• Provide enterprise leadership, strategy, and accountability for customer master data across the organization. • Own the definition, governance, quality, prioritization, and execution of customer master data. • Establish clear ownership for customer master entities, attributes, hierarchies, and identifiers across systems. • Design and lead the Customer Master Data governance framework. • Provide oversight and direction to customer account maintenance, stewardship, and data operations teams. • Partner with IT and Enterprise Data teams on the design and evolution of MDM platforms.

Role Description The Senior Director of Project Management is accountable for the performance, consistency, and evolution of the Project Management function at TriVoca. This role leads a team of Associate Directors (ADPMs) and indirectly oversees all Project Managers, ensuring high-quality execution, strong client outcomes, and operational excellence at scale. This leader is responsible for setting and enforcing standards across project delivery, driving continuous process improvement, and building a high-performing, accountable team. They serve as a critical thought partner to senior leadership, bringing forward insights from frontline teams to inform strategy, improve systems, and proactively address risks. The Senior Director must be equally effective in managing up, down, and across the organization—holding teams accountable, influencing cross-functional partners, and challenging the status quo to drive meaningful improvement. Qualifications - Bachelor’s degree or equivalent experience required - 8+ years of experience in qualitative market research or a related field - Proven experience leading managers (e.g., Associate Directors or equivalent) and indirectly managing larger teams - Demonstrated success improving team performance, operational processes, and delivery consistency - Experience managing high-volume, fast-paced project environments with competing priorities - Strong ability to influence senior stakeholders and cross-functional partners - Exceptional communication, organizational, and problem-solving skills Requirements - Own the performance of all Associate Directors (ADPMs), including coaching, development, and performance management - Establish clear expectations and accountability measures across ADPMs and Project Managers - Monitor team performance trends, including quality, communication, delivery consistency, and client feedback; take decisive action to address gaps - Partner with HR and senior leadership to address performance issues, including low performance, in a timely and effective manner - Build a culture of ownership, accountability, and continuous improvement across the Project Management organization - Own the development, implementation, and enforcement of SOPs and best practices across Project Management - Drive consistency in project execution, communication standards, and escalation management - Identify systemic issues impacting delivery; lead root-cause analysis and implement sustainable solutions - Ensure workflows, tools, and systems (including project management and recruiting platforms) support efficient, scalable delivery - Continuously evaluate and improve processes to enhance both client and team experience - Develop ADPMs into strong, consistent leaders who effectively manage team performance and client delivery - Standardize how ADPMs coach, escalate, and manage projects across the organization - Ensure ADPMs are proactively identifying risks, managing capacity, and addressing issues before they impact clients - Reinforce expectations that team improvement and process improvement are core responsibilities of leadership roles - Serve as a thought partner to the SVP of Qualitative Operations, providing clear, actionable insights on team performance, risks, and opportunities - Translate frontline team feedback into recommendations for process, staffing, and system improvements - Proactively surface risks related to capacity, delivery, and client experience, along with proposed solutions - Align Project Management performance with broader organizational goals and client expectations - Partner closely with Recruiting Leadership to jointly own delivery outcomes, ensuring strong alignment between project management and recruiting from feasibility through fieldwork execution - Establish and reinforce consistent communication channels and expectations between Project Management and Recruiting teams - Develop and maintain a continuous feedback loop between functions to strengthen collaboration, improve efficiency, and address breakdowns quickly - Collaborate to strategize, troubleshoot, and resolve project-related challenges, particularly for complex or at-risk studies - Partner on planning and execution strategies for difficult or low-incidence recruits, ensuring realistic approaches and aligned expectations - Drive accountability and clarity across teams, particularly in high-pressure or complex scenarios, balancing client needs with operational realities - Lead the team through operational and system changes, ensuring strong adoption, accountability, and minimal disruption - Challenge existing processes and drive meaningful improvements, even when change requires difficult conversations - Identify opportunities to enhance efficiency, scalability, and overall team effectiveness Benefits - PTO - Health benefits (medical, dental, vision) - 401k with employer match

