Title: After Hours Customer Service Representative Location: Duluth, Georgia, United States of America Job Description: Launch Your Career in Travel with Travel Incorporated Are you passionate about travel, eager to help others, and ready to start a rewarding career with room to grow? Join Travel Incorporated as a Travel Consultant in our Contact Center and be part of a team that delivers Excellence in Client Care. This is more than just a job — it’s your first step into a career in the travel industry with an award-winning, forward-thinking company that truly values its associates. Why This Role Is Worth Your Time - Build a Career, Not Just a Job You’ll begin with 6 months of paid training through TI University. Local candidates will attend training in person. If you are not local to our office - your training is mostly remote but will include 2 in-person weeks at our Duluth, GA office (travel provided by TI). After training, you’ll work remotely, applying what you’ve learned with the full support of a team that wants you to succeed. - Make an Impact Every Day Help develop travel plans for clients based on their goals and timelines. You will offer personalized travel advice, solve problems, and uncover ways to improve their experiences — all while building relationships based on trust and service excellence. - Grow With Us From your first day at TI, you’ll be on a path to progress. As your skills develop, so will your responsibilities — from basic bookings to more complex, consultative travel planning. What You’ll Do - Complete comprehensive training and transition into handling inbound client calls, emails, and chats with confidence - Listen actively to understand client goals and create travel solutions tailored to their needs - Guide clients through itinerary options, modifications, and travel best practices - Deliver exceptional service that drives client satisfaction and supports performance goals - Collaborate with internal teams to ensure smooth, accurate travel arrangements - Proactively identify and act on opportunities to improve the client experience What You Bring - A strong customer service mindset — you're motivated by helping others - Excellent communication skills and the ability to build trust quickly - Tech-savvy and comfortable using email, chat, and other digital tools - Detail-oriented, organized, and thrives in a structured environment - Previous client service or call center experience is a plus, but not required - High school diploma or equivalent Position Details - Remote (not mobile): You’ll work from a dedicated home office with high-speed internet (satellite, T-Mobile, and Verizon home internet are not supported) - Training Schedule: Mon–Fri, 8:00 AM–5:00 PM ET (Up to 6 months on site for local candidates; 5 1/2 months remote / 2 weeks in-person for non-local candidates) - Post-Training Schedule: Third shift with start times between 9:00 PM and 12:30 AM ET - Annual travel to our Duluth office 2–3 times per year for team engagement and development What We Offer - A respected, mission-driven company committed to innovation and service excellence - Career growth pathways and continuous training - A collaborative culture where your voice is heard and your work matters - Equipment provided and travel covered for required in-person training Ready to Start Your Journey? Bring your passion for helping others and your love for travel — we’ll provide the tools, training, and support you need to succeed. At Travel Incorporated, you’ll do more than book trips — you’ll help people create unforgettable experiences. Learn more about being a Travel Consultant. This is a remote position which will be located at the associate’s permanent residence. Candidates must reside in a state where Travel Incorporated is currently hiring and we reserve the right to decline applications based on location. Connecting innovative technology with superior service to advance business travel This is a remote position which will be located at the associate’s permanent residence. Candidates must reside in a state where Travel Incorporated is currently hiring and we reserve the right to decline applications based on location. Connecting innovative technology with superior service to advance business travel Job Details Job Family Operations Pay Type Hourly

• Organize, structure, and oversee the team's daily routine, setting priorities, targets, and deliverables • Serve as the link between the executive team and the staff, translating strategic directives into actionable tasks • Support the management of a multidisciplinary team (Marketing, Sales, and Customer Success), ensuring alignment and productivity • Monitor marketing activities and lead generation, guiding efforts toward results and conversion • Monitor the sales funnel and support lead qualification to ensure a smooth commercial process • Contribute to structuring the Customer Success area, promoting a more strategic and less operational approach • Address day-to-day requests and issues with agility and autonomy • Track performance indicators (KPIs), supporting continuous improvement of processes and outcomes

• Accurately processing and categorizing customers' correspondence • Identify and verify essential documents • Adhere to established procedures, guidelines, and regulations • Ensure compliance with all relevant laws and policies

Role Description Logicpath is looking for an experienced customer facing professional who will engage, retain and drive our customers' understanding of Logicpath’s product offering, C3 Financial, working strategically with sales, implementation, training and leadership (both internally and with the customer). - Measured on the retention, expansion and happiness index of a book of business (Logicpath customers). - Responsible for managing complex and savvy customer needs via support tickets. - Leading proactive data reviews and using data analysis to drive business impact. - Aligning closely with various departments internally and externally not limited to Sales, Services, Customer Success and Partners. - Partnering with sales to identify customer growth opportunities based on demonstrated value. - Helping strategize and execute plans to earn additional spend from the customer. - Working with support and product teams to ensure customer feedback is captured and realized in product development. If you’re passionate about financial services technology, providing a quality service customer experience, and thrive in a fast-paced, growing environment, then becoming a Client Services Account Representative is the career path for you! Qualifications - College Degree (preferred) - 3+ years of experience in a Client Services Role or professional Sales role - 1+ years of experience using a CRM (Salesforce preferred) - Previous experience in a SaaS/Technology company or fast growing start up preferred. - Experience with web sharing tools (MS Teams and Zoom preferred) - Must have Microsoft 365 experience (PPT, Word, Excel, etc.) Requirements - Strong Relationship-Building Skills - Client-Facing Leadership - Efficient Multitasker - Exceptional Communication & Presentation Skills - Empathetic Approach - Driving Measurable Business Growth - Confident & Engaging Communicator - Emotionally Intelligent & Detail-Oriented - Process-Driven with a Growth Mindset - Adaptable & Agile - Self-Motivated & Time-Conscious - Proactive Problem-Solver Benefits - Competitive Pay - Industry-Leading Benefits - Work from Home Policy - Quarterly Team Events - Semi-Annual Division Events - Happy Hours - Retirement Plans & 401K - Employee Recognition & Awards - Generous PTO What’s Next? - MONTH 1: - Tech & HR setup - Setup calendar blocks & email folders and rules - Setup Salesforce Dashboards applicable to position - Attend Logicpath’s New Hire Training - Attend Unconscious Bias Training, Safety Training and Sexual Harassment Training - Join our Product Bootcamp - Begin 1:1’s with your manager - Set your SMART Goals with your manager - Meet staff members in Implementation, Sales and IT - Shadow another account representative and document your own playbook - MONTH 3: - Start working with customers and answering level 1 questions via the phone/email - Be C3 Financial demo certified - Be a product expert and feel comfortable walking a customer through all aspects of the C3 Financial platform - Process tickets in a timely manner - MONTH 6: - Be running with your customer success plans to encourage adoption & process optimization - Be able to show quantifiable ROI to customers in the form of success stories - Have a greater ability to understand deep technical aspects of C3 Financial - MONTH 12: - Set an example for new Client Service Account Representatives - Be a proven self-starter - Have a thorough understanding of the challenges an organization faces when implementing a new technology Loomis is an Equal Opportunity Employer and Drug Free Workplace. Qualified applicants will receive consideration for employment without regard to their race, color, religion, national origin, sex, sexual orientation, gender identity, protected veteran status or disability.