Role Description At H&R Block, the Vice President of Marketing Operations plays a critical enterprise role in bringing discipline, clarity, and scalability to how marketing plans, prioritizes, and operates. This leader owns the operating system that enables marketing teams to execute with rigor and transparency—aligning resources, budgets, workflows, and timelines to enterprise priorities. With broad, enterprise scope, the VP of Marketing Operations leads: - Annual and integrated planning - Marketing workflow and calendar management - Capacity and resource planning - Marketing budget oversight This role partners closely with Marketing leadership, Finance, and enterprise governance teams to drive operational excellence—so marketing teams can focus on delivering impact while operating with clarity and accountability. This role reports to the Chief Marketing Officer. You’ll have the opportunity to: - Operate at enterprise scale with visible impact on strategy and execution - Partner with senior leaders across Marketing, Finance, and the enterprise - Shape how marketing works today—and how it scales for the future Day to Day You’ll: - Lead the end‑to‑end annual marketing planning process (portfolio planning and operating cadence), ensuring consistency, rigor, and alignment to enterprise priorities across business units. - Own marketing budget management, in partnership with Finance, including planning and forecasting with the marketing leaders to ensure accuracy and transparency. - Serve as the primary marketing partner to enterprise governance, planning, and finance forums, ensuring alignment with organizational standards and priorities. - Drive integrated marketing planning across business units, aligning strategies, timelines, resources, and investments into a cohesive enterprise plan and roadmap. - Provide enterprise visibility into marketing capacity, utilization, and tradeoffs using data‑driven dashboards, KPIs, and OKRs to support prioritization and resourcing decisions. - Define and govern marketing intake, workflow, prioritization using clear demand‑management and portfolio governance models, and sequencing to improve speed, clarity, and execution quality. - Establish and oversee marketing project management standards to ensure delivery against commitments and timelines. - Select, implement, and continuously improve marketing operations, work management, and planning platforms that scale across teams and business units. - Own the enterprise marketing calendar, ensuring coordination, visibility, and deconfliction across teams and channels. - Build, lead, and develop high‑performing teams that set modern, enterprise‑ready operating standards. Qualifications - Bachelor’s degree in Business, Marketing, Operations, or a related field; MBA or advanced degree preferred (or equivalent progressive leadership experience) - 15+ years of progressive marketing, operations, or enterprise planning experience - Deep expertise in marketing planning and operating models, including annual planning and integrated roadmaps - Proven ownership of complex marketing budgets, with accountability for forecasting, pacing, and transparency - Hands‑on experience building scalable workflows, tools, and governance frameworks - Strong cross‑functional partnership experience with Finance, Enterprise Planning, PMO, or governance teams - Executive‑level communication and influence skills, with the ability to translate complex scenarios into decision‑ready insights - Demonstrated success leading teams through organizational, process, or tooling change while maintaining delivery - Experience operating at enterprise scale, across multiple business units or portfolios - Proven people leadership experience, including building and developing leaders - Experience with work management and planning platforms (e.g., Workfront, Jira, Asana, Smartsheet, Planview, Adobe, Salesforce, Marketo, Sprinklr, Allocadia, Anaplan, or similar enterprise tools) - Familiarity with marketing financial management, portfolio planning, or capacity planning systems Requirements - Strong background in capacity, resource, and workload planning - Demonstrated change leadership within large, complex organizations - 5+ years of senior leadership experience leading managers or directors Benefits - Competitive compensation and benefits to support your health and well-being - Eligibility for medical and prescription drug coverage - Participation in the H&R Block Retirement Savings Plan (401(k) Plan) - Access to the Employee Assistance Program - Participation in (virtual) fitness center programs - Associate discount program - Automatic enrollment in Business Travel Accident Insurance - Associate Tax Prep benefit Company Description Since 1955, we have been leaders in tax preparation, financial services, and small business solutions. With 70,000 associates and 9,000 retail tax locations across North America, Australia, Ireland, and India, we have helped millions of clients and countless communities. If you embrace challenges as opportunities, value winning as a team, and seek to make a meaningful difference, join us on our journey.

• The AVP, BSA Specialist, serves in an advisory and oversight capacity for BSA Institutional activities. • Primary responsibility for assessing the adequacy and effectiveness of governance, risk management, and internal controls for the Bank’s Third-Party Program Managers and cobranded programs. • Conduct due diligence on new Program Managers and cobrands to assess risks, controls, and risk appetite tolerance. • Lead BSA and Fraud oversight testing of Program Managers and cobrands and evaluate effectiveness and/or recommend action plans to remediate observed deficiencies. • Ensure adherence to Patriot Bank’s risk appetite statement and alignment with the bank’s policies, procedures, and strategic objectives. • Partner with business stakeholders such as Operations, Institutional Banking, and Compliance teams to strengthen payment program controls. • Deliver metrics to BSA leadership on a regular cadence that provides insight into the state of the Program Manager’s testing results. • Prepare management information (“MI”) utilized for executive reporting to risk committees and the Board on oversight results, trends, and alignment with Patriot Bank’s risk appetite. • Assist in the preparation of responses to internal audit, regulatory examinations, and external reviews as well as support remedial efforts. • Supports other initiatives, engagements, and projects as needed.

