• Develop and maintain a relationship of trust with the clients after the initial sales • Deploy account management strategies to reinforce Borealis growth (farming):  • Define growth plans on appointed client portfolio • Manage and master the financial aspects of your client portfolio • Identify new clients needs, and convert them into business opportunities • Deliver strong business presentations to key stakeholders, often at the executive level • Deliver constant proactivity to follow up and engage with clients, in alignment with internal expectations • Advise clients on system adoption:   • Analyze adoption level of Borealis by the client, define next objective sand roll out the appropriate strategy with key stakeholders • Understand new business requirements, help clients define their business processes and implement them into Borealis • Act as an advisor to propose the best solutions and practices in using Borealis  • Suggest smart work-arounds, adapted to clients context, to help them achieve their business objectives • Work directly with the SAAS to provide insightful reporting and KPIs • Work closely with surrounding teams to ensure client’s objectives are met • Scope and brief the Project and Technical teams for delivery of additional services • Ensure the client’s proper use of the Borealis Helpdesk and Helpcenter • Feed the Product team with quality information to align Borealis’ roadmap • Collaborate with Account directors on strategic accounts to sustain an optimal growth • Promote top of class practices around global Borealis’ usage

• Développer et maintenir une relation de confiance avec les clients après la vente initiale • Déployer des stratégies de gestion de comptes afin de soutenir la croissance de Borealis (développement des comptes existants) • Définir des plans de croissance pour le portefeuille de clients attribué. • Gérer et maîtriser les aspects financiers de votre portefeuille clients. • Identifier de nouveaux besoins chez les clients et les convertir en opportunités commerciales. • Réaliser des présentations commerciales percutantes auprès des parties prenantes clés, souvent au niveau de la direction exécutive. • Faire preuve d’une grande proactivité dans le suivi et l’engagement des clients, conformément aux attentes internes. • Analyser le niveau d’adoption de Borealis par les clients, définir les objectifs suivants et déployer la stratégie appropriée avec les parties prenantes concernées. • Comprendre les nouvelles exigences, aider les clients à définir leurs processus d’affaires et les mettre en œuvre dans Borealis. • Agir à titre de conseiller afin de discuter des meilleures solutions et pratiques d’utilisation de Borealis. • Suggérer des solutions adaptées au contexte du client pour l’aider à atteindre ses objectifs d’affaires. • Travailler directement avec la plateforme SaaS afin de fournir des rapports pertinents et des indicateurs clés de performance (KPI). • Travailler en étroite collaboration avec les équipes concernées afin de garantir l’atteinte des objectifs des clients. • Définir les besoins et préparer les briefs destinés aux équipes Projet et Technique pour la livraison de services complémentaires. • Veiller à la bonne utilisation par les clients du centre d’assistance (Helpdesk) de Borealis. • Fournir à l’équipe Produit des informations pertinentes afin d’aligner la feuille de route (roadmap) de Borealis sur les besoins des clients. • Collaborer avec les Directeurs de comptes sur les comptes stratégiques afin de soutenir une croissance optimale. • Promouvoir les meilleures pratiques d’utilisation de Borealis à l’échelle mondiale.

• Build strong, trusted relationships with key stakeholders, acting as a strategic consultant • Maintain a deep understanding of client needs, challenges, and business objectives • Build strong, meaningful Territory & Account Plans • Provide proactive recommendations, introducing new solutions that add value and drive engagement • Ensure customer satisfaction and retention by delivering top-notch service and innovative solutions • Identify need to bring in additional DTN expertise and solution engineer resources for ongoing account expansion • Conduct regular business reviews with clients to uncover unmet needs • Strategically introduce new products, services, and solutions that align with client goals • Negotiate contract renewals above a set threshold, ensuring continued success and profitability • Continuously analyze accounts for new business opportunities, leveraging industry insights and customer feedback • Identify potential referrals, partnerships, and expansions within existing accounts

Role Description As an Account Manager you'll play a critical, relationship-focused role responsible for growing, supporting, and strengthening our North America Estane TPU business. In this role, you will act as a trusted advisor to customers—deeply understanding their applications, identifying opportunities for value creation, and guiding them toward solutions that leverage Lubrizol’s engineered polymer technologies. The Account Manager will own a portfolio of strategic accounts, expand our presence in key markets, and uncover new opportunities by translating customer needs into actionable growth strategies. This role is ideal for a sales professional who is entrepreneurial, consultative, technically curious, and motivated by building long‑term customer partnerships that drive measurable business results. In this role, you will excel in: - Account Management & Customer Growth - Manage and grow an assigned portfolio of accounts by building strong, long‑term relationships across customer organizations. - Develop strategic account plans that align customer needs with Lubrizol’s value proposition, technology roadmap, and growth priorities. - Maintain and expand business within existing accounts while actively identifying cross‑sell and upsell opportunities. - Business Development & Market Expansion - Identify, evaluate, and activate new business opportunities that support the Estane TPU growth strategy. - Develop go‑to‑market strategies that address emerging market needs and drive new revenue streams. - Build and manage a robust sales pipeline, ensuring consistent opportunity development and progression. - Consultative Selling & Technical Partnership - Become a subject matter expert in TPU materials, applications, and industry dynamics. - Educate customers on technology capabilities, market trends, and application insights through presentations, technical discussions, and collaborative sessions. - Partner closely with R&D, marketing, and technical service teams to deliver customer‑focused solutions. - Market Insight & Strategic Influence - Maintain deep awareness of competitive activity, market shifts, and customer program developments. - Provide insights to internal stakeholders on product needs, pricing strategies, market conditions, and customer expectations. - Make recommendations on product mix, sourcing, and commercial strategies; negotiate agreements to closure. - Cross‑Functional Collaboration & Customer Support - Work collaboratively with internal teams to ensure customer programs are supported from concept through commercialization. - Coordinate with supply chain, marketing, technical service, and other partners to deliver seamless customer experiences. - Travel to customer sites to strengthen relationships and support key initiatives. Qualifications - Bachelor’s degree. - 5+ years of sales experience with demonstrated success in account management or business development. Requirements - Experience in technical or engineered material sales, specifically in a B2B environment. - Strong relationship‑building skills with a consultative sales approach. - Proficiency with CRM systems and tools such as Excel and PowerPoint. Benefits - Competitive salary with performance-based bonus plans. - 401(k) match + Age-Weighted Defined Contribution. - Comprehensive medical, dental & vision coverage. - Health Savings Account (HSA). - Paid holidays, vacation, and parental leave. - Flexible work environment. - Learning and development opportunities. - Career and professional growth. - Inclusive culture and vibrant community engagement.