• Lead solution architecture and technical design for IVR and voice bot initiatives. • Design and develop Node.js / TypeScript microservices aligned to cloud‑native and low‑latency voice requirements. • Own end‑to‑end delivery for complex features, from design through production. • Apply agentic AI patterns using Gemini, LangGraph, and LangChain to enhance conversational behavior. • Collaborate across the contact center technology ecosystem to support call routing, self‑service, and agent handoff scenarios. • Establish and enforce engineering standards, including code quality, testing, and deployment practices. • Perform code reviews and mentor engineers, raising the overall technical bar. • Apply SRE principles to ensure observability, resiliency, and production readiness. • Ensure solutions comply with security and regulatory requirements (PII / PCI).

• Design and build a high-performance, fault-tolerant pricing engine from the ground up • Solve complex challenges in distributed systems, scalability, and reliability • Work across the stack—from low-level system interactions to distributed algorithms and APIs • Partner with engineers and stakeholders to shape the future of airline retailing technology

• Design, develop, and optimize backend services and APIs for high-load, distributed systems • Contribute to frontend components using React and Next.js when required • Ensure scalability, reliability, and security across all services • Apply best practices in software architecture, code quality, and testing • Participate in code reviews, mentoring, and technical discussions • Collaborate with product managers, designers, and other engineers to deliver end-to-end features

WHO WE ARE At Basis, we empower agencies and brands with cutting-edge software that automates digital media operations. Our all-in-one platform supports seamless planning, reporting, and financial reconciliation across direct, programmatic, search, and social media. We’re not just building advanced technology; we’re also building a culture where passionate, motivated individuals come together to drive meaningful change. Our commitment to inclusivity and growth ensures our employees thrive both professionally and personally. With our headquarters in Chicago, we offer flexible work options across the U.S. and Canada, including remote, hybrid, or on-site at headquarters. ABOUT THE TEAM Technology is at the core of what we do. Basis Technologies' innovative Engineering team designs and develops new features and integrations for Basis, our industry-leading, comprehensive software solution. Our platform processes over 300 billion events per day and uses AI and machine learning to automate and simplify the entire digital campaign process. This team is all about data—and in order to create value from the massive amount of data we collect, engineering leverages their dynamic Data Engineering, Data Science, and Business Intelligence teams to create insights that benefit the industry as a whole. WAYS YOU’LL CONTRIBUTE This role will be responsible for building out new products while updating and expanding our existing offerings. Other ways you will contribute to the team are by: - Leading projects spanning our entire tech stack while demonstrating and mentoring others on our best practices and high-quality standards. - Demonstrating strong collaboration through pull requests, demos, and working relationships. Give and receive feedback positively, identify risks and blockers as they arise. - Taking ownership over deliverables, quality, and support across your team's systems and components. Being accountable for driving projects from ideation through production. - Demonstrating a deep understanding of your team's business domain. Use your knowledge to identify risks and blockers during planning discussions. Ensure feasibility and alignment between business goals and technical implementation. - Bringing a positive attitude to work and embody Basis' core principles. WHAT YOU BRING TO THE TABLE - 5 years or more of professional software experience. - Experience planning and building production-level web applications using React and Ruby on Rails. - Experience leveraging modern development practices, including AI-assisted and agentic workflows - Strong grasp of data modeling, SQL, query optimization, tuning for read/write performance and scalability. - Experience or willingness to learn Java. - Experience with entire development cycle of projects - Knowledge and fluency in the tools used to build and maintain software: Git, Unix/Linux environments, and automated testing tools. BONUS POINTS - Bachelor’s degree in computer science, Engineering or related field - Enthusiastic growth-oriented mindset - Excited by a fast-paced product development environment - Passion for Ad-Tech OUR TECH STACK - Ruby, Java, JavaScript, React.js - PostgreSQL, MySql, Redis, MongoDB - Docker, Kubernetes, AWS - Kafka, RabbitMQ Integrity in Hiring At Basis, integrity is at the core of how we hire. To protect our candidates and our company, we verify identity, education, and employment history for all hires. Some roles may also require onsite or in-person interviews as part of the process. Any misrepresentation of identity, experience, or skills may result in removal from the hiring process or termination of employment. We value transparency and authenticity and expect the same from every applicant. Anything Else? Don’t have every skill listed? No problem! We know experience can be built in many ways. If you have relevant skills that aren't reflected in your resume, we encourage you to share them in an optional cover letter. Life With Basis We’re committed to our people’s growth and well-being because our success is tied to theirs. That’s why we’ve earned recognition as a top workplace, including: Ad Age, #1 Best Places to Work, WorkLife's #1 Most Committed to Work Life Balance, and the Chicago Tribune's Top Workplaces in Chicago. We offer competitive perks, including a flexible work week, 401k/RRSP matching, mental health support, paid sabbaticals, generous parental leave, flexible work options, and more. Basis is proud to be an equal-opportunity employer. We celebrate all team members regardless of gender identity, sexual orientation, race or cultural background, religion, disability, age, and beyond. If you need assistance with interview accessibility, please contact talent.acquisition@basis.com. Your privacy is important to us, view our policy here.