Role Description We’re looking for a highly organized and detail-oriented Talent Specialist to support our growing Talent team. This role will play a critical part in delivering an exceptional candidate experience by owning interview scheduling, coordinating hiring logistics, and supporting recruiting operations. You’ll partner closely with recruiters, hiring managers, and cross-functional stakeholders to ensure a seamless and efficient hiring process from initial outreach through offer stage. What You’ll Do - Coordinate and schedule candidate interviews across multiple time zones, ensuring a smooth and timely process - Manage complex calendars for candidates, recruiters, and hiring teams - Organize and facilitate interview debriefs, ensuring timely feedback collection - Maintain and update candidate records in the ATS with a high degree of accuracy - Support recruiting operations, including reporting, process improvements, documentation, and ad hoc assignments - Partner with recruiters to optimize interview workflows and candidate experience - Troubleshoot scheduling conflicts and proactively resolve issues - Assist with offer coordination and pre-boarding logistics as needed - Help drive operational excellence by identifying inefficiencies and proposing scalable solutions through AI enhancements Qualifications - 2–3 years of experience in recruiting coordination, talent operations, or a similar role - Strong organizational and time management skills with exceptional attention to detail - Ability to manage multiple priorities in a fast-paced environment - Excellent communication and interpersonal skills - Experience with applicant tracking systems (ATS) and scheduling tools (e.g., Greenhouse, Lever, GoodTime, Gem or similar) - A proactive, problem-solving mindset with a focus on continuous improvement - High level of professionalism and ability to handle sensitive information Requirements - Nice to Have - Experience working in a high-growth startup or scaling environment - Familiarity with recruiting metrics and reporting - Interest in improving processes and building operational frameworks with Claude AI, Chat GPT, Gemini, or similar platforms. Why This Role Matters This role is essential to delivering a best-in-class hiring experience. As a Talent Specialist, you’ll be a part of our recruiting operations team—ensuring every candidate interaction reflects BioRender’s commitment to excellence.

Role Description As a Benefits Specialist, you will act as an account manager in the 100-499 lives block of business. You will support assigned Regional Executives and Voluntary Sales Executives for the Life, Disability, Absence Management and Supplemental Health product lines for in-force business. You will manage relationships with assigned new and existing customers and grow the business while also resolving issues as they arise. The position involves having a working understanding of the external marketplace, generating profitable revenue growth by retaining existing customers, expanding business and achieving customer satisfaction. What you will do - Provide service to an existing book of business, which requires the following: - Serve as designated primary service contact for a book of business consisting of accounts ranging in size from 100-499 lives. - Provide excellent customer service and respond to customer inquiries received by 2pm in the same day. - Build strong relationships and collaborate with internal partners to address service inquiries and provide consultative support. - Partner with Implementation Managers to successfully implement new business. - Manage all day to day service work including: - Agent of Record changes - Licensing updates - Amendment activity - Complex billing resolutions - Data feed set up - Claim escalation resolution - Supporting enrollment events - Manage client education around products and services, GO portal and general Symetra processes. - Attend face-to-face meetings occasionally with customers including benefit fairs, enrollment meetings and finalist presentations (up to 5% travel). - Work in partnership with assigned Regional Account Manager on cases 5,000 lives and above to create a dedicated service "team" approach. - Collaborate with Regional Sales Executives on book of business to identify business growth opportunities. - Drive proactive service touchpoints with customers and track key activities to show our value to clients. - Work across organization to resolve issues and provide solutions to client as primary liaison. - Manage renewal process for designated book of business, which entails: - Requesting renewal census to prepare for underwriting review. - Coordinating renewal receipt from underwriting and delivery in partnership with your sales executive or based on established strategy by market. - Working with Regional Sales Executive to negotiate on behalf of the client and/or broker with underwriting. - Communicating group renewal decision to required departments. - Ensure a focus on continued learning in role as the industry and customer needs evolve and new products and services become available. - Participate in special projects and/or committees with a goal of continual process improvement. - Manage implementations from a customer facing perspective for state mandated coverage (TDB, DBL, PFL, TDI, etc). - Attend implementation calls for new customers in block of business to learn about them while in flight. Qualifications - Sales Aptitude and ability to communicate contract provisions to customers. - Good verbal, written and interpersonal skills. - Proficient in computer skills, familiar with Windows XP (to include MS Word, MS Excel, and MS Outlook). - Excellent time management skills. - Excellent organizational skills. - Demonstrate ongoing self-development. - Strong customer service skills for internal and external customers. - Mathematics aptitude. - Ability to make independent decisions. - Problem identification and independent problem solving and creativity. - Knowledge of all group distribution products and the ability to communicate clearly and concisely. - Ability to multitask and anticipate customer needs. - High School diploma required. Benefits - Flexible full-time or hybrid telecommuting arrangements. - Plan for your future with our 401(k) plan and take advantage of immediate vesting and company matching up to 6%. - Paid time away including vacation and sick time, flex days and ten paid holidays. - Give back to your community and double your impact through our company matching. Compensation Hourly pay rate: $29.83 - $49.68 plus eligibility for Company Annual Bonus program.

• Own the onboarding and early success of each customer • Launch and monitor ads, website, and funnel performance • Diagnose issues across the full funnel (ads, traffic, conversion, lead quality, customer behavior) • Identify where performance is breaking and take action • Work directly with customers to ensure they are following through on leads and processes • Coordinate with internal teams to resolve product gaps or issues • Continuously improve how Wonderly performs across customers

• Manage, coach and develop an onboarding team (approximately 5–8 colleagues) • Introduce new tools and automation solutions to increase efficiency • Work closely with Sales, Product Management and Engineering/Tech • Establish a proactive, solution-oriented escalation process • Define, monitor and report relevant metrics (Time-to-Value, churn risk, NPS during onboarding)