• Own Granicus’ Website as a Growth Platform • Lead the strategy, architecture, and ongoing optimization of Granicus’ global website. • Ensure the website clearly communicates Granicus’ platform value and converts traffic into qualified pipeline. • Responsibilities include: • Website structure, navigation, and information architecture • Page hierarchy, internal linking, and user flow optimization • Landing page strategy and development • Conversion path design and optimization • CMS ownership and governance • Site speed, performance, and technical health • Mobile responsiveness and accessibility compliance • Lead UX/UI and Digital Experience Design • Ensure Granicus delivers a best-in-class digital experience aligned to modern SaaS standards. • Responsibilities include: • UX strategy and user journey optimization • UI design oversight and design system governance • Conversion-focused page design and layout • Continuous usability testing and improvement • Buyer journey mapping across digital touchpoints • Own Paid Media and Digital Traffic Acquisition • Lead strategy and execution for digital traffic generation. • Ensure traffic acquisition aligns to pipeline and revenue objectives—not vanity metrics. • Responsibilities include: • Paid search • Paid social • Display and retargeting • Digital campaign landing page alignment • Media agency management (if applicable) • Traffic quality and efficiency optimization • Own Web Analytics, Digital Performance, and Conversion Optimization • Establish Granicus’ digital performance measurement framework and optimization roadmap. • Translate performance insights into actionable optimization initiatives. • Responsibilities include: • Website analytics ownership (Google Analytics, Adobe, etc.) • Conversion rate optimization strategy • Funnel performance analysis • Traffic source performance tracking • Digital attribution and reporting • A/B and multivariate testing programs • Continuous experimentation roadmap • Own Digital Infrastructure and Martech Integration • Ensure Granicus’ website and digital systems operate as a modern, integrated growth platform. • Responsibilities include: • CMS platform ownership • Integration with CRM, marketing automation, and analytics platforms • Tag management and tracking infrastructure • Technical SEO foundation and optimization • Data integrity and performance tracking accuracy

• Monitor inbound inventory levels to ensure product is arriving and orders are being fulfilled in a timely manner, consistent with communicated customer timelines for select roster of stores • Support D2C department with the completion of ad-hoc client store and product requests, including review and approval of data entry by store managers at time of store/product launch • Work closely with warehouse partners, to streamline communication and drive process and quality • Serve as an advocate for the consumer experience from time of project ideation to post-sale engagement • Lead in weekly meetings to communicate project goals, statuses, and identify any potential bottlenecks • Produce and distribute frequent receiving, shipping, and inventory reports, including trouble shooting and resolving issues • Manual review, reporting and resolution of unfulfilled orders in the order management systems • Constantly collaborate and communicate across various eCommerce teams to assist in projects and flag issues with Customer Service, Store Management, and overall Operations teams • Available outside of business hours as needed for high security campaign announcement support

Role Description - Maintain, improve, and scale ecommerce websites across multiple brands - Develop and manage front-end experiences using Next.js and React - Build responsive, mobile-first user interfaces with strong UX standards - Develop back-end systems using Node.js, including APIs, integrations, and server-side workflows - Manage and optimize ecommerce functionality using Medusa or similar headless commerce platforms - Customize checkout flows, cart functionality, product pages, and order processes - Maintain product catalog systems, inventory integrations, and pricing logic - Support CMS environments such as Sanity or Strapi for dynamic content management - Build landing pages, promotional pages, and scalable content structures across brands - Improve website speed, Core Web Vitals, and overall technical performance - Troubleshoot bugs, errors, outages, and production issues quickly and effectively - Implement technical SEO best practices including structured data, indexing, and site architecture - Support analytics implementation, conversion tracking, and performance reporting - Collaborate with marketing and leadership teams on launches, promotions, and growth campaigns - Recommend and implement improvements that increase conversions, revenue, and customer experience - Build systems with scalability in mind for increased traffic, sales volume, and future integrations Qualifications - Minimum 3+ years of experience as a Full Stack Developer, Ecommerce Developer, or similar role - Strong proficiency in Next.js and React development - Strong proficiency in Node.js for backend development and API creation - Proven experience with headless ecommerce platforms such as Medusa - Experience with CMS platforms such as Sanity or Strapi - Strong knowledge of responsive design, mobile-first development, and UI/UX best practices - Experience optimizing website speed, performance, and Core Web Vitals - Strong understanding of ecommerce workflows including checkout, orders, inventory, and product management - Experience with third-party integrations, APIs, and automation tools - Strong debugging and troubleshooting skills in live production environments - Knowledge of technical SEO implementation and analytics tracking - Ability to manage multiple projects and brands simultaneously - Strong communication skills and ability to work independently with ownership mindset - Portfolio of ecommerce or web development projects required Requirements - HOURS/WEEK: 40 hours per week - SCHEDULE: Monday to Friday, 9AM - 6PM Eastern Standard Time Zone Benefits - Weeks 1–12: $1100CAD/mo - Weeks 13 onwards: $1500CAD/mo

