Role Description The employee with the role of Accounts Receivable and Collections Manager will be responsible for applying accounting knowledge, business judgment, and process discipline to oversee the Company’s accounts receivable, collections, cash application, customer account reconciliation, and related reporting activities across the organization. He or she will play a key role in supporting the financial health of the business by driving timely collections, improving receivables accuracy, maintaining strong internal controls, and providing meaningful reporting and analysis to accounting leadership. This position will support overall company operations by helping to ensure the integrity of receivables processes, contributing to the monthly close process, partnering with cross-functional teams to resolve invoicing and payment issues, and identifying opportunities to improve workflows, reporting visibility, and cash conversion performance. The role will have functional oversight of the accounts receivable process and will work closely with the VP of Accounting, Controls and Compliance, the Controller, and treasury- and accounting-related personnel to support accurate financial reporting, disciplined collections execution, and process consistency across entities. Qualifications - Bachelor’s degree in Accounting, Finance, or related field - Minimum 5 years of progressive accounting experience, including meaningful responsibility in accounts receivable, collections, reconciliations, close support, and reporting - Strong knowledge of accounts receivable, collections, cash application, account reconciliation, and general accounting principles - Working knowledge of GAAP, internal controls, financial close processes, and supporting financial reporting requirements - Strong proficiency in Microsoft Office, including Excel, Outlook, Word, PowerPoint, Teams, and other Microsoft business applications - Experience using Power BI for dashboard development, data visualization, KPI reporting, management reporting, and business analysis - Ability to help build, maintain, and refine semantic models, data relationships, and reporting structures that support consistent and scalable business intelligence - Proficiency in SQL, including ability to query, extract, organize, validate, and analyze data in support of reporting, reconciliation, and process improvement activities - Strong analytical and problem-solving skills, with ability to interpret financial and operational data and translate insights into action - Ability to manage multiple priorities, meet deadlines, and operate effectively in a lean and evolving accounting environment - Strong communication skills, with the ability to work effectively across accounting, finance, sales, operations, customer service, and leadership teams - Experience with Microsoft Dynamics Great Plains and related reporting tools is preferred - High degree of professionalism, accountability, organization, and attention to detail Requirements - Manage day-to-day accounts receivable and collections activities across all applicable entities, including customer account review, collections follow-up, cash application oversight, credits and adjustments, and account reconciliation - Monitor accounts receivable aging and collection trends to ensure timely follow-up, appropriate escalation, and prompt resolution of delinquent balances - Partner with sales, customer service, operations, and accounting leadership to resolve disputes, deductions, short pays, unapplied cash, and customer account discrepancies - Help drive consistent collection practices, customer follow-up cadence, escalation procedures, and documentation standards across the receivables function - Support customer account maintenance, payment trend analysis, and risk identification to improve receivables quality and working capital performance - Support the monthly, quarterly, and annual close processes through preparation and review of reconciliations, schedules, journal entries, and receivables-related reporting - Ensure accounts receivable balances, cash receipts, credits, deductions, and adjustments are recorded accurately and in accordance with company policy and accounting requirements - Prepare account reconciliations and supporting schedules for receivables, unapplied cash, reserves, and other related balance sheet accounts - Assist with audit support, internal control documentation, compliance requests, and other accounting support schedules related to accounts receivable and cash activity - Maintain a strong working knowledge of GAAP and company accounting policies as they relate to accounts receivable, revenue support activity, and financial reporting - Develop, maintain, and enhance recurring reporting related to collections, aging, DSO, unapplied cash, dispute trends, customer payment patterns, and other key receivables metrics - Use Power BI, Excel, SQL, and related tools to build, maintain, and improve dashboards, data models, semantic models, reports, and analytical outputs that support accounting visibility and decision-making - Support the design and maintenance of data structures, data relationships, and reporting logic that improve consistency, usability, and accuracy of financial and operational reporting - Analyze data to identify trends, process breakdowns, collection risks, and performance improvement opportunities, and communicate findings clearly to leadership - Partner with accounting and finance leadership to improve reporting automation, reduce manual work, and strengthen access to timely, decision-useful information - Draft, maintain, and improve standard operating procedures for accounts receivable, collections, cash application, reconciliations, reporting, and related accounting workflows - Identify process inefficiencies, control gaps, and manual workarounds within the order-to-cash cycle and recommend improvements to strengthen efficiency, scalability, and accuracy - Participate in ERP, reporting, workflow, and process improvement initiatives affecting accounts receivable, collections, cash management, and financial reporting - Help reinforce accountability, process consistency, and proper documentation standards across the receivables and reporting function - Provide day-to-day functional oversight of the accounts receivable process, including coordination with team members, shared services support, and other stakeholders as applicable Benefits - Work in remote home office; flexibility in terms of time zones - Standard business hours, with additional time as needed during month-end close, audit support periods, or priority collections matters

