• Responsible for designing, implementing, facilitating, and managing a comprehensive onboarding program for new IMO and Financial Institution channel distribution partners • Develop, implement, and execute standard processes to ensure consistent, high-quality, efficient onboarding experiences while maintaining compliance with regulatory and corporate guidelines • Collaboratively develop, implement, and effectively manage a scalable, repeatable distribution partner onboarding program • Support new distribution partner relationships across F&G's Retail sales channels • Expand products/services in existing distribution (add a product, line of business, new state availability launch & testing, etc.) • Drive program consistency by standardizing operating procedures (SOPs), workflows, and templates as appropriate • Implement new onboarding programs by creating and managing project plans, tracking key milestones, and reporting in a timely fashion to key stakeholders • Continuously evaluate and improve the onboarding program based on stakeholder feedback, data analysis, and industry best practices • Coordinate with multiple departments(e.g. Compliance, Operations Relationship Management, IT, etc.) as well as external distribution partners to schedule and facilitate onboarding sessions, check-in meetings, and small group planning discussions • Ensure timely progress through the onboarding program through milestone monitoring • Monitor onboarding milestones and proactively address any delays or obstacles • Partner with Sales and Relationship Management to understand specific onboarding needs, gather feedback • Communicate regularly with stakeholders regarding onboarding status, resources, challenges, and successes • Present program performance reports and recommendations to leadership • As capacity allows, perform other functions, duties, and projects as the need arises across F&G Insurance Operations

• Through the evaluation of multi variable staffing requirements, partner with operations leadership at all levels, Vice President through Senior Management on the formation of staffing plans for clinical team members. • Responsible for actioning the scheduling and assignment of resources. • Continuous monitoring of the impact of onboarding and staffing strategies actioned which may influence future staffing decision making. • Daily monitoring of staffing metrics to ensure timely assignment execution, high utilization of resources and early identification of future staffing risk. • Employ creativity to solve resource constraints, trigger cross-training and make recommendations to Senior Management to improve operational efficiency and utilization of resources to ensure appropriate staffing levels for future growth.

• Identify, develop, and deploy a portfolio of cost-saving concepts and initiatives that drive specific and measurable results for Clover. • Translate individual concepts into SQL code that can be deployed in an automated fashion against Clover's pending and/or paid claims data. • Support existing and develop new medical record review and administrative hold concepts/edits to drive specific and measurable results. • Lead cross-functional discussions with billing experts, clinical staff, and operations managers to translate complex claims data into operational improvements. • Train other members of the team to create SQL code for minor reporting or quick analysis. • Support the team with daily operational tasks such as triaging Salesforce tickets, assisting with audit letter creation, and reimbursement processing. • Influence senior leadership to adopt new policies, procedures, concepts, and initiatives to drive claims payment accuracy and medical cost containment. • Act as a subject matter expert on all things data-related, including claims, enrollment, and clinical. Partner with data and engineering teams to investigate data issues when they intersect with payment integrity processes. • Generate monthly, quarterly, and annual payment integrity financial reports as well as ad-hoc reports to support operational functions.

• Brand Performance & Optimization: Evaluate and manage the performance of multiple gaming brands, identifying opportunities to drive growth, improve operational efficiency, and enhance overall business results. • Data-Driven Insights: Utilize data analytics to uncover trends, challenges, and opportunities, providing actionable recommendations to inform brand and business strategies. • KPI Monitoring: Design and maintain dashboards and reports using tools like Tableau or Looker to track key performance metrics across the business, ensuring data-driven decision-making. • Best Practices & Knowledge Sharing: Develop and implement best practices and common procedures for the commercial team, ensuring consistency and fostering a culture of collaboration and shared learning. • Strategic Collaboration: Partner with marketing, product, and operations teams to align brand strategies with overall company objectives, ensuring a cohesive approach to business goals. • Stakeholder Engagement: Present insights, strategies, and updates to senior leadership, fostering alignment and driving informed decision-making. • Advanced Analytics Development: Champion the integration of cutting-edge analytical techniques, including exploring innovative technologies and methodologies, to continually refine and enhance business performance.