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SkinSpirit

Premier destination for medical aesthetics & skincare and #1 provider of Botox® and dermal filler in the nation.

Application Specialist - IT

Security EngineerSecurity EngineerFull TimeRemoteMid LevelTeam 201-500Since 2003H1B No SponsorCompany SiteLinkedIn

Location

United States

Posted

46 days ago

Salary

$70K - $87K / year

Seniority

Mid Level

Bachelor DegreeExcel

Job Description

Application Specialist - IT

SkinSpirit

Role Description The Application Specialist is responsible for supporting our primary line of business application, Zenoti. This includes: - Responding to support calls from staff - Debugging and resolving issues in the software - Submitting tickets to vendors - Educating staff on processes - Configuration of the platform - Providing remote and onsite support to deploy and troubleshoot hardware and software - Maintaining clear communication, timely response, and teamwork Qualifications - High School Diploma required; Bachelor's degree in Information Technology, Information Systems, Business or a related field is a plus - 2+ years of experience working in a retail or corporate environment required - 1+ years of experience working with medical spa software desired; Zenoti, Modmed, Patient Now or Boulevard experience is a strong plus - Strong problem-solving, critical thinking and decision-making skills - Excellent customer service skills - Demonstrated ability to learn quickly and work effectively in a fast-paced, rapidly changing environment - Good communication skills, including writing, speaking and active listening - Project management skills, including organization, planning, time management and prioritization - Self-motivated and able to work independently and with the IT team - Demonstrated general IT aptitude and basic troubleshooting skills - Proficiency in Office applications, including but not limited to Excel, Word, Outlook, and Teams Requirements - Maintain and configure the Zenoti platform and other software platforms in coordination with other department members - Stay current in the knowledge of the various platform functionality - Training of the application to internal staff members - Setup, manage, and maintain testing environment in coordination with other department members - Create and maintain documentation for processes, configuration, and end user training - Maintain change log entries for significant changes to any IT system - Identify product usability issues and work with department members to develop solutions - Communicate staff feedback to the department head - Participate in meetings and calls with vendors - Troubleshoot and resolve end-user support requests with a high level of responsiveness - Participate in IT projects, including the design and deployment of new IT systems and services - Support IT department’s responsibilities in clinic expansion and build out - Manage and maintain IT hardware and software support systems as delegated - 5%-15% travel required based on business need - Other duties as assigned Benefits - Competitive benefits package - Generous employee discounts - Friends & Family discounts - Beautiful working environment with a stellar team - Paid holidays - 401k plan with a company match program - Medical, Vision, and Dental insurance for full-time employees

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