Role Description Ready to build something that truly matters? Every parent wants clarity, confidence, and connection when it comes to their child’s learning. They want to feel proud of the choices they make and trust the tools they bring into their home. At Hadley Designs, we make that possible by creating products that turn everyday moments into meaningful learning experiences. But none of that works without a seamless, trustworthy customer experience. A store that runs flawlessly. Messaging that is clear. Operations that feel effortless to the customer. That’s where you come in. About the Role Ecommerce Operations Manager Also known as: Shopify Operations Manager | Ecommerce Operations Lead | Customer Experience Operations Manager This role is the backbone of our direct-to-consumer experience. You will own the performance, accuracy, and clarity of our Shopify store from end to end. Your mission is simple and powerful: Ensure every customer fully understands what they are buying and when they will receive it before they complete their purchase. Your Core Focus - Take full ownership of Shopify store operations and customer experience - Eliminate inconsistencies across the site, including broken links, outdated promotions, and conflicting messaging - Standardize shipping, split shipment, and pre-order communication across all touchpoints - Build and document SOPs for all operational workflows - Implement systems and automations that reduce manual work and customer confusion What You’ll Do Customer Experience Management (Daily) - Respond to customer inquiries via Shopify inbox and social channels - Process refunds, reships, cancellations, and order updates - Triage and resolve support tickets based on urgency - Identify patterns in customer feedback and recommend improvements - Ensure all communication is clear, accurate, and aligned with current messaging Order Operations and Fulfillment (Daily) - Monitor order flow across Shopify, Base, and Amazon MCF - Resolve failed orders, inventory issues, and discrepancies - Coordinate with fulfillment teams to ensure timely delivery - Manage split shipments, pre-orders, and out-of-stock scenarios - Track and resolve missing or delayed packages Store Integrity and Accuracy (Weekly) - Audit the website for broken links, incorrect pricing, and outdated promotions - Ensure consistency across product pages, landing pages, and collections - Validate all messaging related to shipping and pre-orders - Support promotion setup and ensure backend accuracy Systems, SOPs, and Automation (Weekly) - Build and maintain SOPs for recurring workflows - Identify inefficiencies and implement automation using tools like Shopify Flow - Optimize customer service platforms such as Gorgias - Improve post-purchase experience and operational workflows - Support system cleanup and tool evaluation Growth Operations and Reporting (Weekly) - Deliver weekly Shopify performance reports - Track key metrics such as CAC, LTV, and funnel performance - Identify trends, anomalies, and risks early - Ensure data accuracy for decision-making Compliance and Risk Management (Weekly) - Maintain compliance across ADA, privacy policies, and tracking regulations - Review product pages and campaigns for compliance risks - Ensure all required tools and disclosures are functioning properly - Stay updated on platform policies and changes AI and Automation Ownership (Ongoing) - Identify repetitive tasks and convert them into automated workflows - Use AI tools to improve efficiency in customer service and operations - Build prompt libraries and scalable systems - Continuously reduce manual workload while maintaining accuracy How Success Is Measured - Reduction in support ticket rate per 1000 orders - Reduction in reshipment rate per 1000 orders - Zero compliance issues - At least one new AI automation implemented per week - Zero reported issues with broken links, incorrect promotions, or inaccurate information Who You Are - You are a systems-driven operator who takes pride in getting the details right. - You think like an owner. You move quickly, solve problems independently, and take full responsibility for outcomes. - You have 2 to 5 years of experience managing Shopify store operations. - You are highly detail-oriented and catch inconsistencies others miss. - You are a strong written communicator who can simplify complex information. - You have hands-on experience with order management, fulfillment, and customer service. - You understand Shopify apps, backend systems, and troubleshooting workflows. - You build systems, not just solutions. - You thrive in a fast-moving, high-growth environment. - You are comfortable working cross-functionally while maintaining ownership. - You believe in excellence over easy. You take initiative. You close loops. You care deeply about doing things the right way. Why You’ll Love Working Here - A remote-first environment that gives you flexibility and autonomy. - The ability to manage your schedule with trust and accountability. - Direct access to leadership and meaningful collaboration across teams. - Opportunities to build systems, implement ideas, and drive real impact. - Access to training, tools, and continuous learning. - A decade-strong, family-founded brand with a clear mission and vision. - Free access to products that are changing how children learn. Apply Today Apply today and help us make learning fun, engaging, and screen-free for families everywhere.