Role Description Uma empresa de e-commerce internacional em fase acelerada de crescimento está contratando um(a) Analista de Operações & Fulfillment para atuar com foco em eficiência operacional e excelência logística. Esta não é uma vaga operacional básica. Buscamos alguém com alto nível de responsabilidade, pensamento crítico e consistência diária. - Garantir que 100% dos pedidos sejam processados, despachados e entregues dentro do prazo, sem impacto negativo nas métricas da conta. - Monitorar pedidos diariamente (Veeqo / Amazon Seller Central) - Garantir roteamento correto para o 3PL (Stock and Ship) - Antecipar e resolver atrasos antes que impactem métricas - Atualizar handling time com base em dados reais - Validar tracking e garantir precisão no sistema - Gerar relatório diário com causa raiz dos problemas - Comunicar riscos antes que virem problema Qualifications - Administração, Logística ou áreas correlatas Requirements - Residir no Norte ou Nordeste do Brasil - Possuir ou abrir MEI - Computador próprio e internet estável - Disponibilidade real para horário dos EUA (Eastern Time) - Celular disponível durante todo o expediente - Inglês intermediário (leitura e escrita) - Domínio de planilhas (Google Sheets ou Excel) - Perfil analítico - Conhecimento prático em inteligência artificial - Proatividade - Conhecimento real de AI (não apenas uso básico) Profile Expected - Não depende de cobrança para entregar - Questiona quando algo não faz sentido - Trabalha com consistência todos os dias - Tem atenção extrema a detalhes - Entende que erro operacional impacta diretamente na receita Benefits - -

Title: Transaction Coordinator (Wholesale / Double Close) – High Volume Location: Dallas, TX Department: Corporate – Corporate Job Description: We’re hiring a high-output Transaction Coordinator to manage residential real estate deals from contract to closing, with a focus on wholesale and double-close transactions. This is a hybrid, full-time opportunity for someone with 2+ years of real estate, transaction coordination, or escrow/title experience. This is not a typical TC role. Our deals move fast, often involve back-to-back closings, and require someone who can own the process, stay ahead of issues, and execute at a high level across a large volume of files. High performers have unlimited commission potential. The more deals you successfully close = the more money you make. What You’ll Do - Manage end-to-end transactions from contract through closing - Coordinate double-close and wholesale deals (A-B / B-C transactions) - Track deadlines, documents, and deal status across multiple files in multiple states - Communicate daily with agents, title companies, buyers, and sellers - Help ensure all deals are clean, funded, and closed on time - Assist with wires and funding coordination (entering and verifying details) - Support light accounting and administrative tasks as needed What We’re Looking For - Experience as a Transaction Coordinator or similar role in real estate - Real estate licensure is preferred, but not required - No college degree required - Wholesale or double-close experience is preferred - Ability to manage a high volume of transactions without dropping details - Highly organized, meticulous, and proactive - Comfortable working in a fast-paced, deadline-driven environment - Strong communicator who can push deals forward and solve problems Compensation, Benefits & Work Location - Base salary of $50-60k - Unlimited bonus per file closed — high performers can significantly out-earn base compensation - Benefits package – medical, dental, and vision health insurance is offered - Hybrid – in our North Dallas office 3 days per week Why This Role - High deal flow = strong earning potential - Clear expectations and measurable performance - Opportunity to take ownership of a critical function in the business If you’re someone who thrives in a high-volume, execution-focused role and wants to be directly rewarded for performance, we’d like to hear from you. $50,000 - $60,000 a year We may use artificial intelligence (AI) tools to support parts of the hiring process, such as reviewing applications, analyzing resumes, or assessing responses. These tools assist our recruitment team but do not replace human judgment. Final hiring decisions are ultimately made by humans. If you would like more information about how your data is processed, please contact us.

