• Develop and maintain a relationship of trust with the clients after the initial sales • Deploy account management strategies to reinforce Borealis growth (farming):  • Define growth plans on appointed client portfolio • Manage and master the financial aspects of your client portfolio • Identify new clients needs, and convert them into business opportunities • Deliver strong business presentations to key stakeholders, often at the executive level • Deliver constant proactivity to follow up and engage with clients, in alignment with internal expectations • Advise clients on system adoption:   • Analyze adoption level of Borealis by the client, define next objective sand roll out the appropriate strategy with key stakeholders • Understand new business requirements, help clients define their business processes and implement them into Borealis • Act as an advisor to propose the best solutions and practices in using Borealis  • Suggest smart work-arounds, adapted to clients context, to help them achieve their business objectives • Work directly with the SAAS to provide insightful reporting and KPIs • Work closely with surrounding teams to ensure client’s objectives are met • Scope and brief the Project and Technical teams for delivery of additional services • Ensure the client’s proper use of the Borealis Helpdesk and Helpcenter • Feed the Product team with quality information to align Borealis’ roadmap • Collaborate with Account directors on strategic accounts to sustain an optimal growth • Promote top of class practices around global Borealis’ usage

• Develop and maintain a relationship of trust with the clients after the initial sales • Deploy account management strategies to reinforce Borealis growth (farming):  • Define growth plans on appointed client portfolio • Manage and master the financial aspects of your client portfolio • Identify new clients needs, and convert them into business opportunities • Deliver strong business presentations to key stakeholders, often at the executive level • Deliver constant proactivity to follow up and engage with clients, in alignment with internal expectations • Advise clients on system adoption:   • Analyze adoption level of Borealis by the client, define next objective sand roll out the appropriate strategy with key stakeholders • Understand new business requirements, help clients define their business processes and implement them into Borealis • Act as an advisor to propose the best solutions and practices in using Borealis  • Suggest smart work-arounds, adapted to clients context, to help them achieve their business objectives • Work directly with the SAAS to provide insightful reporting and KPIs • Work closely with surrounding teams to ensure client’s objectives are met • Scope and brief the Project and Technical teams for delivery of additional services • Ensure the client’s proper use of the Borealis Helpdesk and Helpcenter • Feed the Product team with quality information to align Borealis’ roadmap • Collaborate with Account directors on strategic accounts to sustain an optimal growth • Promote top of class practices around global Borealis’ usage

• Build strong, trusted relationships with key stakeholders, acting as a strategic consultant • Maintain a deep understanding of client needs, challenges, and business objectives • Build strong, meaningful Territory & Account Plans • Provide proactive recommendations, introducing new solutions that add value and drive engagement • Ensure customer satisfaction and retention by delivering top-notch service and innovative solutions • Identify need to bring in additional DTN expertise and solution engineer resources for ongoing account expansion • Conduct regular business reviews with clients to uncover unmet needs • Strategically introduce new products, services, and solutions that align with client goals • Negotiate contract renewals above a set threshold, ensuring continued success and profitability • Continuously analyze accounts for new business opportunities, leveraging industry insights and customer feedback • Identify potential referrals, partnerships, and expansions within existing accounts

Role Description We are looking for an experienced and passionate leader to manage the Duty team within the Sensitive Claims Unit. This role reports to the Director, Sensitive Claims and is a key member of the Sensitive Claims leadership team. The role has oversight and responsibility of the sensitive claims duty team which delivers the following functions: - Triage and registration of claims - Delivery of responses to requests for information in accordance with the Privacy Act 2020 and the Official Information Act 1982 - Delivery of the Ministry’s sensitive claims Wellbeing Support Service to sensitive claimants Salary range: $107,120 - $160,680 per annum plus KiwiSaver. The successful candidate will be appointed at a salary which reflects individual skills and experience. Qualifications - Demonstrated people-centred leadership experience leading complex teams or work programmes - Strategic and operational leadership experience providing high-level oversight of complex or sensitive matters - Strong understanding of Te Tiriti o Waitangi and a demonstrated commitment to Māori-Crown partnership and equitable outcomes - Understanding of the Redress system and end-to-end claims management processes - The ability to lead, mentor and inspire others - Experience or ability to establish strong working relationships - Experience in developing and delivering integrated functional strategies and work programmes - Continuous improvement mindset and the courage to challenge inequitable systems and practices - The ability and willingness to adhere to the Public Service Standards of Integrity and Conduct Company Description The Sensitive Claims team leads and delivers the Ministry’s redress process for addressing claims of historic abuse or neglect in state schools. A sensitive claim is defined as a claim where an individual alleges that they were abused or neglected at a state or residential special school and is seeking some form of redress. We ensure claims are managed in a respectful, mana-enhancing way, and that claimants and their whānau are at the centre of everything we do. We also work closely with the Crown Response Office and other state redress agencies on delivering the Government’s Redress response to the recommendations of the Royal Commission of Inquiry into Abuse in State Care. Our group sits within Te Pou Taunaki | Learning Support group who are accountable for providing functional leadership to all learning support services spanning national functions and regional delivery, delivered either in-house, by education providers or by other providers.