• Collaborates with the National Account Manager to develop and implement the strategic growth plan for designated customer(s) • Assists in driving account revenue growth, profitability, and the adoption of ResMed solutions • Works with the NAM to develop sales goals for each account and reports on sales trends • Drives key Resmed sales initiatives with regional/local management of assigned account/s • Generates and analyzes intelligence necessary to communicate direction and leadership to the sales teams • Elicits feedback on customer/market needs • Establishes, visits, and preserves an active network of both internal and external customers • Maintains knowledge of reimbursement environments affecting customer product lines, including non-ResMed services • Other duties as assigned

Title: Supervisor, Revenue Cycle Management Location: Remote, US Job Description: CareDx, Inc. is a leading precision medicine solutions company focused on the discovery, development, and commercialization of clinically differentiated, high-value healthcare solutions for transplant patients and caregivers. CareDx offers products, testing services, and digital healthcare solutions along the pre- and post-transplant patient journey, and is the leading provider of genomics-based information for transplant patients. The primary responsibility of the RCM Authorizations Supervisor is to manage a team of specialists who submit and ensure timely, accurate completion of those authorization requests. Denied authorizations may be appealed by the specialists. Supervisors in the Revenue Cycle Management Authorizations team will report to the Manager of their function. Team sizes may vary but are intended to be no greater than 8 full-time employees on a team; teams with more than four employees may have a team lead reporting to the supervisor. This is a full-time position, Monday through Friday, with occasional overtime as needed. Candidates within commuting distance of the Brisbane, California office will need to come to the office on a regular basis; remote candidates will work and collaborate from home. Responsibilities: Leadership & Training - Lead your team by establishing and documenting best practices, setting goals, training and coaching staff, and ensuring best practices are followed. - You will be the primary trainer on your team, with support from a team lead, if your team size allows for a team lead. - Weekly 1:1s with each member of your team are required, as are weekly team meetings. - Encourage teamwork and build camaraderie within your team through effective listening and facilitation. - Model professionalism and build relationships in your internal and external interactions. - Ensure timely, complete work by your team to minimize DSO. Productivity and Quality Work - Manage staff productivity as a leading indicator of goal attainment. - Establish and implement prioritization methods for staff in work queues. - You will be expected to audit your team’s work monthly using a scoring system and provide feedback to them. - Use experience and expertise to improve upon existing processes, technology and system configurations. Authorization Submissions - Prioritize work queues to ensure timely work is balanced among teammates to work the most payable accounts. - Create authorization requests that may include patient medical records to justify medical necessity for CareDx testing. - Work with clinicians to obtain any missing medical records. - Determine the ideal method, documentation and pathway for authorization submission based on the patient’s insurance. - Use payer websites, or portals, laboratory benefit manager (LBM) portals, or fax to submit the authorization requests. - Follow up on authorization submissions to ensure timely completion Authorization Appeals - When authorization requests are denied, submit appeals to challenge payer decisions. - Identify approval and denial trends and share best practices. Escalate denial trends to CareDx Revenue Cycle Management leaders, Market - Access and/or Payer Dispute Resolution. - Propose solutions and collaborate cross-functionally with the Denials Management Steering Committee. - Share opportunities to improve upstream work to prevent denials. - Work with patients when their assistance is needed in the appeal process. - Work professionally with Revenue Cycle teammates to be responsive to requests that require your assistance. Qualifications: - Education: High school diploma or equivalent. - Experience: Minimum of 3 years of experience in a medical billing or authorization role. Prior experience in a supervisory role is preferred. - Understanding of patient protections under HIPAA and proper handling of protected health information (PHI). - Working knowledge of insurance policies, billing procedures, and claim terminology. - Excellent communication and people skills. - Detail-oriented with strong analytical and problem-solving abilities. - Preference will be given to qualified candidates with experience with laboratory billing software, including Telcor, Xifin or Quadax. Additional Details: Every individual at CareDx has a direct impact on our collective mission to improve the lives of organ transplant patients worldwide. We believe in taking great care of our people, so they take even greater care of our patients. Our competitive Total Rewards package for US Employees includes: - Competitive base salary and incentive compensation - Health and welfare benefits, including a gym reimbursement program - 401(k) savings plan match - Employee Stock Purchase Plan - Pre-tax commuter benefits - And more! In addition, we have a Living Donor Employee Recovery Policy that allows up to 30 days of paid leave annually to a full-time employee who makes the selfless act of donating an organ or bone marrow. With products that are making a difference in the lives of transplant patients today and a promising pipeline for the future, it’s an exciting time to be part of the CareDx team. Join us in partnering with transplant patients to transform our future together. #LI-Remote This is the anticipated base salary range for candidates who will work in Brisbane, California. The final salary offered to a successful candidate will be dependent on several factors that may include, but are not limited to, the type and length of experience within the job, the type and length of experience within the industry, education, etc. Base pay is one part of the Total Package that is provided to compensate and recognize employees for their work, and this role may be eligible for additional discretionary bonuses/incentives and restricted stock units. CareDx is a multi-state employer, and this salary range may not reflect positions that work in other states. San Francisco Bay Area Roles $94,000 - $117,500 USD This is the anticipated base salary range in the United States. The final salary offered to a successful candidate will be dependent on several factors that may include, but are not limited to, the type and length of experience within the job, the type and length of experience within the industry, education, etc. Base pay is one part of the Total Package that is provided to compensate and recognize employees for their work, and this role may be eligible for additional discretionary bonuses/incentives and restricted stock units. CareDx is a multi-state employer, and this salary range may not reflect positions that work in other states. Remote: US only roles $84,000 - $105,000 USD

• Develop and execute local payer reimbursement strategies to expand coverage and payment for histotripsy across commercial insurers, Medicare/Medicaid, Medicare Advantage, and self-funded plans. • Monitor, assess, report, and respond to payer medical policy reviews, technology assessments, and payer coverage changes. • Payer claim and prior authorization issues liaison. • Maintain expertise in third-party reimbursement rules and regulations. • Serve as the primary contact and lead for account level payer-related calls, meetings, and provider advocacy. • Partner with medical societies, key opinion leaders, and patient advocacy organizations to support favorable payer policies and clinical pathway inclusion. • Develop and refine payer-facing advocacy materials and tools. • Collaborate with sales, account management, clinical, HEOR, regulatory, and reimbursement operations teams to align payer strategies. • Provide training and guidance to internal teams on payer policies and advocacy initiatives. • Track, analyze, and report on payer coverage trends and access challenges.

• Build value-based relationships with new and existing North American SMB customers. • Drive Up-sell & Cross-sell by identifying accounts with the highest propensity to buy • Complete Marketing Qualified Leads (MQLs) with a defined SLA to improve revenue. • Research customer contracts and purchasing history to identify expansion opportunities. • Manage the opportunity pipeline, providing accurate and timely updates to management. • Collaborate with Solution Specialists to improve the footprint of Adobe Solution streams.