• Join the Cleveland Clinic team, where you will work alongside passionate caregivers and provide patient-first healthcare. • Lead end-to-end testing efforts for Workday projects. • Develop and execute comprehensive test strategies, plans, and schedules across modules such as Absence, Benefits, Compensation, Talent Acquisition, and Talent Management. • Create and coordinate detailed test scenarios and cases with functional and technical teams. • Drive testing activities from kickoff through all phases to closure while ensuring defined entry and exit criteria are met. • Oversee defect management processes from identification through resolution. • Provide clear reporting on test progress, results, risks, and issues to project management and stakeholders. • Analyze and evaluate operational and financial functions of administrative and operational units. • Conduct comprehensive statistical analysis and evaluation of unit services and performance. • Identify program or service strengths, weaknesses, and financial impact and identify opportunities for service and program improvement. • Develop special reports and recommendations. • Provide input in the development of operational plans, procedures and systems.

• Serve as the subject matter expert across multiple areas of Workday, with specific focus on HCM • Collaborate with cross-functional teams (People Operations, Payroll, Total Rewards, IT etc.) to understand and improve business processes, providing Workday solutions that drive efficiency • Lead end-to-end system configuration to support evolving business needs • Continuously identify opportunities for process efficiency and system improvements, adopting a product-driven mindset to optimize Workday • Understand data flows, business processes and system usages between Workday and other systems (both internal and external) • Drive major Workday releases, including comprehensive plan for adoption of new features and regression testing for impacts to existing configurations • Collaborates with business leaders to design and build reports to assist in data analysis, trends, and strategic planning • Ensures compliance with data protection regulations and collaborates with various departments to manage security configurations and access controls. • Evaluate requests for new products to determine alignment with existing Toast systems and overall systems strategy goals

• Responsible for designing, implementing, facilitating, and managing a comprehensive onboarding program for new IMO and Financial Institution channel distribution partners • Develop, implement, and execute standard processes to ensure consistent, high-quality, efficient onboarding experiences while maintaining compliance with regulatory and corporate guidelines • Collaboratively develop, implement, and effectively manage a scalable, repeatable distribution partner onboarding program • Support new distribution partner relationships across F&G's Retail sales channels • Expand products/services in existing distribution (add a product, line of business, new state availability launch & testing, etc.) • Drive program consistency by standardizing operating procedures (SOPs), workflows, and templates as appropriate • Implement new onboarding programs by creating and managing project plans, tracking key milestones, and reporting in a timely fashion to key stakeholders • Continuously evaluate and improve the onboarding program based on stakeholder feedback, data analysis, and industry best practices • Coordinate with multiple departments(e.g. Compliance, Operations Relationship Management, IT, etc.) as well as external distribution partners to schedule and facilitate onboarding sessions, check-in meetings, and small group planning discussions • Ensure timely progress through the onboarding program through milestone monitoring • Monitor onboarding milestones and proactively address any delays or obstacles • Partner with Sales and Relationship Management to understand specific onboarding needs, gather feedback • Communicate regularly with stakeholders regarding onboarding status, resources, challenges, and successes • Present program performance reports and recommendations to leadership • As capacity allows, perform other functions, duties, and projects as the need arises across F&G Insurance Operations

• Through the evaluation of multi variable staffing requirements, partner with operations leadership at all levels, Vice President through Senior Management on the formation of staffing plans for clinical team members. • Responsible for actioning the scheduling and assignment of resources. • Continuous monitoring of the impact of onboarding and staffing strategies actioned which may influence future staffing decision making. • Daily monitoring of staffing metrics to ensure timely assignment execution, high utilization of resources and early identification of future staffing risk. • Employ creativity to solve resource constraints, trigger cross-training and make recommendations to Senior Management to improve operational efficiency and utilization of resources to ensure appropriate staffing levels for future growth.