• Define and execute test strategies across legacy and modernized applications (functional, regression, integration) • Build and maintain automated testing suites and ensure they are executed consistently in CI/CD pipelines • Implement quality gates and release readiness criteria (test coverage, regression pass rates, defect thresholds) • Perform exploratory testing and coordinate defect triage with engineering teams • Support performance and reliability testing where needed; validate key user journeys and critical flows • Validate resiliency and DR readiness from an application behavior perspective (failover, recovery validation support) • Produce quality reporting (defect trends, root cause patterns, release quality metrics) • Maintain test documentation aligned to enterprise delivery standards • Develop or contribute to the technical backlog, epics and user stories in conjunction with the architect

• Work closely integrated with the development team to promote quality from the earliest stages of the software lifecycle; • Plan, design and execute functional, integration, regression and exploratory tests according to delivery criticality; • Validate complex business flows related to the insurance market; • Identify, record, track and support the resolution of defects and improvement opportunities; • Ensure traceability between requirements, test cases, and evidence; • Participate in agile ceremonies and support the team in defining acceptance criteria; • Manage incidents and requests using tools such as Jira; • Contribute to the evolution of processes, best practices and a quality-driven culture.

• Conduct routine and random audits of healthcare billing transactions including charges, payments, claims follow-up, denials, and AR activities • Review daily, weekly, and monthly productivity reports of billing associates • Validate logged production against actual completed work • Investigate quota discrepancies, overstatements, duplicate entries, or unsupported outputs • Monitor AR aging inventory and collector activity • Audit follow-up actions for unpaid, denied, underpaid, or pending claims • Ensure adherence to client SOPs, HIPAA standards, internal controls, and company policies • Monitor completion of required trackers, checklists, and month-end deliverables • Support implementation of new controls, metrics, and process enhancements • Prepare QA scorecards, performance dashboards, and error trend analysis • Present findings to Team Leads, Supervisors, and Management • Provide structured feedback to employees and leaders based on audit results.

• Work with the team during development sprints to specify test scenarios and execute manual tests on applications (web/desktop/mobile apps); • Collaborate with the team to ensure prerequisites for test execution are met; • Assist in training other team members on processes and technologies used; • Propose process improvements to the team that enhance the quality of our deliverables; • Introduce tools, processes and methodologies that increase work efficiency; • Participate in the development, maintenance and evolution of applications/frameworks for test automation; • Develop and support applications aimed at integrating automation frameworks with project and test management systems; • Actively contribute to the management and construction of Quality Gates and automated test structures within the CI pipeline.