PATRIOTCLAIMS LLC

Role Description VetClaims.ai is hiring a Social Media Support Specialist to engage with veterans across social media platforms. This role focuses on responding to comments and messages, providing clear and empathetic support, and ensuring a positive veteran experience in both public and private interactions. This is a customer support role on social media, not a content creation or marketing position. - Respond to comments, messages, and inquiries across social media platforms - Provide clear, professional, and empathetic communication - Move sensitive conversations to private channels when appropriate - Escalate complex or high-risk situations to leadership - Follow SOPs, response templates, and brand voice guidelines - Track trends, feedback, and recurring issues - Support ticket creation and documentation when needed Qualifications - Experience in customer support, call center, or similar role - Strong written communication skills - Ability to handle difficult or emotional interactions professionally - Comfortable working in a fast-paced, high-volume environment - Basic computer proficiency (Google Workspace, Slack, or similar tools) Requirements - Knowledge of VA claims or veteran-related services - Familiarity with CFR (Code of Federal Regulations) - Experience with social media platforms (Facebook, Instagram, TikTok, Reddit, LinkedIn, X) - Experience with CRM or ticketing systems (HubSpot or similar) Work Environment - Fully remote - Team-based, high-growth environment - Mission-driven work supporting veterans Why Join Us At VetClaims.ai, every interaction matters. You’ll play a key role in supporting veterans while helping maintain and protect the company’s reputation.

Role Description We are hiring a Social Media Support Manager to lead and build our social media support operation. This role is responsible for team performance, processes, and protecting the veteran experience across all social platforms. - Lead, coach, and develop a team of Social Media Support Specialists - Own daily operations including queues, workflows, and scheduling - Build and maintain SOPs, playbooks, and escalation processes - Monitor and improve KPIs (response time, quality, sentiment, escalation rate) - Handle complex or high-visibility veteran interactions - Partner with Customer Support, Training, Marketing, and Compliance teams - Manage social media tools and ticketing systems (StatusBrew, HubSpot) - Identify trends, risks, and opportunities to improve brand reputation Qualifications - Experience managing customer support, social media, or community teams - Strong understanding of major social media platforms (Facebook, Instagram, TikTok, Reddit, LinkedIn, X) - Ability to build processes and improve workflows from scratch - Strong written communication skills - Ability to manage multiple priorities and operate independently - Experience using data and metrics to drive decisions Requirements - Knowledge of VA claims, veteran experience, or benefits-related services - Familiarity with CFR (Code of Federal Regulations) - Experience with social media management tools (StatusBrew, Agorapulse, etc.) - Experience with HubSpot or similar CRM/ticketing systems Benefits At VetClaims.ai, you’ll have the opportunity to build and lead a function that directly impacts how veterans experience our company every day. Work Environment - Fully remote - Fast-paced, high-growth company - Mission-driven team supporting veterans

Role Description At VetClaims.AI, Veteran Advocates serve as trusted guides for veterans navigating the VA claims process. This role is centered on education, support, and advocacy — ensuring veterans understand their benefits, feel heard, and remain supported throughout their journey. This is a high call volume, veteran-facing role requiring empathy, organization, and the ability to communicate complex information clearly. Veteran Advocates work closely with internal teams to ensure every veteran receives accurate guidance and consistent follow-through. Qualifications - Veteran or deeply connected to the veteran community - Comfortable in a high-volume call environment - Empathetic, patient, and veteran-first in every interaction - Clear communicator who can explain complex systems simply - Organized, reliable, and detail-oriented - Operates with integrity and accountability Requirements - Experience in customer support, advocacy, case management, or call center roles - Ability to manage high volumes of inbound and outbound calls - Proficiency using CRM systems to document interactions accurately and in real time - Strong written and verbal communication skills - Ability to work independently in a remote setting Benefits - Mission-driven work supporting veterans nationwide - Fully remote role with structured daytime hours - Technology that reduces administrative burden - Collaborative, values-based team culture - Career growth without sales pressure - $40,000-$45,000 base salary (inflation adjusted annually) - Performance-based growth opportunities - No sales quotas or commission requirements

Role Description VetClaims.ai is seeking mission-driven personnel to serve as Veteran Fulfillment Specialists. In this role, you will work directly with veterans to guide them through the VA disability claims process, ensuring their stories are accurately documented and their cases are built with precision and care. This position is ideal for individuals with a strong medical or operational background who are detail-oriented, empathetic, and committed to advocating for the veteran community. Key Responsibilities - Engage with Veterans (70%) - Conduct intake consultations with veterans to understand their service history, medical conditions, and claim needs. - Provide clear guidance and build trust through effective communication. - Leverage AI and Technology (20%) - Utilize AI-driven tools and internal systems to streamline documentation, identify key claim elements, and improve overall efficiency and accuracy. - Develop Comprehensive Claims (10%) - Maintain detailed, organized records and ensure all documentation supports strong, well-substantiated VA disability claims. Qualifications - Strong understanding of medical concepts, including anatomy, trauma, and rehabilitation - Excellent attention to detail and organizational skills - Strong verbal communication skills with the ability to convey complex information clearly - Ability to handle sensitive information with professionalism and discretion - Highly motivated with a strong sense of accountability and ownership Preferred Qualifications - U.S. Military Veteran - Background as a Combat Medic, Corpsman, Special Operations, or similar role - Experience reviewing or interpreting medical records - Familiarity with VA disability claims processes - Experience using Google Workspace and/or AI-based tools - Ability to work collaboratively in a fast-paced, remote environment Benefits - Purpose-Driven Work: Make a direct impact by helping veterans secure the benefits they’ve earned - Innovative Environment: Work with advanced AI tools to modernize the claims process - Professional Growth: Opportunities for development in a rapidly growing organization - Meaningful Impact: Every case contributes to improving the lives of veterans and their families Our Mission At VetClaims.ai, we are committed to simplifying the VA claims process and advocating for veterans with clarity, speed, and integrity. This is more than a role, it’s an opportunity to continue serving.