• Credit Risk Assessment: Evaluate the creditworthiness of counterparties through financial analysis, credit ratings, and market data. • Counterparty Limits: Set and manage credit limits in line with the company’s risk appetite, adjusting based on evolving market conditions. • Project Management: Define project objectives and deliverables related to credit risk. Create and manage project plans, timelines, and resources to ensure successful execution. • Stakeholder Collaboration: Serve as the point of contact between teams (Product, Finance, Legal, Operations) to ensure alignment and clear communication. • Process Optimization: Identify opportunities for improving credit risk management processes and adopting best practices and new technologies to enhance efficiency. • Change Management: Lead change efforts, ensuring smooth adoption of new processes, systems, or policies with proper training and support. • Regulatory Compliance: Ensure all initiatives comply with relevant regulations and internal risk governance frameworks. • Performance Monitoring: Establish KPIs for credit risk initiatives and monitor outcomes to ensure alignment with business objectives and risk appetite. • Risk Reporting: Generate and present reports on credit exposures, including key risk indicators (KRIs) and trends to senior management. Publish metrics related to bad debt and manage programs related to reduction of bad debt in collaboration with other members of the Treasury team. Prepare and deliver regular reports to senior management on risk exposure. • Policy Development: Contribute to the enhancement of credit risk management policies to maintain a robust risk management framework. • Credit Control: Monitor customer accounts to identify outstanding debts, proactively contacting clients to resolve payment issues. Escalate customer accounts for Collections in due time. Collaborate cross-functionally with Sales, Customer Success, and external stakeholders to resolve invoice queries and disputes. • Collections: Manage the collection process to ensure all relevant stakeholders are made accountable for reducing bad debt. Prepare account statements for customers as part of the collection process.

• Perform contract administration activities encompassing preparation of contract settlements to ensure that claims are ultimately paid in accordance with the provisions of the contracts • Perform research, analytic and reporting work in support of the Provider Contracting and Value Based Programs ACA agreements, provider reimbursement strategies and new contracting initiatives • Work with team manager and other analysts to develop and administer contracts between Capital BlueCross and various providers • Assist in developing an annual plan for the team which considers available resources and anticipated workload • Responsible for the analytical functions necessary to effectively administer provider contracts • Prepare provider contract settlements ensuring accuracy • Manage the Cost Rate Adjustment process • Respond to questions and concerns raised by providers • Participate in drafting contracts for new and existing providers • Develop proactive analytical studies to assess changes in provider billing patterns and charge description masters • Perform audit functions on the work of others in the Provider Operations unit

• Join the Cleveland Clinic team, where you will work alongside passionate caregivers and provide patient-first healthcare. • Lead end-to-end testing efforts for Workday projects. • Develop and execute comprehensive test strategies, plans, and schedules across modules such as Absence, Benefits, Compensation, Talent Acquisition, and Talent Management. • Create and coordinate detailed test scenarios and cases with functional and technical teams. • Drive testing activities from kickoff through all phases to closure while ensuring defined entry and exit criteria are met. • Oversee defect management processes from identification through resolution. • Provide clear reporting on test progress, results, risks, and issues to project management and stakeholders. • Analyze and evaluate operational and financial functions of administrative and operational units. • Conduct comprehensive statistical analysis and evaluation of unit services and performance. • Identify program or service strengths, weaknesses, and financial impact and identify opportunities for service and program improvement. • Develop special reports and recommendations. • Provide input in the development of operational plans, procedures and systems.

• Serve as the subject matter expert across multiple areas of Workday, with specific focus on HCM • Collaborate with cross-functional teams (People Operations, Payroll, Total Rewards, IT etc.) to understand and improve business processes, providing Workday solutions that drive efficiency • Lead end-to-end system configuration to support evolving business needs • Continuously identify opportunities for process efficiency and system improvements, adopting a product-driven mindset to optimize Workday • Understand data flows, business processes and system usages between Workday and other systems (both internal and external) • Drive major Workday releases, including comprehensive plan for adoption of new features and regression testing for impacts to existing configurations • Collaborates with business leaders to design and build reports to assist in data analysis, trends, and strategic planning • Ensures compliance with data protection regulations and collaborates with various departments to manage security configurations and access controls. • Evaluate requests for new products to determine alignment with existing Toast systems and overall systems strategy goals