Role Description Citizens Corporate Banking is seeking a Director colleague to support Diversified Industries. The VP will play a key role on deal teams and coordinating projects and will interact with Senior Bankers, Senior Management, Portfolio Management, product partners, and other groups within Citizens. Our team of experienced bankers helps companies execute on valuable business opportunities by offering a full range of Corporate and Investment Banking products and services. Our Corporate Banking platform is national, therefore we are flexible on location for this role. - Support Senior Bankers with prospecting, new business ideas, and business development efforts - Leverage deep knowledge of the Diversified Industries to drive dialogue and deliver tailored financial solutions to clients and prospects - Preparing and reviewing marketing materials / pitchbooks for client meetings and internal memorandums / presentations - Act as liaison for Senior Bankers and clients, as well as partner with Portfolio Management, Leveraged Finance, Capital Markets, and Risk Management on all approval and committee requests - Conduct company and industry research - Analyze financial model output and client information to prioritize data and present conclusions for discussion purposes - Lead client planning and demonstrate proficiency with key products - Responsible for mentoring and developing junior team members - Responsible for a portfolio of clients and direct business development of N2N clients based on experience level - Other duties as assigned Qualifications - 7+ years Corporate or Investment Banking experience with a financial institution - Growth mindset with desire to learn and follow directions well - Ability to function as part of a flat organization, manage several projects at once and work effectively as an individual and as part of multiple teams - Excellent oral and written communication skills with the ability to express ideas in an organized and articulate manner - Ability to follow-up independently and consistently in a timely manner - Demonstrated aptitude for quantitative and qualitative analysis including: financial statement analysis, financial modeling and company or industry analysis - Self-starting team player who can think strategically and excel in a fast-paced, entrepreneurial work environment - High degree of maturity and integrity with a positive and hardworking attitude - Excellent attention to detail - Full command of Microsoft Word, Excel and PowerPoint - Experience with related financial services software a plus - Demonstrated business development success - Ability to travel for business is required Requirements - Bachelors Degree required - Masters Degree preferred - 79 & 63 Licenses preferred Hours & Work Schedule - Hours per Week: 40 - Work Schedule: Monday - Friday Equal Employment Opportunity Citizens, its parent, subsidiaries, and related companies (Citizens) provide equal employment and advancement opportunities to all colleagues and applicants for employment without regard to age, ancestry, color, citizenship, physical or mental disability, perceived disability or history or record of a disability, ethnicity, gender, gender identity or expression, genetic information, genetic characteristic, marital or domestic partner status, victim of domestic violence, family status/parenthood, medical condition, military or veteran status, national origin, pregnancy/childbirth/lactation, colleague’s or a dependent’s reproductive health decision making, race, religion, sex, sexual orientation, or any other category protected by federal, state and/or local laws. At Citizens, we are committed to fostering an inclusive culture that enables all colleagues to bring their best selves to work every day and everyone is expected to be treated with respect and professionalism. Employment decisions are based solely on merit, qualifications, performance and capability. Background Check Any offer of employment is conditioned upon the candidate successfully passing a background check, which may include initial credit, motor vehicle record, public record, prior employment verification, and criminal background checks. Results of the background check are individually reviewed based upon legal requirements imposed by our regulators and with consideration of the nature and gravity of the background history and the job offered. Any offer of employment will include further information.

Title: Director, Analytics Product Location: Dublin, Ohio; US Remote Department: Product Job Description: Who we are Founded in 1999 and headquartered in Central Ohio, we’re a privately-owned, independent healthcare navigation organization. We believe that no one should have to navigate the cost and complexity of healthcare alone, and we’re on a mission to make healthcare simpler and more effective for our millions of members. Our big-hearted, tech-savvy team fights to ensure that our members get the care they need, when they need it, at the most affordable cost – that’s why we call ourselves Healthcare Warriors®. We’re committed to building diverse and inclusive teams – more than 2,000 of us and counting – so if you’re excited about this position, we encourage you to apply – even if your experience doesn’t match every requirement. About the role The Director of Analytics Product owns the strategy, development, and delivery of analytics products that demonstrate measurable value to clients. This role translates complex healthcare data into actionable insights, scalable reporting, and data products that clearly articulate ROI, cost savings, and outcomes. Sitting at the intersection of product management, healthcare economics, and advanced analytics, this leader ensures analytics products enable clients to see the impact of our services through scalable, accurate, and compelling insights. The ideal candidate brings a true product mindset, paired with deep healthcare domain expertise, high data fluency, and a proven ability to connect analytics to meaningful financial and operational impact for both clients and the business. Location: This position is located at our Dublin, OH campus or may work remotely anywhere in the United States of America. What you’ll do (Essential Responsibilities) Analytics Product Strategy & Execution - Own and deliver the Analytics Product roadmap, including dashboards, reporting platforms, and scalable data products. - Translate client, market, and business needs into productized analytics solutions (not ad hoc reporting). - Define product requirements across KPIs, data models, and user experience. - Balance near-term delivery with long-term product scalability and platform strategy. - Ensure consistent, high-quality, and timely delivery of analytics capabilities. Value Demonstration & Healthcare ROI - Design products that clearly articulate ROI, outcomes, and cost savings. Translate into actionable insights and decision-support tools. - Partner with commercial and client teams to align on value narratives. - Ensure analytics directly support client retention and growth. - Lead development of analytics