecture. • Advocate for customer needs within the company to influence the roadmap and product improvements.

Come work at a place where innovation and teamwork come together to support the most exciting missions in the world! The Technical Account Manager (TAM) is responsible for actively driving and managing the post sales process with Enterprise-level customers. The TAM must be able to articulate the company's technology and product positioning to both business and technical users. Must be able to identify all technical and business issues of assigned accounts to assure complete customer satisfaction through all stages of the sales process. Responsibilities: Provide product and technical support for assigned accounts Identify and develop potential new business opportunities Convey customer requirements to Product Management, Marketing and Engineering teams Qualifications: Ideal candidate must be self-motivated with strong knowledge in security and compliance space:  Vulnerability Management, Cloud Security, Policy Compliance, Intrusion Detection Systems IDS, Intrusion Prevention Systems IPS, Network Scanners, PCI, Policy Compliance and Audit Tools, other enterprise security solutions Knowledge in variety of Federal Regulatory Compliance issues a plus:  ISO 27001, HIPAA, GLBA, Sarbanes Oxley SOX, etc. Must possess strong presentation skills and be able to communicate professionally in response to emails, RFPs and when submitting reports Must be comfortable interacting at all levels within customer organizations, i.e., from C-level to front-line technical staff Organized and analytical, able to eliminate sales obstacles through creative and adaptive approaches 5-7 years relevant experience Bachelor degree or equivalent experience Excellent written and oral communication skills Able to travel throughout sales territory (Midwest / central states) #LI-Remote Qualys is an Equal Opportunity Employer, please see our EEO policy.

• Manage and provide Tier 1 technical support for TrustArc Cookie Consent Manager solution • Answer all inbound client inquiries via Zendesk with courtesy and professionalism and quickly resolve issues for our customers • Understand customer needs and translate this need into strategic solutions and recommendations • Provide technical assistance and troubleshooting to clients during implementation and deployment of the TrustArc technology products • Identify opportunities to help expand customer adoption of TrustArc products • Maintain organized documentation of projects and tasks with established projected completion dates and monitor the timeline of requested tasks and manage client expectations • Utilize various client-based tools and applications for customer management and servicing • Actively contribute to the development and documentation of the product and enforcement of processes and policies • Work and partner with others within a team-based environment • Transfer/escalate customers to appropriate departments when required • Explore feature requests that are unclear until the point you have reached a full understanding of what the customer is asking for and why