• Work remotely with customers to diagnose BAXS instruments like X-ray diffractometers, Fluorescence spectrometers, Single crystal diffractometers, Optical emission spectrophotometers • Optimize instrument and/or accessory performance to meet specification • Create and maintain record of activity in support database • Provide a great customer experience through the entire support process • Effectively communicate with end-users to identify and resolve technical issues

• Serves as the main point of contact for our service desk requests • Supports our customers through their inquires with a supportive and patient demeanor • Participates in software testing and our integration with the ESRI products • Solves software-related problems that our customers encounter • Coordinates with colleagues for more advanced issues and to share customer feedback • Prepares written training materials to be used by our Solutions teams as well as training videos for our customers

• Provide support to partner accountants via chat, Google Meet, or phone; • Quickly and accurately resolve partner accountants' questions about the Accountant Panel module; • Create step-by-step guides for procedures performed in the system, in image, text, or video formats, to address clients' questions; • Escalate systemic or seemingly unsolvable issues to the Product Specialists team for analysis and resolution; • Redirect any inquiries (chat or phone) outside your area of responsibility to the appropriate department, ensuring the client is assisted by the correct team; • Work consultatively, going beyond immediate requests and seeking to understand whether the accountant is receptive to additional value-added offerings from the Omie ecosystem.

Role Description As a Civil BIM Specialist (Civil Engineer), you will create accurate and detailed BIM models for civil (ideally infrastructures or utilities). Your role involves reviewing project specifications and design information to ensure constructible, precise, and high-quality models. You will work both autonomously and as part of a team, identifying and resolving conflicts during the modeling process and ensuring the final product meets client expectations. Key Responsibilities - Modeling and Design: Develop accurate structural and civil BIM models using Revit as the main tool, with Navisworks for coordination. Experience with Civil 3D is a strong plus. - Review and Analysis: Interpret and analyze project documents, such as structural drawings, specifications, and submittals, ensuring accuracy and constructability. - Conflict Resolution: Identify and resolve potential clashes during modeling and coordination with other disciplines. - Collaboration: Work closely with other engineers, architects, and project managers to deliver integrated BIM solutions. Qualifications - At least 3 years of experience in civil modeling within BIM projects. - Proficiency in Revit is required. Experience with Navisworks, Civil 3D, and ArcGIS is desirable. - Degree in Civil Engineering. - Proficient or advanced level of English (spoken and written) is a MUST. Benefits - Work from Anywhere: Flexibility to work remotely or from a coworking space. - No Policy for PTO: Recharge with flexible paid time off when you need it. - Wellness & Culture: Freedom and responsibility culture, healthy snack allowances, fun challenges and team celebrations. - Continuous Learning: Programs to develop your technical and soft skills. - Work Equipment to Keep You Productive: We provide everything you need to create the perfect workspace. - Tech & Office Allowances: Upgrade your workspace with our one-time allowances. With "Pimp up your Devices," and “Home Office set up allowance” you can upgrade gadgets for a better experience. - Monthly Internet Allowance: Stay connected with a monthly allowance for internet and expenses. - Highly Competitive Compensation Package: Includes both fixed and variable payments, all processed in our local currency, USD. Compensation Compensation will be in USD, competitive, and commensurate with experience. Contact Information Apply through the link. Before you apply, make sure your CV is in English, otherwise your application can’t be considered.