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Founded in 1849, KeyBank is described as one of America's largest bank-based financial services companies with assets exceeding $140 billion. The company contin
Technical Lead
Location
New York + 3 moreAll locations: New York | North Carolina | Ohio | Pennsylvania
Posted
79 days ago
Salary
$96K - $181K / year
Seniority
Senior
Job Description
Technical Lead
KeyBank
• Lead solution architecture and technical design for IVR and voice bot initiatives. • Design and develop Node.js / TypeScript microservices aligned to cloud‑native and low‑latency voice requirements. • Own end‑to‑end delivery for complex features, from design through production. • Apply agentic AI patterns using Gemini, LangGraph, and LangChain to enhance conversational behavior. • Collaborate across the contact center technology ecosystem to support call routing, self‑service, and agent handoff scenarios. • Establish and enforce engineering standards, including code quality, testing, and deployment practices. • Perform code reviews and mentor engineers, raising the overall technical bar. • Apply SRE principles to ensure observability, resiliency, and production readiness. • Ensure solutions comply with security and regulatory requirements (PII / PCI).
Job Requirements
- 8+ years of software engineering experience, including 2+ years in a Tech Lead or Lead Engineer role.
- Strong, hands-on experience with Node.js / TypeScript.
- Proven experience designing and delivering cloud‑native solutions on GCP.
- Solid understanding of microservices architecture, APIs, and distributed systems.
- Hands‑on Kubernetes experience, including GKE cluster setup and platform operations.
- Experience with IVR, voice bots, or contact center technologies.
- Strong collaboration skills across engineering, product, and operations teams.
- Excellent technical judgment, communication, and problem‑solving skills.
Benefits
- Key has implemented an approach to employee workspaces which prioritizes in-office presence, while providing flexible options in circumstances where roles can be performed effectively in a mobile environment.
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