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Teramind

Teramind was founded in 2014 to deliver workforce monitoring software and insider threat prevention with a user-centric approach to security. In addition to mon

Technical Account Manager

Location

United States

Posted

111 days ago

Salary

0

Seniority

Senior

Bachelor Degree5 yrs expEnglishAWSAzureLinuxmacOSPostgreSQL

Job Description

Technical Account Manager

Teramind

• Serve as the primary technical point of contact for assigned enterprise customers. Provide technical support and advanced-level troubleshooting. • Triage complex customer service issues received through various customer service channels • Maintain high customer satisfaction while managing operational expectations • Become a product expert and maintain a deep understanding of product functionality • Coordinate with internal teams (Support, Engineering, Product) to resolve issues. • Identify trends in support requests to help create long-term solutions • Build and maintain strong relationships with technical stakeholders. • Help with onboarding and implementation efforts tailored to customer needs. • Understand customer objectives and proactively recommend solutions to meet them. • Check system health and performance to preemptively identify potential issues. • Provide regular technical reviews, reports, and improvement plans. • Guide customers on best practices in configuration, security, and architecture. • Advocate for customer needs within the company to influence the roadmap and product improvements.

Job Requirements

  • 5+ years of experience in a technical account management, solutions engineering, or technical consulting role.
  • Ability to navigate comfortably in Linux and Windows shells
  • Extensive knowledge of PostgreSQL
  • Knowledge of an Intercom or similar ticketing system
  • Knowledge of project management tools such as Jira
  • Understanding of B2B SaaS products, IT security, and data platforms
  • Ability to translate intricate technical details to simple, understandable terms
  • Strong interpersonal skills and ability to work with customers & cross-functional teams.
  • Solid knowledge in cloud computing platforms, including Microsoft Azure and Amazon Web Services (AWS).
  • Proficiency in Linux, macOS, and Windows operating systems, including system configuration, troubleshooting, and security.
  • Excellent communication and interpersonal skills, with a strong ability to explain technical concepts to non-technical stakeholders.
  • Proven ability to manage multiple customers and priorities simultaneously.
  • Strong analytical thinking and problem-solving skills.

Benefits

  • Collaboration with a forward-thinking team where new ideas come to life, experience is valued, and talent is incubated.
  • Competitive salary
  • High-quality health benefits
  • 401(k) with employer match
  • Career growth opportunities
  • Unlimited paid time off
  • Company-issued laptop (choice of Mac or PC)
  • Professional development budget

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