• Direct the provider network and contracting activities • Lead all aspects of provider network strategy including, access analysis, network operations • Support decision makers with analysis related to reimbursement and unit cost management • Oversee the coordination and negotiation for the contracting department • Establish the department’s strategic vision, objectives, and policies and procedures • Develop, implement and maintain production and quality standards for the Contracting department • Oversee network development staff and external consultants in the development of provider networks across expansion markets • Perform periodic analyses of the provider network from a cost, coverage, and growth perspective • Provide leadership in evaluating opportunities to expand or change the network to meet Company goals • Manage budgeting and forecasting initiatives for product lines to networks costs and provider contracts • Oversee analysis of claim trend data and/or market information to derive conclusions to support contract negotiations • Conduct periodic review of provider contracting rates to ensure strategic focus is on target with overall Company strategy • Support market expansion and M&A activities by leading provider contract analysis related to due diligence • Assist health plan CEO and/or COO vendors in key provider relations and strategy • Ability to travel

Role Description The Vice President of Solutions & Implementations – Americas is a senior executive responsible for leading Nuvei’s technical client-facing functions across North America and Latin America. This role combines leadership of Solution Engineering, Implementation Engineering, and Technical Success Management teams with commercial ownership for pre-sale solutioning, deployment excellence, and long-term technical relationship growth. The VP is accountable for shaping regional strategy, driving operational excellence, and fostering best-practice utilization of Nuvei’s payment products, features, and capabilities across a diverse portfolio of enterprise clients and partners. This position requires deep expertise in U.S. acquiring, ACH, and card-not-present ecosystems, as well as strong working knowledge of key LATAM markets including Brazil, Mexico, Colombia, and Argentina. Key Responsibilities - Strategic, Regional & Organizational Leadership - Define and execute the technical solutions and implementation strategy for the Americas, aligned with Nuvei’s commercial, product, and operational objectives. - Build and scale high-performing teams across Solution Engineering, Implementation Engineering, and Technical Success Management. - Drive excellence in pre-sale engagement, technical validation, integration frameworks, and go-live delivery. - Represent the region in global programs, planning cycles, and cross-functional initiatives. - Commercial & Client Growth Leadership - Partner with Sales, Partnerships, and Product to support enterprise deals with robust technical consultation and solution architecture. - Lead technical engagements that increase conversion rates from lead-to-live and accelerate deployment of Nuvei’s services. - Strengthen long-term technical relationships with key accounts across gaming, retail, eCommerce, travel, financial services, marketplaces, and platform clients. - Serve as executive sponsor for strategic accounts, ensuring best-practice utilization of payment flows, features, and optimization methods. - Technical Excellence & Implementation Delivery - Oversee end-to-end implementation projects, ensuring high-quality onboarding, API adoption, orchestration configuration, and compliance alignment. - Establish regional methodologies for solution design, payment orchestration, API usage, tokenization, authentication, risk/chargeback flows, and reconciliation frameworks. - Govern technical standards, documentation, and validation procedures to ensure reliable, scalable, and predictable delivery. - Partner & Ecosystem Leadership - Lead technical engagement with U.S. sponsor banks, acquiring partners, ACH gateway providers, and relevant regulatory bodies. - Guide integrations and ongoing utilization of payment methods in LATAM, including Pix (Brazil), SPEI (Mexico), local processors in Argentina and Colombia, and alternative payment methods. - Identify performance gaps, product opportunities, and ecosystem requirements that drive product roadmaps. - Team Leadership & People Development - Mentor, coach, and develop regional leaders and experts across Solutions, Implementation, and Technical Success. - Foster a culture of accountability, technical excellence, innovation, and proactive ownership. - Oversee workforce planning, training, certifications, promotion paths, and succession planning for all technical client-facing teams. - Cross-Functional Collaboration - Partner with Engineering, Product, Risk, Compliance, and Support to escalate issues, influence product roadmaps, and align on delivery priorities. - Translate complex commercial requirements into scalable technical solutions and platform capabilities. - Lead or contribute to strategic programs involving new product launches, payment method expansions, or operational transformations. Qualifications - 12+ years in payments, card acquiring, ACH processing, or financial technology roles. - 8+ years leading technical organizations such as Solution Engineering, Implementation, Technical Success, or Technical Account Management. - Proven experience in the U.S. payments landscape, including ACH, acquiring models, risk & compliance frameworks, and payment optimization. - Strong understanding of Latin American payments: Pix (Brazil), SPEI (Mexico), local card schemes, and region-specific regulatory and operational requirements. - Demonstrated ability to lead large-scale technical programs and manage complex enterprise integrations. Technical Skills - Deep knowledge of APIs, SDKs, iFrame integrations, authentication flows, tokenization, routing/orchestration, and reconciliation. - Experience with SaaS platforms, payment gateways, web applications, and common integration technologies (HTML, CSS, JavaScript, SSO, HTTP). - Strong analytical capabilities: data modeling, KPIs, SQL familiarity, and performance optimization techniques. Leadership & Communication - Exceptional ability to lead multi-disciplinary teams across multiple geographies and cultures. - Experience working with C-level executives, commercial leaders, and engineering/product leadership. - Strong stakeholder management, decision-making, negotiation, and executive communication skills. Education - B.S. in Computer Science, Information Systems, Engineering, or related field. - MBA or Master’s degree preferred.