Job Closed
This listing is no longer active.
Sharebite is the leading food benefits platform designed for the modern workforce.
Manager, Corporate Account Management
Location
United States
Posted
134 days ago
Salary
$110K - $130K / year
Seniority
Senior
Job Description
Manager, Corporate Account Management
Sharebite
• Directly manage and develop a team of 3-4 Corporate Account Managers, providing ongoing coaching, feedback, and performance management to help them succeed and grow in their roles. • Conduct regular 1:1s with direct reports to review account health, address blockers, strategize on account challenges, and support professional development. • Set clear performance expectations and hold the team accountable to key metrics including retention rate, upsell/expansion attainment, client NPS scores, and account health indicators. • Own onboarding and ramping of new CAM hires, including training, shadowing, account assignment strategy, and execution of 30-60-90 day plans. • Analyze team performance data to identify coaching opportunities, process improvements, and systemic issues requiring escalation or cross-functional support. • Provide strategic deal support on complex renewals, negotiations, and upsell opportunities, coaching team members through high-stakes client conversations. • Escalate at-risk accounts, product feedback, and systemic client issues to leadership with context and recommended solutions. • Maintain a portfolio of strategic, high-value, and complex corporate accounts, serving as their primary point of contact and trusted advisor. • Synthesize information gathered across client conversations to assess the best set of configurations and account structure, managing the "A through Z" account setup process for high-touch implementations. • Answer ongoing client inquiries related to onboarding, implementation, and ongoing account optimization, ensuring an extremely smooth and professional experience. • Manage the contract renewal cycle from scheduling initial meetings through negotiation, contract changes, and signature, modeling strong renewal practices for your team. • Identify whitespace in accounts and create value-based presentations to promote upgrades, cross-sells, and account expansion opportunities • Consult with clients to recommend additional solutions from the Sharebite portfolio that align with their business goals and employee engagement strategies. • Devise and execute account strategies and plans to maximize account growth, retention, and client satisfaction. • Provide high-touch client service, including escalation and coordination of critical support issues as needed. • Demonstrate ability to grow accounts with high conversion rates from upsell identification to closed-won deals. • Maintain accurate and up-to-date client information in Salesforce and ensure your team is doing the same.
Job Requirements
- Bachelor's degree from an accredited college or university, or relevant experience.
- 6+ years of experience in B2B customer success or account management, ideally at a SaaS or growth-stage tech company.
- 2+ years of people management experience, or demonstrated readiness to step into a leadership role with a track record of mentoring, coaching, or leading others.
- Proven track record of exceeding retention and expansion quotas, with experience managing high-value, complex accounts with multiple stakeholders.
- Strong leadership skills: ability to coach, motivate, and develop team members while holding them accountable to high performance standards.
- Exceptional written and verbal communication skills demonstrated through email, conference calls, client visits and presentations, and internal meetings. Comfortable presenting to executive stakeholders.
- Consultative selling skills, with the ability to fully understand a client's business needs and how the Sharebite offering can be fully utilized to drive value.
- Ability to balance strategic thinking with tactical execution, managing multiple priorities and adjusting on the fly in a fast-paced, high-growth environment.
- Strong familiarity with CRM solutions (Salesforce required) and comfort with data analysis to drive team and account decisions.
- Technical aptitude and ability to learn new concepts quickly; an understanding of the technical components around account management is a plus.
- Ability to work effectively with a cross-functional team in a remote or hybrid environment.
- High level of organization, focus, and ability to work under pressure.
Benefits
- equity
- multiple health insurance options
- daily meal stipend
Related Guides
Related Job Pages
More Account Manager Jobs
• Maintaining assigned key accounts and providing ongoing client support • Developing and implementing client relationship management strategies • Communicating with key clients to monitor client expectations and satisfaction • Identifying new business leads and contacting prospective key clients to promote products and services • Establishing efficient communication channels and liaising between key clients and internal departments • Recommending and implementing improvements to the management of key client relationships • Handling client queries and finding innovative solutions for complex problems • Monitoring sales performance metrics and facilitating timely interventions • Performing recordkeeping, as well as preparing sales forecasts and reports
• Serve as the primary relationship owner for assigned BFSI and Healthcare accounts • Build and maintain strong executive-level relationships with client stakeholders • Act as a trusted advisor by understanding client business goals, regulatory environments, and operational challenges • Proactively manage client satisfaction, escalations, and risk mitigation • Lead QBRs, executive reviews, and strategic planning sessions • Own revenue retention, expansion, and margin performance for assigned accounts • Identify and drive upsell and cross-sell opportunities • Partner with Sales, Solutions, and Operations to shape proposals, pricing, and commercial models • Support renewals, expansions, and RFP responses for existing clients • Develop multi-year account growth plans aligned to client strategy • Partner with Delivery leadership to ensure SLA attainment, quality performance, and operational excellence • Monitor account financials including revenue, margin, staffing, and productivity • Ensure contract compliance and alignment to commercial terms • Translate operational performance into business value for the client • Act as the internal "quarterback" for the account, aligning stakeholders across: Operations & Delivery, Workforce Management, Quality & Training, Technology & Automation, Finance & Legal • Drive accountability and execution across internal teams • Maintain deep understanding of BFSI and Healthcare domains, including regulatory requirements, compliance standards, and industry trends • Bring forward innovation ideas including process optimization, automation, AI-enabled solutions, and digital CX enhancements • Anticipate client needs and proactively recommend solutions
Key Account Manager – National Accounts, Bilingual
SMS group USAThe Leading Partner in the World of Metals
• Lead commercial relationships and business performance with major national and regional grocery retailers and distributors. • Own and manage relationships with major grocery retailers and key distributors. • Lead joint business planning, including promotional strategy, category growth initiatives, and quarterly business reviews. • Negotiate assortment, pricing, promotions, and trade terms to drive growth. • Analyze syndicated and retailer data to inform strategy, forecasting, and business performance. • Ability to travel up to 30% to customer headquarters, key markets, and industry trade shows.
• Develop and execute a territory business plan to drive Flyrcado market share growth, partnering with Hospitals, Imaging Centers, Cardiac Centers, Mobile Imaging, DOD, and VA facilities to offer Flyrcado. • Achieve the quarterly and yearly Operating Plan for the territory, customer satisfaction, and retention. • Understand product differentiators and position Flyrcado as the product of choice through high clinical acumen and routine use of Marketing Assets and Education Programs to create awareness of Flyrcado. • Be a trusted advisor to Imaging Centers and Cardiologists by deepening your understanding of their goals, equipment, and workflow. • Identify the top referring Cardiologists, create relationships, and appropriately impact the decision-making criteria to help increase awareness and utilization of Flyrcado. • Monitor Performance Dashboards to analyze, interpret, and execute actionable sales efforts; prioritize customers and assign responsibilities. • Collaborate with market access support teams to optimize payor contract implementation and satisfaction across imaging centers and hospitals. • Monitor territory plan performance and results and collaborate on next action steps with cross-functional internal and external partners. • Providing pricing strategy, price negotiation, and contract management and ensuring pricing compliance for segment opportunities. • Forecasting orders and sales of assigned territory and submitting weekly progress reports.