supporting: - Population health management - Care gap identification and closure - Provider performance and benchmarking - Incorporate key healthcare economic concepts, including: - Risk adjustment (e.g., HCC) - Care gap identification and closure - Provider performance and benchmarking - PMPM cost analysis Data, Platform & Cross-Functional Alignment - Partner closely with Data Engineering (data models, pipelines, platforms). - Ensure data accuracy, consistency, scalability, and governance. - Drive adoption of standardized metrics, definitions, and data layers. - Collaborate with data science and engineering to operationalize advanced analytics. - Align analytics products with enterprise data strategy. Team Leadership & Delivery Excellence - Lead and develop a team of Analytics Product Owners. - Drive backlog discipline, prioritization, and execution rigor. - Instill a product mindset focused on user value, adoption, and outcomes. - Ensure alignment between team output and strategic priorities. Performance, Adoption & Insights Enablement - Define and track KPIs tied to: - Client outcomes (financial and clinical) - Product adoption and engagement - Time-to-insight and decision-making effectiveness - Enable self-service analytics while maintaining governance and data integrity. - Translate complex analytics into clear, compelling business narratives. - Drive continuous improvement of insights and user experience. - All other duties as assigned. What you’ll bring (Qualifications) - Experience: 8–12+ years of experience in Product Management, with a focus on data and analytics products. - Proven ability to build and scale analytics products (not just reporting) that drive measurable business outcomes. - Deep experience in healthcare analytics, including payer, provider, or healthcare technology environments. - Strong understanding of: - Value-Based Care (VBC) models - Healthcare economics and cost drivers - Claims, clinical, and provider data - Experience designing and delivering client-facing analytics products that demonstrate ROI. - Strong data fluency, including: - KPI design and metric standardization - Data modeling concepts and analytics workflows - BI tools (e.g., Tableau, Power BI) - Demonstrated ability to partner cross-functionally with data engineering, data science, finance, and business stakeholders. - A high degree of personal accountability and trustworthiness, a commitment to working within Quantum Health’s policies, values and ethics, and protecting the sensitive data entrusted to us. Preferred Qualifications - Experience with risk adjustment models (e.g., HCC) and actuarial methodologies. - Background in population health or care management analytics platforms. - Experience with SaaS or platform-based analytics products. - Experience quantifying and communicating healthcare ROI. #LI-Hybrid #LI-Remote What’s in it for you - Compensation: Competitive base and incentive compensation - Coverage: Health, vision and dental featuring our best-in-class healthcare navigation services, along with life insurance, legal and identity protection, adoption assistance, EAP, Teladoc services and more. - Retirement: 401(k) plan with up to 4% employer match and full vesting on day one. - Balance: Paid Time Off (PTO), 7 paid holidays, parental leave, volunteer days, paid sabbaticals, and more. - Development: Tuition reimbursement up to $5,250 annually, certification/continuing education reimbursement, discounted higher education partnerships, paid trainings and leadership development. - Culture: Recognition as a Best Place to Work for 15+ years, dedication to diversity, philanthropy and sustainability, and people-first values that drive every decision. - Environment: A modern workplace with a casual dress code, open floor plans, full-service dining, free snacks and drinks, complimentary 24/7 fitness center with group classes, outdoor walking paths, game room, notary and dry-cleaning services and more What you should know - Internal Associates: Already a Healthcare Warrior? Apply internally through Jobvite. - Process: Application > Phone Screen > Online Assessment(s) > Interview(s) > Offer > Background Check. - Diversity, Equity and Inclusion: Quantum Health welcomes everyone. We value our diverse team and suppliers, we’re committed to empowering our ERGs, and we’re proud to be an equal opportunity employer. - Tobacco-Free Campus: To further enable the health and wellbeing of our associates and community, Quantum Health maintains a tobacco-free environment. The use of all types of tobacco products is prohibited in all company facilities and on all company grounds. - Compensation Ranges: Compensation details published by job boards are estimates and not verified by Quantum Health. Details surrounding compensation will be disclosed throughout the interview process. Compensation offered is based on the candidate’s unique combination of experience and qualifications related to the position. - Sponsorship: Applicants must be legally authorized to work in the United States on a permanent and ongoing future basis without requiring sponsorship. - Agencies: Quantum Health does not accept unsolicited resumes or outreach from third-parties. Absent a signed MSA and request/approval from Talent Acquisition to submit candidates for a specific requisition, we will not approve payment to any third party. Reasonable Accommodation: Should you require reasonable accommodation(s) to participate in the application/interview/selection process, or in order to complete the essential duties of the position upon acceptance of a job offer, submit a recruitment accommodation request. Recruiting Scams: Unfortunately, scams targeting job seekers are common. To protect our candidates, we want to remind you that authorized representatives of Quantum Health will only contact you from an email address ending in @quantum-health.com. Quantum Health will never ask for personally identifiable information such as Date of Birth (DOB), Social Security Number (SSN), banking/direct/tax details, etc. via email or any other non-secure system, nor will we instruct you to make any purchases related to your employment. If you believe you’ve encountered a recruiting scam, report it to the Federal Trade Commission and your state’s Attorney General.