Role Description The Branch Support Specialist (BSS) is a member of the operations team under the supervision of the Regional Vice President of Operations. The BSS is responsible for assisting Care Coordinators within their assigned region with scheduling caregivers with clients and ensuring an outstanding client experience. The BSS works directly with our clients and their families to coordinate care services. This position promotes and supports the Company’s core values of Compassion, a positive Attitude, Respect and Excellence. - Cover early morning calls/Nexa messages - Assist assigned branches in daily operations; can be reassigned as needed - Placement of caregivers with clients based on needs and preferences - Manage client relations within assigned branches - Maintain cases and update schedule in system with all changes and additions - Place confirmation calls to appropriate responsible parties regarding schedule - Proactively reach out to clients to build relationship and identify ways to create optimal experience for clients - Assist recruiters with maintaining caregiver credentials and expiration dates and ensuring proper and current credentials are on file for all field personnel assigned - Collaborate with Care Support staff by providing daily communication reports and transfer of phone coverage - Maintain caregiver/client online record information and notify Payroll as appropriate - Review and update billing rates and pay rates; confirm mileage reimbursements - Maintain and audit client files per regional requirements - Ensure each client has a signed Service Agreement - Document caregiver and client incidents and complaints and follow up with the operations management and/or supervisory nurse as appropriate - Check and follow up on caregiver telephony - Review and respond to weekly reports - Maintain an up-to-date caregiver availability list daily - Follow up with caregivers who have not worked with the Company within the last month - Document and follow up on caregiver tardiness, call-offs, and other issues as appropriate in system; Notify operations leader for guidance on escalated issues - Support office operations and collaboration by responding to call volume, colleague absences and project implementations - Other duties as assigned Qualifications - College degree preferred - Minimum of one year experience in the employment placement field preferably in the health care industry; or two years administrative experience may substitute for employment placement experience - Excellent client/customer service skills - Previous computer experience, proficient with MS Office products - Proficient in problem solving, organization, and multitasking - Comfortable working collaboratively in cross-functional teams - Ability to communicate effectively, both verbally and in writing, with all levels of the organization Benefits - 💰 Competitive Base Pay: Among the highest in the homecare industry. - ❤️ Make a Difference: Help ensure clients receive the best care possible. - 🚀 Growth Opportunities: Room to advance and learn as we grow. - 🤝 Supportive Team: We value collaboration, compassion, and a good laugh. - 💻 Remote Flexibility: Work from anywhere with your own reliable device and stable internet connection. Company Description If you’re excited about the opportunity to join our team, where you’ll be appreciated, have a sense of purpose and inclusion and are willing to help us create a brighter, more compassionate care experience, we can’t wait to hear from you! Apply now and let’s make a difference together.

• Coordinate and audit electronic invoice submissions of the billing team. • Ensure all e-billing procedures are being followed in an accurate and timely manner. • Provide excellent customer service to internal and external customers; escalate any potential service delivery issues to the manager. • Document and maintain e-billing vendor instructions and templates. • Responsible for generating and reviewing monthly reports surrounding e-billing items to administer deadlines and maintain data that may require continuous follow up. • Mentoring assigned Billing Specialists: Guidance with electronic billing setups in 3E Matter Maintenance, eBillingHub, and third party electronic billing vendor websites. • Assistance with resolving invoice rejections and reductions. • Maintain electronic billing application; monitor outstanding and rejected electronically billed invoices: Assist receivable team with appropriate reports and work with group to ensure timely response in resolution of short paid electronic invoices. • Responsible for assisting with new client electronic billing setups. • Client Billing: Assist with initiating and implementing of all aspects of the monthly client billing process including: Maintain telephone and personal contact with clients, attorneys and staff on billing matters Modify time and cost entries as directed Compile necessary back-up documentation per client billing guidelines Acquire and maintain proper approval documentation Print/mail or electronically submit client invoices. • Utilize computerized accounting and billing software applications. • Maintain contact with attorneys, staff, and clients and observes confidentiality of client and firm matters. • Provide electronic billing education training as needed. • Evaluate and recommend new process improvements. • Perform special projects and other duties as assigned. • Manage the day-to-day changes required to maintain accurate client information

• Responsible for follow-up on insurance billing and appeals activities • Verifying accuracy and completeness of appeals and documentation • Contacting insurance companies to expedite appeals and payments • Performs collection follow-up duties on specific financial classifications • Makes collection calls to insurance companies and patients • Reviews remittance advises for rejection and accuracy of payment amounts • Verifies accuracy and completeness of charge tickets • Supports customer service unit in answering billing and collection questions

• Performs insurance follow-up billing and collection duties on various financial classifications to ensure timely and accurate payment of physician charges • Reviews patient accounts to verify accuracy of information including insurance, eligibility, invoice resolution, correspondence, remittances, and requests for additional information • Utilizes Epic, system tools, and payer websites for claim submission, claim status, attachments, eligibility, and authorization/referral inquiry • Consistently meets Quality Assurance (QA) and meaningful efficiency standards of working invoices/accounts each day and follows best practices for one-touch resolution as established within the department • Interacts with management and staff members to discuss issues