Role Description Nous recherchons actuellement un(e) Head of Operations très structuré(e) et orienté(e) exécution pour prendre en charge l’ensemble des opérations post-vente. Il s’agit d’un poste clé, au cœur de l’organisation, destiné à un profil capable de structurer, optimiser et scaler les opérations dans un environnement en forte croissance. En tant que Head of Operations, vous êtes responsable de l’ensemble du cycle post-vente — de la signature jusqu’à l’installation, la satisfaction client et l’encaissement. Vous êtes le pilier opérationnel de l’entreprise, garant(e) de la fluidité des opérations, de la performance des équipes et de l’amélioration continue des process. Qualifications - Très structuré(e), rigoureux(se) et organisé(e) - Fort esprit opérationnel avec une capacité d’exécution élevée - Expérience dans la mise en place et la scalabilité de process - Capacité à gérer plusieurs flux opérationnels en parallèle - Excellentes compétences en management et leadership - Excellente maîtrise des CRM (HubSpot, Salesforce ou équivalent) - Forte appétence pour les outils, l’automatisation et les systèmes - Approche data-driven et analytique Requirements - Encadrer et piloter une équipe de Customer Success Managers (CSM) - Structurer le fonctionnement de l’équipe avec des objectifs clairs et des KPIs - Instaurer une culture de performance et d’exécution - Concevoir, mettre en place et améliorer en continu les processus opérationnels - Standardiser et automatiser les workflows post-vente - Identifier les points de friction et déployer des solutions scalables - Superviser l’ensemble des étapes administratives et opérationnelles : - Déclarations préalables en mairie (DP) - Démarches de conformité (Consuel) - Raccordement au réseau - Mise en place de la batterie virtuelle - Gestion et coordination des sous-traitants pour l’installation - Superviser l’ensemble de la relation client post-vente - Garantir un haut niveau de satisfaction et de rétention - Gérer les situations complexes ou sensibles - Piloter les processus de facturation et de recouvrement - Assurer la fiabilité et la fluidité des opérations financières - Collaborer avec les équipes financières pour optimiser la visibilité du cash-flow Company Description 👉 Important : Si vous ne parvenez pas à postuler via Join, merci d’envoyer directement votre candidature par email à : n.tajouri@herreraheadhunters.com

Role Description We’re looking for an Operations Lead to bring structure, clarity, and efficiency across key company processes — Payments, PSP, Support, and Anti-Fraud. Your mission is to unify these directions under one operational system, ensuring transparency, measurable impact, and consistent communication across teams. - Build and manage unified processes across Payments, PSP, Support, and Anti-Fraud; - Create a single operational entry point inside the company; - Set up transparent reporting for each department — clear metrics, influence, and progress visibility; - Implement service management models in Support: escalation flow, SLAs, review cadence; - Digitize operational plans and establish predictable, measurable control over ongoing processes; - Identify inefficiencies affecting payment conversion, traffic volume, and revenue — and fix them; - Establish a strict WL-control process: track discrepancies, investigate abnormal patterns, coordinate with PSPs and BI, and ensure accurate revenue reflection across systems; - Collaborate with finance and product teams to ensure smooth system interaction and data flow; - Maintain operational discipline: no chaos, no unverified assumptions, only facts and follow-through. Qualifications - 4+ years of experience in Operations, Payments, or Customer Support management, with at least 2 years in the iGaming industry; - Proven track record of building or optimizing operational frameworks from scratch; - Strong understanding of service management systems (SLAs, escalation models, support structure); - Data-driven mindset — ability to connect operational performance with business KPIs; - Fluent English (B2+); - Personality: reliable, direct, analytical. You keep your word, stay curious, and get things done. Requirements - Experience working in Tier-1 iGaming or FinTech companies would be a plus; - Background in Anti-Fraud or Risk operations; - Experience managing outsourced or hybrid support teams; - Familiarity with operational analytics and dashboard tools. Benefits - Flexible payment options: choose the method that works best for you; - Tax assistance included: we handle part of your taxes and provide guidance on the local setup; - Financial perks: Bonuses for holidays, B-day, work milestones and more - just to show we care; - Learn & grow: We cover courses and certifications — and offer real opportunities to grow your career with us; - Benefit Сafeteria: Choose what suits you — sports, language courses, therapy sessions, and more; - Stay connected: From team-building events to industry conferences — we bring people together online, offline, and on stage; - Modern Equipment: We provide new laptops along with essential peripherals like monitors and headphones for a comfortable workflow; - Your schedule, your rules: Start your day at 9, 10, or even 11 — we care about results, not clock-ins.