Role Description We’re looking for a highly organized and detail-oriented Talent Specialist to support our growing Talent team. This role will play a critical part in delivering an exceptional candidate experience by owning interview scheduling, coordinating hiring logistics, and supporting recruiting operations. You’ll partner closely with recruiters, hiring managers, and cross-functional stakeholders to ensure a seamless and efficient hiring process from initial outreach through offer stage. What You’ll Do - Coordinate and schedule candidate interviews across multiple time zones, ensuring a smooth and timely process - Manage complex calendars for candidates, recruiters, and hiring teams - Organize and facilitate interview debriefs, ensuring timely feedback collection - Maintain and update candidate records in the ATS with a high degree of accuracy - Support recruiting operations, including reporting, process improvements, documentation, and ad hoc assignments - Partner with recruiters to optimize interview workflows and candidate experience - Troubleshoot scheduling conflicts and proactively resolve issues - Assist with offer coordination and pre-boarding logistics as needed - Help drive operational excellence by identifying inefficiencies and proposing scalable solutions through AI enhancements Qualifications - 2–3 years of experience in recruiting coordination, talent operations, or a similar role - Strong organizational and time management skills with exceptional attention to detail - Ability to manage multiple priorities in a fast-paced environment - Excellent communication and interpersonal skills - Experience with applicant tracking systems (ATS) and scheduling tools (e.g., Greenhouse, Lever, GoodTime, Gem or similar) - A proactive, problem-solving mindset with a focus on continuous improvement - High level of professionalism and ability to handle sensitive information Requirements - Nice to Have - Experience working in a high-growth startup or scaling environment - Familiarity with recruiting metrics and reporting - Interest in improving processes and building operational frameworks with Claude AI, Chat GPT, Gemini, or similar platforms. Why This Role Matters This role is essential to delivering a best-in-class hiring experience. As a Talent Specialist, you’ll be a part of our recruiting operations team—ensuring every candidate interaction reflects BioRender’s commitment to excellence.

• Own the onboarding and early success of each customer • Launch and monitor ads, website, and funnel performance • Diagnose issues across the full funnel (ads, traffic, conversion, lead quality, customer behavior) • Identify where performance is breaking and take action • Work directly with customers to ensure they are following through on leads and processes • Coordinate with internal teams to resolve product gaps or issues • Continuously improve how Wonderly performs across customers

• Manage, coach and develop an onboarding team (approximately 5–8 colleagues) • Introduce new tools and automation solutions to increase efficiency • Work closely with Sales, Product Management and Engineering/Tech • Establish a proactive, solution-oriented escalation process • Define, monitor and report relevant metrics (Time-to-Value, churn risk, NPS during onboarding)

Role Description Für unser Customer Success-Team suchen wir eine engagierte Führungskraft, die den Onboarding-Prozess unserer Neukunden strategisch weiterentwickelt und vorantreibt. - Teamführung & -entwicklung - Steuerung, Coaching und Weiterentwicklung eines Onboarding-Teams (ca. 5–8 Kolleg:innen) - Führen von Zielvereinbarungsgesprächen und Performance-Reviews - Onboarding-Strategie - Weiterentwicklung und Optimierung standardisierter Onboarding-Prozesse und Best Practices - Einführung neuer Tools und Automatisierungslösungen zur Effizienzsteigerung - Projekt- und Stakeholder-Management - Enge Abstimmung mit Sales, Produktmanagement und Technik - Kundenkommunikation & Eskalationsmanagement - Aufbau eines proaktiven, lösungsorientierten Eskalationsprozesses - Sicherstellung einer herausragenden Kundenerfahrung während der Implementierungsphase - Reporting & KPIs - Definition, Monitoring und Reporting relevanter Kennzahlen (Time-to-Value, Churn-Risiko, NPS im Onboarding) - Ableitung datengetriebener Optimierungsmaßnahmen - Identify, prioritize, and help develop AI use cases that boost efficiency across internal teams. - Maintain and enhance AI-driven automations, such as: - Automated ticket classification & routing - AI-based CRM data cleaning - Automated report generation - Contract data extraction & validation - Forecasting, anomaly detection & alerts - Support the development of an internal AI Enablement Framework. Qualifications - Mehrjährige Berufserfahrung im Customer Onboarding, Customer Success oder in vergleichbaren Rollen, idealerweise in einem SaaS-Unternehmen - Erste Führungserfahrung (Teamgröße: 5+ Mitarbeiter:innen) - Hohe Affinität zu Prozessoptimierung und Automatisierung (z. B. Zapier, HubSpot Workflows) - Nice to have: Erfahrung mit Prozessautomatisierung oder AI-Tools (Zapier, HubSpot Workflows, GPT-basierte Automatisierungen) - Nice to have: Ausgeprägte Projektmanagement-Skills und Erfahrung mit Tools wie Jira, Asana oder Monday.com Benefits - Wir sind dieses Jahr 10 Jahre alt geworden und sind als Spezialisten in der Gastronomie/Lieferindustrie bekannt. - Wir bieten dir die Möglichkeit, dein Talent und deine Ideen zu formen. Du hast Freiheit und Verantwortung in deiner täglichen Arbeit innerhalb deines Teams. - Du erhältst erstklassige Ausrüstung, um deine Arbeit erfolgreich auszuführen. - Persönliches Wachstum und kontinuierliches Lernen haben bei uns oberste Priorität. - Firmenrabatte (CorporateBenefits), Zugang zu mehreren Mitarbeiterrabatten - Rabatt auf eine Fitnessstudio-Mitgliedschaft - E-Learning-Möglichkeiten - Mental Health-App-Einrichtung: InstaHelp Company Description At SIDES, we are transforming the gastronomic delivery industry with our cutting-edge, cloud-based software. Our innovative, modular system is designed to meet the unique needs of each business, providing flexibility and scalability. With modules such as POS systems, webshops, apps, call centers, merchandise management, and vehicle and fleet management, we empower our clients to excel. Join SIDES and be part of a dynamic team dedicated to driving success in the delivery service industry through technology and innovation. Experience the future with us and make a real impact.