Role Description We’re looking for an Operations Lead to bring structure, clarity, and efficiency across key company processes — Payments, PSP, Support, and Anti-Fraud. Your mission is to unify these directions under one operational system, ensuring transparency, measurable impact, and consistent communication across teams. - Build and manage unified processes across Payments, PSP, Support, and Anti-Fraud; - Create a single operational entry point inside the company; - Set up transparent reporting for each department — clear metrics, influence, and progress visibility; - Implement service management models in Support: escalation flow, SLAs, review cadence; - Digitize operational plans and establish predictable, measurable control over ongoing processes; - Identify inefficiencies affecting payment conversion, traffic volume, and revenue — and fix them; - Establish a strict WL-control process: track discrepancies, investigate abnormal patterns, coordinate with PSPs and BI, and ensure accurate revenue reflection across systems; - Collaborate with finance and product teams to ensure smooth system interaction and data flow; - Maintain operational discipline: no chaos, no unverified assumptions, only facts and follow-through. Qualifications - 4+ years of experience in Operations, Payments, or Customer Support management, with at least 2 years in the iGaming industry; - Proven track record of building or optimizing operational frameworks from scratch; - Strong understanding of service management systems (SLAs, escalation models, support structure); - Data-driven mindset — ability to connect operational performance with business KPIs; - Fluent English (B2+); - Personality: reliable, direct, analytical. You keep your word, stay curious, and get things done. Requirements - Experience working in Tier-1 iGaming or FinTech companies would be a plus; - Background in Anti-Fraud or Risk operations; - Experience managing outsourced or hybrid support teams; - Familiarity with operational analytics and dashboard tools. Benefits - Flexible payment options: choose the method that works best for you; - Tax assistance included: we handle part of your taxes and provide guidance on the local setup; - Financial perks: Bonuses for holidays, B-day, work milestones and more - just to show we care; - Learn & grow: We cover courses and certifications — and offer real opportunities to grow your career with us; - Benefit Сafeteria: Choose what suits you — sports, language courses, therapy sessions, and more; - Stay connected: From team-building events to industry conferences — we bring people together online, offline, and on stage; - Modern Equipment: We provide new laptops along with essential peripherals like monitors and headphones for a comfortable workflow; - Your schedule, your rules: Start your day at 9, 10, or even 11 — we care about results, not clock-ins.

