Role Description At VetClaims.AI, Veteran Advocates serve as trusted guides for veterans navigating the VA claims process. This role is centered on education, support, and advocacy — ensuring veterans understand their benefits, feel heard, and remain supported throughout their journey. This is a high call volume, veteran-facing role requiring empathy, organization, and the ability to communicate complex information clearly. Veteran Advocates work closely with internal teams to ensure every veteran receives accurate guidance and consistent follow-through. Qualifications - Veteran or deeply connected to the veteran community - Comfortable in a high-volume call environment - Empathetic, patient, and veteran-first in every interaction - Clear communicator who can explain complex systems simply - Organized, reliable, and detail-oriented - Operates with integrity and accountability Requirements - Experience in customer support, advocacy, case management, or call center roles - Ability to manage high volumes of inbound and outbound calls - Proficiency using CRM systems to document interactions accurately and in real time - Strong written and verbal communication skills - Ability to work independently in a remote setting Benefits - Mission-driven work supporting veterans nationwide - Fully remote role with structured daytime hours - Technology that reduces administrative burden - Collaborative, values-based team culture - Career growth without sales pressure - $40,000-$45,000 base salary (inflation adjusted annually) - Performance-based growth opportunities - No sales quotas or commission requirements

• Manage a high-volume portfolio of long-tail customer accounts using a scaled engagement model • Execute proactive outreach programs, including newsletters, in-product messaging, and lifecycle email campaigns • Ensure customers receive relevant technical and educational resources aligned to onboarding, training, adoption milestones, and renewal timelines • Maintain full ownership of CRM data accuracy, keeping account status, contacts, and health indicators up to date • Monitor product usage, engagement signals, and health indicators to identify potential expansion or upsell opportunities • Route qualified leads to Customer Success Managers (CSMs) or leadership using defined workflows and tools • Provide supporting documentation and account insights to assist with larger renewals or commercial conver

• Assists transportation providers with questions and concerns related to transportation services. • Schedules, modifies, and cancels reservations as needed. • Documents and obtains details of complaints or incidents filed by providers. • Receives and records provider concerns accurately and efficiently. • Ensures complete and accurate trip data input. • Refers unresolved transportation provider or member grievances to the appropriate department for resolution. • Supports documentation of trip corrections, mileage or cost adjustments, cancellations, and retroactive trip entries in line with company policies. • Answers incoming calls on the Transportation Provider call line. • Participates in required meetings and contributes to other projects or duties as assigned.

Role Description MongoDB is hiring a Customer Advocate, Office of the Chief Customer Officer. This is a high-impact opportunity to work directly with the CCO and senior leadership across the company, helping drive MongoDB’s most important customer relationships and operating rhythms. The primary focus of the role is customer advocacy — ensuring MongoDB’s top customers and partners have exceptional experiences that deepen relationships and accelerate mutual growth. - Prepare for, join, and follow up on CCO-level customer and partner meetings. - Work cross-functionally with Sales, Product, and Marketing to ensure the right preparation, alignment, and follow-through. - Partner closely with the Chief of Staff to help integrate customers' proof points into CCO strategic priorities, goal tracking, and weekly executive meetings. - Learn the inner workings of a fast-scaling company and contribute directly to shaping its customer strategy and execution. This role can be based remotely in the United States. Qualifications - 3–5+ years owning strategic customer portfolios with direct accountability for C-level customer relationships and cross-functional initiatives. - Ability to structure and synthesize ambiguous information into clear insights and actionable recommendations. - Deep empathy for customer needs and the ability to translate those into business outcomes. - Excellent written and verbal communication skills; proven ability to interact with senior executives and customers with polish and confidence. - Strong stakeholder management skills with the ability to drive alignment across multiple teams. - Thrives in a fast-paced, dynamic environment and has a high sense of urgency to get things done. - Interest in software, AI, and data technology; ability to quickly understand MongoDB’s products and strategy. - Frequent travel required to support CCO and customer meetings. Requirements - Experience: 3–5+ years owning strategic customer portfolios with direct accountability for C-level customer relationships and cross-functional initiatives. - Strategic Thinking & Problem Solving: Ability to structure and synthesize ambiguous information into clear insights and actionable recommendations. - Customer Orientation: Deep empathy for customer needs and the ability to translate those into business outcomes. - Executive Communication: Excellent written and verbal communication skills; proven ability to interact with senior executives and customers with polish and confidence. - Collaboration & Influence: Strong stakeholder management skills with the ability to drive alignment across multiple teams. - Bias for Action: Thrives in a fast-paced, dynamic environment and has a high sense of urgency to get things done. - Technical & Market Acumen: Interest in software, AI, and data technology; ability to quickly understand MongoDB’s products and strategy. - Travel: Frequent travel required to support CCO and customer meetings. Benefits - Equity participation. - Participation in the employee stock purchase program. - Flexible paid time off. - 20 weeks fully-paid gender-neutral parental leave. - Fertility and adoption assistance. - 401(k) plan. - Mental health counseling. - Access to transgender-inclusive health insurance coverage. - Health benefits offerings. Company Description MongoDB is built for change, empowering our customers and our people to innovate at the speed of the market. We have redefined the database for the AI era, enabling innovators to create, transform, and disrupt industries with software. MongoDB’s unified database platform, the most widely available, globally distributed database on the market, helps organizations modernize legacy workloads, embrace innovation, and unleash AI. - MongoDB Atlas is the only globally distributed, multi-cloud database available across AWS, Google Cloud, and Microsoft Azure. - With offices worldwide and over 60,000 customers, including 75% of the Fortune 100 and AI-native startups, relying on MongoDB for their most important applications, we’re powering the next era of software. - Our compass at MongoDB is our Leadership Commitment, guiding how and why we make decisions, show up for each other, and win. - We’re committed to developing a supportive and enriching culture for everyone.