Role Description The Application Specialist is responsible for supporting our primary line of business application, Zenoti. This includes: - Responding to support calls from staff - Debugging and resolving issues in the software - Submitting tickets to vendors - Educating staff on processes - Configuration of the platform - Providing remote and onsite support to deploy and troubleshoot hardware and software - Maintaining clear communication, timely response, and teamwork Qualifications - High School Diploma required; Bachelor's degree in Information Technology, Information Systems, Business or a related field is a plus - 2+ years of experience working in a retail or corporate environment required - 1+ years of experience working with medical spa software desired; Zenoti, Modmed, Patient Now or Boulevard experience is a strong plus - Strong problem-solving, critical thinking and decision-making skills - Excellent customer service skills - Demonstrated ability to learn quickly and work effectively in a fast-paced, rapidly changing environment - Good communication skills, including writing, speaking and active listening - Project management skills, including organization, planning, time management and prioritization - Self-motivated and able to work independently and with the IT team - Demonstrated general IT aptitude and basic troubleshooting skills - Proficiency in Office applications, including but not limited to Excel, Word, Outlook, and Teams Requirements - Maintain and configure the Zenoti platform and other software platforms in coordination with other department members - Stay current in the knowledge of the various platform functionality - Training of the application to internal staff members - Setup, manage, and maintain testing environment in coordination with other department members - Create and maintain documentation for processes, configuration, and end user training - Maintain change log entries for significant changes to any IT system - Identify product usability issues and work with department members to develop solutions - Communicate staff feedback to the department head - Participate in meetings and calls with vendors - Troubleshoot and resolve end-user support requests with a high level of responsiveness - Participate in IT projects, including the design and deployment of new IT systems and services - Support IT department’s responsibilities in clinic expansion and build out - Manage and maintain IT hardware and software support systems as delegated - 5%-15% travel required based on business need - Other duties as assigned Benefits - Competitive benefits package - Generous employee discounts - Friends & Family discounts - Beautiful working environment with a stellar team - Paid holidays - 401k plan with a company match program - Medical, Vision, and Dental insurance for full-time employees

Role Description We are looking for a Network Security Engineer to design, implement, and maintain robust security solutions that protect our clients' networks from cyber threats. - Design, implement, and maintain secure network architectures. - Monitor and respond to security threats across network infrastructure. - Conduct firewall configurations, VPN implementations, and intrusion prevention. - Perform security audits and risk assessments on network environments. Qualifications - Proven experience in network security engineering. - Strong understanding of networking protocols, firewalls, IDS/IPS, and VPN technologies. - Hands-on experience with security tools such as Cisco ASA, Palo Alto, Fortinet, and others. - Knowledge of cloud networking and security (AWS, Azure, or Google Cloud) is a plus. Company Description Darkshield is an expert cybersecurity agency based in York, UK. We help organisations navigate an increasingly complex digital landscape by providing expert services in penetration testing, vulnerability assessment, managed security, and more. Our mission is to protect businesses by delivering tailored, cutting-edge cybersecurity solutions that keep them resilient and ahead of cyber threats.

• Owning and driving the research roadmap, focusing on the highest-impact problems in leaked credentials, secrets exposure, and non-human identity security. • Leading a team of experienced researchers, setting direction, assigning ownership of critical initiatives aligned to the roadmap, and ensuring research output consistently translates into product and company impact. • Identifying and validating novel leak surfaces across code, SaaS tools, logs, datasets, and emerging ecosystems (including AI/LLMs). • Designing and running large-scale scans and experiments to uncover real-world exposures, validate impact, and understand attacker behavior. • Developing verification systems at scale to distinguish real, exploitable secrets from noise—improving precision without sacrificing coverage. • Publishing high-quality technical research (blogs, reports, disclosures) and representing Truffle externally through talks, conferences, and community engagement. • Acting as a bridge between research and product, ensuring insights turn into shipped capabilities and roadmap decisions. • Collaborating cross-functionally with marketing, sales, and developer relations to turn research into clear, compelling narratives for customers and the broader security community.

• You'll own Hightouch's application security posture end-to-end. • Shape what security looks like here as we scale from 70 to 140+ engineers. • Solve hard problems at the intersection of security and distributed systems. • Improve our rate limiting, abuse detection, and granularity of access control. • Support our multi-region and multi-cloud backend, including launching Hightouch in new regions to support data residency requirements.