Title: Engagement Coordinator Location: United States - Remote - Department: Team Member - Full-Time - Requisition #: ENGAG002475 Job Description: Who We Are At Lucet, we’re transforming whole-person care. We deliver integrated behavioral and physical health solutions that connect individuals to the right care at the right time—improving outcomes and overall well-being. Serving over 15 million lives across the U.S. and Puerto Rico, our model combines clinical expertise, compassionate care, and innovative technology to support healthier, more fulfilling lives. As part of the Lucet team, employees join a mission-driven organization committed to making a lasting impact. Whether through behavioral health navigation, in-home medical care, or 24/7 crisis support, our work is rooted in empathy, collaboration, and a shared passion for helping people thrive. Why Join our Team At Lucet, we’re committed to creating a workplace where top talent thrives both personally and professionally. We offer a dynamic, mission-driven environment where your work has real impact, your unique background and experience are valued, and no two days are alike. If you’re passionate about meaningful work and delivering impactful results, we encourage you to apply! We support our team with a competitive compensation and benefits package, including: - Hourly compensation between $17.95 - $19.15, PLUS a quarterly performance-based, discretionary incentive. - *Compensation is dependent on non-discriminatory factors including but not limited to an applicant's skills, education/degrees, certifications, prior experience, market data, and other relevant factors. - Comprehensive health benefit options: Medical, dental, and vision coverage - 401(k) with competitive employer match - Company-paid life and disability insurance - Paid parental leave and wellbeing incentives - Generous paid time off, including volunteer time - Flexible spending accounts for healthcare and dependent care - Professional development opportunities and tuition reimbursement - Remote work flexibility (role-dependent) - Opportunity for meaningful growth, both personally and professionally, where your unique background and experience is welcomed and valued. At Lucet, your work will directly support our mission to improve behavioral, physical, and social health—one member at a time. What You Will Do - Essential Functions The Engagement Coordinator plays an important role in reaching out to our active insured members to schedule their annual wellness/benefit exam. This role involves making outbound calls using a Progressive dialer, while being held accountable to minimum required that are in line with industry standards. - Member Relationship Building & Communication - Build strong, sustainable relationships with members through effective customer service techniques across all communication platforms. - Identify member needs, clarify information, and provide timely, accurate guidance and solutions. - Appointment Coordination & Support - Assist members with scheduling, rescheduling, and canceling appointments while coordinating with family members, caregivers, or healthcare proxies. - Provide clear instructions and education to prepare patients for in‑home exams and scheduled services. - Operational Efficiency & Documentation - Manage high volumes of inbound/outbound calls, emails, chats, and texts while maintaining service quality. - Accurately document member interactions, appointment outcomes, data entry tasks, and other details that support the primary care team. Who You Are - Required Qualifications - Minimum of a High School diploma - Recent experience in a healthcare setting and/or 2-3 years of experience working in an outbound, sales focused, customer centered, production driven environment - Understanding of medical terminology - Proficient with Microsoft Office Suite and Dialer experience. - Flexibility and ability to adapt to changing work aspects that may include different campaigns, lists, leads, making manual calls, reminder calls, and follow up text messages as needed. - Ability to work schedule of Monday through Friday between 9am-6pm EST - Ability to pass background check upon hire and throughout employment to include criminal felony & misdemeanor search, SSN validation/trace search (LEIE), education report (highest degree obtained), civil upper and lower search, 7-year employment report, federal criminal search, statewide criminal search, widescreen plus national criminal search, health care sanctions-state med (SAM), national sex offender registry, prohibited parties (OFAC) (terrorist watchlist), and a 10-Panel Drug Screen. Living our Values: - - Serving everyone with compassion and leading with empathy. - Stepping up and creating value by taking charge and acting when there is an opportunity. - Adapting in a changing world by recognizing our responsibility to be agile and respond quickly. - Nurturing growth and belonging by respecting and celebrating everyone for who they are. Competencies - - Strong interpersonal and communication skills, with the ability to work effectively with diverse populations and flexibility in managing conversations around a variety of member needs and presenting concerns. - Effective critical thinking and problem-solving skills. - Demonstrated ability to establish trust quickly and motivate members through an engaging motivational approach. - Convey confidence and understanding of member needs and care resources. - Ability to problem solve and arrive at solutions timely and with consideration of the end user in mind. - Remains positive and keeps forward momentum when faced with challenges. - Have the ability to relate to others and connect quickly. - Demonstrate persistence in meeting objectives and personal development goals. Working Conditions: - - High-speed internet service (cable or fiber optic) with minimum download Speed of 20 Mbps, Upload Speed of 5 Mbps, and Maximum Latency of 100 milliseconds (must be installed before starting) required. - Frequent use of computer and phone systems - Must be able to constantly remain in a stationary, sitting position, communicate and exchange information with others, inspect information, perform repetitive motions with arms and fingers, interpret data, problem solve, make decisions, organize and plan, and maintain a positive and professional attitude in all situations. - Work is performed from home with company-provided equipment. Sitting for long periods of time is expected and use of fingers and hands for typing is necessary. - A quiet workspace with minimal background noise for calls. - This role requires working from a fixed, designated workspace in your home and does not allow flexibility in work locations even within the home. - A hardwired internet connection is required along with ability to sit for extended periods using company-issued wired headsets and desktop equipment We encourage applicants from a variety of backgrounds and experiences to apply, especially those who can demonstrate how their unique qualifications and skills align with the requirements of this role and support our mission to improve whole-person health. This position will accept and review new applications and resumes no less than 5 business days after the original posting date and may remain open an extended period of time with no set end date based on the level of interest.

Role Description We are seeking a polished and service-driven Luxury Travel Advisor to support clients in planning elevated and personalized travel experiences. This role focuses on delivering exceptional customer service, coordinating premium accommodations and cruise experiences, and ensuring a seamless journey from inquiry to return. This position is suited for individuals who value attention to detail, professionalism, and high-touch client service. Structured onboarding and ongoing development opportunities are provided. - Consult with clients to understand travel preferences and expectations - Research and coordinate luxury resorts, premium cruise lines, and curated vacation packages - Manage the reservation and confirmation process with accuracy and efficiency - Provide clear communication regarding itinerary details, travel requirements, and updates - Maintain detailed client records and documentation - Deliver proactive follow-up and service support before, during, and after travel Qualifications - Strong written and verbal communication skills - Professional demeanor with a client-first mindset - Exceptional organizational skills and attention to detail - Comfortable navigating digital booking platforms and online systems - Experience in hospitality, client services, or luxury environments is preferred but not required Benefits - Structured onboarding and advanced travel training - Access to established booking systems and supplier partnerships - Flexible remote work environment - Collaborative and service-focused team culture Company Description

• Oversee daily operations across trading, payments, and client lifecycle. • Establish and maintain operational processes, controls, and monitoring frameworks. • Support licensing and act as a key point of contact for regulators, including VARA. • Ensure alignment with compliance, risk, and internal policies. • Identify and manage operational risks, including incident handling and escalation. • Collaborate with global teams and provide regular reporting to senior management. • Support hiring and build-out of the local operations function.