• Monitor and manage shared collections inbox • Categorize and prioritize incoming inquiries • Respond to routine billing and payment-related questions • Route complex issues to appropriate teams • Maintain accurate records and system updates • Support collections through basic outreach and account updates • Document delinquency reasons and account status • Follow defined processes for timely resolution

Role Description The Accounts Receivable Representative is responsible for: - Customer collections and credit functions across Canada (Wireless and Wireline) & Link Bermuda - Working with customers with overdue accounts and applying sound judgment in negotiating payment arrangements while delivering high quality customer service - Responding to customer account inquiries and processing billing adjustments - Meeting call volume, collections, and quality targets in a call center environment - Maintaining accurate and detailed account notes Qualifications - Empathetic but firm and fair - Brings positive energy with a customer-focused attitude - Balances the importance of the customer relationship with the requirement to follow procedure - A natural multi-tasker with strong computer skills and attention to detail - Sees change as a positive - A true team player who is willing to jump in to support your team without being asked - Thrives on the sense of accomplishment that comes from achieving goals - Previous collections experience an asset Requirements - Start Strong: $18.24/hr. & incentives - Grow Fast: We promote from within, your next step is waiting - Get Perks: Paid time off, holidays, sick days, benefits, pension & discounts - Training Provided: No experience? No problem. We’ll get you ready Benefits - Paid time off - Holidays - Sick days - Benefits - Pension - Discounts

Role Description The Revenue Cycle Specialist is well versed and cross-trained in all areas of the revenue cycle and accustomed to working in a high-volume environment. Key Responsibilities include: - Processing dental claims for payment by insurance companies to ensure appropriate and timely coding, billing, and collections. - Performing manual and electronic posting functions for all payors/patient accounts, including cash balancing and reconciliation of bank deposits. - Posting payment corrections, payment transfers, and NSF’s. - Researching and clearing unapplied accounts using established identification functions/process. - Maintaining knowledge of insurance rejections/denial processing and appropriately posting information for collection and follow-up activity. - Responsible for all aspects of follow-up and collections, including making phone calls and accessing payer websites. Identifying issues or trending and providing suggestions for resolution. - Accurately and thoroughly documenting the pertinent collection activity performed. Reviewing the account information and necessary system applications to determine the next appropriate work activity. - Reviewing, investigating, and resolving claims that have been rejected or denied by insurance. Verifying claims adjudication utilizing appropriate resources and applications. - Performing appropriate billing functions, including manual re-bills as well as electronic submission to payers. Editing claims to meet and satisfy billing compliance guidelines for electronic claim submission. - Initiating appeals and ensuring all required documentation is submitted in the appeal process. - Answering patient billing questions and acting as a resource for patient billing questions. - Maintaining ledger accuracy and account integrity. - Analyzing and correcting insurance account receivable and payment posting ledger and posting errors. - Thoroughly researching all payor recoupments and identifying errors and/or opportunities to dispute and restore loss in revenue. Researching and validating patient refunds. - Verification of insurance benefits utilizing website, fax, and phone. - Reviewing patient accounts to determine and correct any discrepancies; account audits, aging AR, unapplied adjustments, resolving credit balance, unposted payments. - Researching and following up on all correspondence associated with assigned accounts. - Other duties and responsibilities as assigned by leadership. Qualifications - High School Diploma or equivalent. - Minimum 3-5 years Dental or Medical Experience. - Prior experience in Dental Office workflows, Revenue Cycle functions to include scheduling, registration, insurance verification, fee schedules, claim submission, charging/coding requirements, insurance AR follow-up, and payment posting process. - Experience with practice management software systems, insurance portals, clearing houses, insurance guidelines, banking reconciliation software, proficient in intermediate PC skills (MS Office—strong Excel skills). - Strong computer literacy, excellent Math and problem-solving skills. Data entry and 10-key by touch. - Strong interpersonal and organization skills. - Ability to work within a team setting and as an individual contributor. - Proven attention to detail with strong analytical skills. Benefits - A comprehensive benefits package including 401k. - Competitive paid time off for full-time and part-time team members which increases as you grow in your career with us. - Constant opportunities for career growth and continuing education. - A professional and flexible atmosphere that allows for freedom and individuality – enabling our team to always strive to do what’s best for the patient. Equal Opportunity Employer We are an equal opportunity employer, and all qualified applicants will receive consideration for employment without regard to race, color, ancestry, religion, sex, sexual orientation, gender identity, age, national origin, disability, protected veteran status, or any other characteristic protected by law.