• Provide support to partner accountants via chat, Google Meet, or phone; • Quickly and accurately resolve partner accountants' questions about the Accountant Panel module; • Create step-by-step guides for procedures performed in the system, in image, text, or video formats, to address clients' questions; • Escalate systemic or seemingly unsolvable issues to the Product Specialists team for analysis and resolution; • Redirect any inquiries (chat or phone) outside your area of responsibility to the appropriate department, ensuring the client is assisted by the correct team; • Work consultatively, going beyond immediate requests and seeking to understand whether the accountant is receptive to additional value-added offerings from the Omie ecosystem.

Role Description As a Civil BIM Specialist (Civil Engineer), you will create accurate and detailed BIM models for civil (ideally infrastructures or utilities). Your role involves reviewing project specifications and design information to ensure constructible, precise, and high-quality models. You will work both autonomously and as part of a team, identifying and resolving conflicts during the modeling process and ensuring the final product meets client expectations. Key Responsibilities - Modeling and Design: Develop accurate structural and civil BIM models using Revit as the main tool, with Navisworks for coordination. Experience with Civil 3D is a strong plus. - Review and Analysis: Interpret and analyze project documents, such as structural drawings, specifications, and submittals, ensuring accuracy and constructability. - Conflict Resolution: Identify and resolve potential clashes during modeling and coordination with other disciplines. - Collaboration: Work closely with other engineers, architects, and project managers to deliver integrated BIM solutions. Qualifications - At least 3 years of experience in civil modeling within BIM projects. - Proficiency in Revit is required. Experience with Navisworks, Civil 3D, and ArcGIS is desirable. - Degree in Civil Engineering. - Proficient or advanced level of English (spoken and written) is a MUST. Benefits - Work from Anywhere: Flexibility to work remotely or from a coworking space. - No Policy for PTO: Recharge with flexible paid time off when you need it. - Wellness & Culture: Freedom and responsibility culture, healthy snack allowances, fun challenges and team celebrations. - Continuous Learning: Programs to develop your technical and soft skills. - Work Equipment to Keep You Productive: We provide everything you need to create the perfect workspace. - Tech & Office Allowances: Upgrade your workspace with our one-time allowances. With "Pimp up your Devices," and “Home Office set up allowance” you can upgrade gadgets for a better experience. - Monthly Internet Allowance: Stay connected with a monthly allowance for internet and expenses. - Highly Competitive Compensation Package: Includes both fixed and variable payments, all processed in our local currency, USD. Compensation Compensation will be in USD, competitive, and commensurate with experience. Contact Information Apply through the link. Before you apply, make sure your CV is in English, otherwise your application can’t be considered.

Role Description We’re looking for a Senior Technical Support Engineer who’s equal parts problem-solver, translator, and customer hero. You’ll be the go-to person when customers hit snags with Chainguard Images, digging into technical mysteries, keeping folks informed, and partnering with Engineering to squash bugs before they cause chaos. This isn’t just “reset the password and move on” support: you’ll work on real, complex issues with modern tools (Docker, Kubernetes, GitHub, Helm charts, Terraform, etc.), make customers feel like superheroes themselves, and help shape how Chainguard delivers world-class support. Serious work, fun team, big impact. - Be the frontline agent: Triage, investigate, manage, and annihilate complex customer issues involving Chainguard Images. - Escalate wisely: Engage the Engineering team when things get spicy. - Communicate like a pro: Keep customers (and your SLAs) happy, informed, and impressed. - Bridge the tech lingo divide: Explain things clearly to both code whisperers and non-tech humans. - Document like a librarian: Create detailed write-ups of new issues and throw helpful Knowledge Base nuggets into the mix. - Channel your inner detective: Prioritize your own queue, drive clarity in communication, and proactively guide issues to resolution. - Speak up smartly: Push bugs, feature requests, and hidden gremlins up to Engineering and GTM teams. - Learn, teach, repeat: Seek new challenges, share wisdom, and maybe teach someone your favorite GitHub ninja trick. - Be there when it counts: Participate in an on-call rotation for after-hours, weekend, and holiday support. Qualifications - You’ve spent 5+ years supporting enterprise customers with a confident, calm approach. - 3+ years under your belt with Linux, Docker and Kubernetes. You dream in containers. - You deliver top-tier customer experiences with stellar written and verbal communication. - You're a cross-functional harmony maker supporting teams across Engineering, Customer Success, and more. - You're comfortable in the DevOps warzone: CI/CD, Linux, GitHub, Helm Charts, Terraform, Open source and all the good stuff. - Experience with AWS, Azure, or GCP; AWS EKS experience is a plus. - Extra kudos if you’ve flirted with security frameworks, software supply chain security, or vulnerability scanning. - Extra kudos if you bring CKA, CKAD, CKS or KCSA certs and aspire to be a future Kubestronaut. - Startup experience? Even better. You’ve navigated fast lanes before. - A curious soul who learns faster than a caffeinated squirrel. - You hold a bachelor’s degree (STEM preferred) or have equivalent battle scars from the real world. Requirements - Base Salary Range: $128,000 — $140,000 USD Benefits - Flexible & Remote-First Culture: Work remotely with team meetup opportunities, bi-annual destination summits, and a monthly stipend for coworking spaces, phone and internet costs. - Our Approach to Equity: Receive stock options upon hire and promotion. Plus, you can participate in secondary offerings and have 10 years to exercise your options (yes, you read that correctly: 10 years!). - 100% Covered Health Insurance: We cover 100% of your health, vision and dental insurance premiums for you and your dependents. Nothing comes out of your paycheck. - ∞ Flexible Time Off: Take the time you need – to do our best work, we need to recharge and reset. - 18 Weeks Paid Parental Leave: We offer 18 weeks for birthing parents and 12 weeks for non-birthing parents, with the option to use it all at once or throughout your child's first year.

• Providing triage, prioritizing, and resolving technical issues for our top customers. • Identifying s/w bugs, recreate customer issues, and test/verify versions with s/w fix. • Working with Forward Engineering teams to resolve customer issues. • Escalating unresolved issues in a timely manner and maintaining direct communications with all stakeholders.